Pompano Beach, Florida
United States - 33069
15485 Tamiami Trail N., Naples, FL 34110
I am writing to dispute a purchase in the amount of $2130.00 for furniture that was defective upon arrival...
I gave deposit on furniture ($10, 000) 2 years ago. I have received no furniture and no refund of deposit...
My mother bought me a recliner from Baer's Furniture 14 days ago. She bought the chair from the Stuart...
My mother in law purchased a living room and kitchen set at the store. 2 days later we got a call that the sofa was not available unless we took the floor model (no other discount was offered). The day before delivery they called to say the sofa table is broken. I asked to speak to a manager, they told me one would not be in the store until the next afternoon. I left a message on the owner's voice mail. Larry [protected] ext 320.
A call was made to the salesman about the sofa and how disappointed we were, he stated he didn't care if we took it or not, there were plenty of others in line for it if we didn't want it. Nice customer service!!!
We were scheduled to move into a new home April 1, 2007 and ordered furniture from Baer's in mid-March (Approximately $25,000). All the dining room seats were damaged. Workmanship on upolstery was shoddy. The bedroom set's amoire was damaged. The kitchen chairs (4) and the bar stools(3) all had the wrong material ( I had special-ordered a particular fabric.) The bar stools also had different legs that were a different color, design and a totally different wood than the arms. There have been unlimited calls to the store, customer service and my sales rep (Marjorie Sapanaro) I have had to call back several times before someone would speak to me or return my calls. When they return your call, there is never an apology, only excuses.
It took three delivery trips before I received all my dining room chairs in good condition. It is now August 7 and I still don't have the amoire or the kitchen chairs or bar stools. I am scheduled for another delivery today and I have doubts that the furniture will be correct. I would not recommend this company to any of my friends or anyone in our development.
I will follow up to this complaint to advise how the delivery goes today.
Baer's furniture company
Cost $2419.81 dep $1300.00 (included delivery and removal of old bed)
Ordered a standard length full size bed that would fit into my antique bed frame i have used for 50 years and reminded the sales rep christine dorbuck that it had to be a standard length bed to fit into the frame.
Place order 8/26/06 to be delivered right after labor day 9/4/06.
Delivered 9/30/06 a hodge'-podge base and mattress. Called christine and she would replace the base with a standard length.
I gave a check in good faith for the balance due on delivery on the promise of replacement of the bed frame to standard length. Of course the check was cashed and left me hanging.
Then i get news it is not available when i called baer ‘s. No one called me.
Standard mattress and extra length base. I called on 10/6/06 and was told by christine for the first time that the base only comes in extra length and the mattress only comes in standard length.
What kind of outfit would be dumb enough to deliver this misfit combination and call the order complete??????????
I should have been informed at time the order was placed that the base comes only in extra length, but the sales comes first!!!!
I went to the mattress stores, but choose baer’s because i though this would be the most reliable, local,good service, not take advange and guarantee their merchandise and service! Boy was i wrong!!! Local only!
What i got was reprehensible:
3 weeks late on delivery
A hodge’-podge set
Damage corner of the wall
Had to fight for the removal old bed
Take advantage of senior
Petty coat and sheets are too short
Can’t use antique frame
Damage wall trying to get the base still in the crate, chipped the corner right down to the metal corner bead. Finally uncreated the base in the living room at my sugestion and could make the turn into room without damage to wall..
Baer’s offered to replace the mattress in the extra length. I have tried to go a long with the correction of baer's mistake, but the replacement mattress is awful it is to long for the small room, i have no sheets to fit and it still will not fit into the antique bed frame. Not what i ordered
Delivered replace mattress on 10/18/06, called christine 10/21/06, she said to call mgr. Larry later as he was out sick. Called him on 10/23/06 and he would talk to christine and call back on the next day--no call--i called again on10/27/06 and was told he was with someone and would call as soon as he was free--no call. Called on 10/28/06 he could not be found, operator would give him the message--no call. I did expect him to be a gentlemen and at least return a call. Pass the buck to christine, she called absolutely will do nothing andalso with a little ad-lib memory?????
I want this hodge’-podge base and mattress picked up and a full refund in the amount of $ 2419.81.
This is baer's mistake, not telling me that i could not get what i had ordered, not mine!! Do the right thing.
It is not my responsibility to accept or live with your mistake. I tried, just does not work. I have never been treated so badly.
Blanche r olsen
I ordered furniture from Baers in April 2006. When the furniture was delivered it was damaged. When I...
Nine months ago I started purchasing furniture from Baer, spent over 20k and this has been a horrendous time and to date they have all my money and I still do not have all my merchandise. DO NOT accept partial delivers from this company.
I have tried to get to speak to store managers to fix my problem over this whole nine months but he will not reply, I dealt with sales reps but once this store gets your money the reps hands are tied and can not help. I dealt with a store assistant manager and she was NO help did not follow through then she denied telling me (since this started she is no longer with the company).
I have been forced by Baers to deal directly with the vendor since I was required to pay them over 2k when they delivered part of the product and wont give it back to me and of course everyone passes the buck they have many reasons why they make appointments and don’t show, don’t call and don’t care that they kept us waiting 3-5 hours missing work. Why and who fault it is that the order went wrong and many promises and broke time lines to get it resolved.
The bottom line is I gave them 48 hours to complete my order after waiting nine months threatened a lawsuit and finally got a owner of this company to respond to my repeated calls to only be pushed by him to accept another promise to deliver date. I refused since they could not do it in nine months or the final 48 hours why should I keep trusting this company. I demanded my money back and for them to take back what I have. He promised to call back with a resolve and now that is five days ago and I still have not heard a word. I am starting legal proceeding against this company for taking monies from a customer and not delivering product in a timely manner.