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Bank Of America Corporation

Posted: Sep 18, 2017 by    

transaction holds

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My son received a student loan check for school that Bank of America is placing on hold for over two weeks for no reason. Their excuse is there is a confidentiality reason, that it's on Wells Fargo's side. Well because B of A apparently can't do their job, I went in personally and spoke with Wells Fargo, and they said there is nothing wrong with it, that it is a legitimate check and that the funds are available for release immediately. And more so that they have no idea what a confidentiality reason is.
I have tried to explain to the representatives at B of A that this check has to be used to pay off my son's loan and they could care less or try and expedite the process in any way. It's good to know that after giving Bank of America my business for over 15 years, that this is how I am treated.
Complaint comments Comments (0) Complaint country United States Complaint category Education

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Bank of America Corporation Logo Bank of America Corporation
Customer Care Service
100 N Tryon St.
Charlotte
North Carolina
United States - 28255-0001
+1 800 432 1000
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