I can't believe that my experience is almost identical to the previous postings. We ordered a headboard, dresser and nightstand. Instead of a headboard, they delivered a footboard. After several calls to the store, leaving messages and not getting return calls, I asked to speak with the manager. He was not available, so I left a VM message. Never got a return call. He's Mr. Baer's nephew. Finally after additional attempts, got a call back from the salesperson who generated a re-order. After two more weeks of waiting, a headboard shows up - KING instead of a QUEEN! I called customer service, explained my problem, told them that I didn't want to talk directly to the store since they don't return calls, and instead wanted to talk to the customer service manager. That person was on the phone,' but I was promised a call back in 5 minutes. I said "are you sure, 5 minutes?" and expressed my doubt that would happen. Sure enough, I NEVER got a call back.
We're still waiting for the QUEEN headboard. If not here this Saturday, they can expect a CC disputed charge for entire bedroom set.
The company is truly disfunctional, and unfortunately a reflection of top management/ownership.