Home Furniture Baer's Furniture poor quality product!

Baer's Furniture review: poor quality product!

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12:00 am EST
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I ordered furniture from Baers in April 2006. When the furniture was delivered it was damaged. When I pointed this out to the delivery people, I was told to just call the store and they would arrange to exchange the furniture. When I called the store they glady arranged to order new furniture and I believe I was told it would take 6 weeks for the furniture to come in. When the new furniture came in, it too was damaged so they again had to reorder and this time I was told it would be in at the end of October. Since I had not heard from anyone by the beginning of November, I called to check on the status and was told it just came in and it could be delivered on 11/11/06. I received a confirmation call on the delivery the day before it was to be delivered and then received a second call telling me that only one of two pieces of the furniture came in and that the bedroom set had now been discontinued. So I decided to go to the store and speak to the store manager. He tells me that both pieces did come in, they just can't find the second piece. This was on a Saturday so he told me he would look into this and asked me to call him on Monday for an update. I did not have time to call him until Wednesday, at which time he told me that they had found both pieces of furniture and he acted completely surprised that no one had called to schedule the delivery. He assured me that someone would call me the following day to schedule the delivery. When I had not heard from anyone by late in the afternoon, I called the store only to be told that the store manager wasn't working that day. The person I spoke to was rude and questioned me as to why the store manager hadn't scheduled the delivery himself the day before when I spoke to him. She then pulled up my account and told me that my furniture was not in. So obviously someone is lying or perhaps no one that works there really knows what they are doing. They had no problem taking my money 7 months ago, but they certainly have a problem delivering my goods. Oh and by the way, it is "not their policy to refund money". So, if you buy from Baers, make sure you use a credit card so you can dispute the charges!


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Oct 15, 2009 1:19 pm EDT

I received a letter stating that my husband had requested to open a Bill Me Later account. My Husband does not do credit. I however do.But I did not apply for credit with this agency. If I had, it would have gone through. He is also an invalid and in no way would he order something, of which he has never done so. He does not even know how to turn a computer on as he was never interested. I think this is a fraud thing and I am taking this letter to my Lawyer. I tried to call the phone number in the letter but they only tried to sell me a credit report and I could not speak to an agent. Please check into this .

Thank You
Mary Lynn Baer
404 Mockingbird Road
Bristol, Tn 37620

We too were ripped of by Baer Furniture. We ordered $6, 000 worth of furniture which took 6 weeks to arrive. When we called to schedule delivery, the employee was rude and hung up on us. We called the store manager, who could care less so we told him we were cancelling our order. He proudly advised us we would not get our $1, 000 deposit back. We asked to speak to the owner, who likewise could care less. When I asked him to refund our deposit he said he would not as we had only 3 days to cancel our order without penalty. When I advised him that the furniture just arrived at the store and the only reason we were cancelling was due to the rude treatment we received. He said he still would not refund our deposit. I asked him if he felt good about stealing money from customers and he told me to have a nice day and hung up. When the owner takes pride in ripping people off he does not deserve to stay in business.

Jun 09, 2014 1:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am reading these experiences and can't believe everyone has had the same story dealing with Baer's furniture. Their customer service is horrible and i bet they will be out of business at some point if they don't do something quickly. Customers will not repurchase after they have been screwed so they are very naive business owners. I purchased a Natuzzi sectional, arrived damaged because they do not inspect their furniture according to the Manager, it's dumped on the customer for them to battle it out over months and months. Would you pay thousands if you knew the store would not back up its merchandise and there was no customer service to handle it? Of course not, so listen to all the reviews, DO NOT BUY, from them avoid the hassle because nothing is ever perfect and you will have to settle for a damaged purchase.

Too many other better furniture companies that care about your business. I am attempting a credit on my purchase but we shall see if i am successful with Kathy Baer.

Oct 20, 2012 6:31 pm EDT

I had a horrible experience. All furniture delivered damaged. It took 7 months & 4 various deliveries to get it right. Now I'm stuck having to order 2 more matching chairs! The Manager in the North Palm store is an incompetent, abrasive idiot! My sales person was of no help!

Sep 28, 2012 4:45 am EDT

I bought a bed set with Baers Arcadia and the bed was damaged under part of it. they came to collect the bed for exchange as i told them i want the new coz that one was not new. complaint upto now i am still waiting, when i get to the store they would tell me we will call you after we have consulted the warehouse. Until today even now and this was bought cash in April 2012. Linda a white lady in the store and Estien & Renier from warehouse are playing with my mind. i am just tired of this nonsense. please help me. Mrs Sepuru

May 10, 2012 10:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Beware of the warranties from Baers Furniture they do not honor them. We bought a sectional from them and also purchased a 5 year warranty, and was told by our salesman it covered everything including replacement of any piece if they needed to. About a year and a half later we had a problem with the chaise piece of the sectional discoloring and the back of the piece cracking. What we were never told was the back of every piece was vinyl, we were told the whole sectional was leather. So we called Baers Furniture and customer service told us to call the warranty company, because they had nothing to do with any warranty.Huh, we were never told this. When we were purchasing the warranty we were told Baers Furniture would be servicing the warranty if we needed to use it. So we called the warranty company and they set up a time and day for them to send out a technician. When the technician arrived he took pictures and asked to see the bottle of goop we had received with the delivery of the sectional and then told us they would get back to us. The bottle of goop was delivered with the sectional and we were told this was our warranty. You gotta be kidding me, this is what we purchased for 289.00 as a 5 year protection plan? Needless to say we were told by the delivery people to read the direction's and follow them, so we did. Now this was our second bottle of goop, because we had exchanged 2 leather sofa's for the sectional due to the sofa's being faulty. So when we applied the goop to the sectional we used the first bottle that we had gotten from Baers Furniture. Now when the warranty company got back to us they told my wife "The bottle of goop was never opened and applied, so the warranty was now forever on the entire sectional, Voided and we would not be getting any refund back for the warranty." I guess we just gave Baers Furniture 289.00 for nothing. What happened was when the technician asked to see the bottle of goop my wife thinking nothing of it, grabbed the unopened bottle and showed it to him. We then contacted Baers and was told "there is nothing that they can do, the warranty company has the final say." We explained to Michael Baer that we had applied the goop with the first bottle we were given and said we would bring down to the store both bottles to show them that we were telling the truth. He refused the offer of seeing the bottles and said sorry there's nothing we can do to help you, Period. We were Scammed for 289.00 by Baers Furniture and will never shop there again, Don't Be The Next Victim!

Mar 23, 2012 10:41 am EDT

Excellent service when the designer was involved, but after that amazingly terrible service. I purchased $40, 000 worth of furniture from Baers over a three month period. The first portion of the order came in with little problem.
However, the final bedroom set was an absolute disaster. The company called to arrange delivery, so we donated our old bedroom set to charity that morning. When the truck came, they had only the bed frame and tables: no mattress or boxspring! We asked what happened, and we were told it was "backordered" and "someone should have let you know". Meanwhile, we had houseguests, had donated the original bedroom set, and had no place to put the guests. The manager was "at lunch". When he finally called back, he said the mattress wasn't back ordered, they just didn't put it on the truck. The truck comes from Miami. We could have the mattress in a couple of days.
When my husband said that wasn't an acceptable solution, the manager hung up on him. After $40, 000, at the first complaint, the manager simply hangs up on us?! DON'T USE THIS STORE unless you have a large order and a good designer running interference. Their customer service is horrific.

Dec 20, 2011 2:56 am EST

Who has been able to get a refund from Baer's? Baer's fighting American Express on a conditional sale - condition is size - furniture looks smaller in large salesrooms and the apt is an efficiency. So no sale, no delivery but Baer's wants the keep the entire sum. Who has been able to get a refund from Baer;s in any situation?

Jul 27, 2011 7:24 pm EDT

We just furnished a 3.000 sq ft condo in Jupiter with furniture from Baer's and had a fine experience. Charles Case our sales rep/designer did a great job, the prices were fair and everything was delivered as agreed. I would highly recommend purchasing from Baer's and especially Charles

Jun 21, 2011 6:14 pm EDT

Complaint Description:
We bought an area rug, a coffee table, and two end tables from Baer's Furniture - the branch in Naples, FL. The vinyl bases of the tables have damaged the carpet in our house, and the rug we bought.

The carpet has two very bright yellow stains the exact size and shape of the table bases, and the rug has a black rectangular stain that corresponds with the rectangular box on the bottom of the coffee table. Baer's sent their technician to see the damage, and he agreed, confirming that the tables were defective, and had damaged the carpet and the rug. He also tried to clean the stains out, to no avail.

About a week later, I received a call from Baer's assuring me that the situation was being reported to the manufacturer of the tables, and that they would rectify the problem shortly. On about 5/20/2011, I was promised a call back by Karen Hansen in 3 days. I have not heard from Baer's furniture since. I have made repeated calls, always being sent to voicemail, and I have sent emails, and filled out the customer service form at least twice on the Baer's Furniture website, to try to re-establish contact. They will not respond to my requests to contact me back.

When I moved the tables, and discovered the damage they caused, I saw the label: MADE IN CHINA.

'Nuff said. I didn't realize that Baer's Furniture sold cheap Chinese junk.

I have reported them to the Better Business Bureau.

Nov 21, 2010 4:23 pm EST

Finally, someone cared. Fortunately, I was able to speak with one of the other owners who took time and followed through to be sure the situation was being handled. Damaged bedroom funiture was picked up and brought to their faciltiy for repair. It came back but was not color matched well. They came and took care of it, now looks great. Thank you Baers. It has been time consuming for us and them but they did not leave us hanging. Will I buy there again...not sure at this moment but might consider it for the future.

Nov 08, 2010 2:36 am EST

In Sptember of 2010, I purchased a bedroom suite from Baers Boca Raton. The delivery people damaged one piece during delivery and we refused it so they took it back. That was replaced satisfactorily within a week. Meanwhile, other pieces needed repair. The repair people touched up what they could but several pieces need more than can be done at home. They tried to replace one piece three times but always with pieces that had more damage than what we already had. We have been going back and forth with them. The left hand and right hand have no idea what is going on and they really don't make you feel like they care. Phone calls may or ma not be returnd but the follow through is pretyy weak. Lesson learned for me, no more Baers furniture for me ever again. If I can't find it elsewhere, I will live with what I have.

Jul 23, 2010 3:40 pm EDT

Back in April 2010, I purchased a dinning room table and had them order two additional chairs (which the manufacturer had in stock). A month later I called to find the status of the additional chairs. I was told that my order was canceled because they were not making a profit on the sale. The manager of the store was rude and said he wasn't going to order them with the contracted price on the order form. I told him that was unacceptable, so after he spoke to one of the owners he said he would order the chairs. So supposedly the chairs were ordered again. I called them back in July to find out the status again and was told that they were never ordered. I then called the corporate office and spoke with several of the Baers to only be passed to another Baer . After approximately 3 weeks of being passed along I was told that the chairs were no longer in stock and they will no longer be manufactured. I asked what they were going to do to make this right and I was told absolutely nothing & he hung up on me! Not to mention, the are holding my money! I will NEVER order from them again and I am telling everyone I know of the horrible experience. Their Father would be ashamed of how they are treating their customers today. They have lost the concept of what customer service means!


I bought almost $14, 000 worth of furniture cash. Some delivered damaged and were replace after much effort on my part. My house was damaged in the delivery process. It is now 3 months later and my home and one peice of furniture have not been repaired. I missed so many days of work waiting for them to go through the process of fixing my situation. I got 3 estimates that their insurer Nation Wide asked of me. Baer's were not happy with the price it would cost to fix. Again I ran home so one of their repair people(this was the second they lost the photos the first time)could do a new estimate. I finally get a call today from Gary Peacock there customer service manager and was told they will only fix my ceiling?Not the other damage, they do not FEEL responsible. Who is? David Baer was so rude to me I was stunned and appalled. I told him I would never do business with them again. He said"Good because you are the nastiest person I ever met" I was not rude in any way and am a professional who deals with the public everyday. When a customer is upset and makes that comment I always say I am so sorry what can we do to remedy this situation. He obviuosly has no managerial skills and replied like a child. Gary Peacock has not called back and is completely useless. After speaking to customers and my employees I have heard horror stories they encountered there. Stay away from Baer's furniture! Especially the Sarasota store. I could go on about the horrible treatment I encountered for the past 3 months but will save it for my attorney and the I will see this through until justice is served.

Feb 05, 2010 7:38 am EST

I only wish I would have read the reviews prior to purchasing anything at Baers. The service is horrendous they have dropped the ball one too many times and I have been going back and forth with them for the past 3 weeks and still NOTHING. I have spoken to Cathy Baer (store owner/director) and she is worthless as well. I plan on contacting the better business bureau about this company. I am unsatisfied customer; consumers BEWARE!

Jan 18, 2010 6:59 pm EST

We bought a leather sofa at Baehrs in Palm beach. after one ! month it was broken and we called the customer service to fix or replace it. but only we got broken promises to come and see.the customer service is unfriendly and nobody will really help.We sent emails direktly to the company but nobody answered.So never I will buy any furniture at Baehrs.

Aug 19, 2009 5:30 pm EDT

Never go to BAERS sarasota..The manager there is absolutely unprofessional. I had the worst retail experience dealing with them. They still have my 600 dollars for the stuff I never havce in my home.

If you are giving deposits to them, BEWARE..i been struggling to get it back from them for the past 2 months and its still sitting in their wallet(s).

SIMPLY SAID, BROKEN PROMISES OVER BROKEN PROMISES..unprofessional MANGER..AND YOUR MONEY IN THEIR WALLET even when you dont recieve the furniture.

May 23, 2009 12:47 pm EDT

I ordered a bedroom set (was on sale) and an entertainment center for my new home that was under construction. I told the salesman these should be delivered after 3 months at the time the house would be ready. I paid more than $ 3000.00 as deposit for the bedroom set and entertainment center. The following day I found out that the entertainment center was too large to fit in the house unless it covers part of the window. I went to the store and looked for another entertainment center that would fit but could not find any (too small or too big). I request to get a refund for the money I deposited towards the entertainment center but the manager refused and asked me to buy something else since the entertainment center deposit became a store credit. I asked the manager to use this store credit to make payment toward the remaining balance of the bedroom set but he refused and indicated that the store credit has to be used for new purchase only. I asked to speak to his supervisor or the Owner, he said he will discuss that with the Owner (his family member) and will get back to me the following day. I went and met with the manager the next day and what a surprise, he canceled my bedroom set order and the entire deposit for the bedroom set and entertainment center became a store credit and if I want to buy the same bedroom set, I have to buy it at the full price not the sale price I paid two days before (since the sale is over). I contacted my credit card bank to request a credit of the money. After a month, the credit card bank told me that the store manager is willing to give you store credit ?. ( the credit card bank that I had is the same bank that issue Bears store credit cards). Since that time ( 9 months now) my money is at the store as a store credit.

Jan 21, 2009 12:34 pm EST

My husband and I ordered more than $50, 000 furniture from the Bonita Springs store. Linda K. was the "designer" sales associate.
The worst experience of my life. The sales associate does not follow through, does not return calls.
The manager is less than professional.
The calls made to customer service are routed to the wrong warranty people. Warranty calls are booked months out. I am stuck with crapy furniture that I am happy to tell EVERYONE in my new development to come and see! And then I tell everyone I meet in the neighborhood looking to furnish their new homes about my experience with Baers.

Oct 31, 2008 6:53 pm EDT

Over a month, and still waiting for our defective merchandise to be replaced...Altamonte Springs store employees seem very nice, but completely unaware of their own policies and procedures. 4 delivery dates, numerous calls, and still we have a sticky, chipped, ugly, $3, 000.00 dinning room table.
On the bright side, I at least have an built in topic of conversation for our house warming party tomorrow.

Sep 13, 2008 8:52 pm EDT

No complaints from me. I have made several purchases from Baer's in Altamonte Springs and I have always been satisfied. I had a leather sofa delivered which was broken and they changed it within days. I was also offered an extension on my warranty at no cost. My salesperson (Sage) was wonderful. I've always gotten excellent customer service.

May 24, 2008 7:20 pm EDT

I ordered a bed and a leather sofa from Baers in Ft. Myers Fl. and they were both delivered exactly when they promised. Delivery men were more than helpful. Sales lady (Judy) was just great. Sorry no complaints. Virginia McKelley

Apr 18, 2008 1:04 pm EDT

Baers Furniture in Boca Raton has been the worst retail experience! Broken promise after broken promise. Nothing resolved as of this point. Find another furniture store, you can only do better.

Feb 07, 2008 12:11 pm EST

I ordered a complete bedroom set from Baers furniture back in October 2007 but requested to have delivery in December. Painting & flooring had to be taken care of first. My experience was nothing short of a nightmare. From the start they brought the wrong size bedrails which would fit a California King bed which I did not have. It took them 5 tries to get the right and undamaged rails to me 7 weeks later. I lost pay due to having to take time off from my job 3 different days, to only have a failed delivery. Messages were left with Larry Baer who's voice mail said all calls will be returned within 48hrs. Well the coward never did call after leaving 2 messagdes.
Needless to say, the warehouse customer service was the worst ever and I promise I will never shop at Baers again. Their warehouse and customer service were less than satisfactory. Be warned!


Aug 29, 2007 1:57 pm EDT

In May of 2007 I ordered $11,000 (cash) worth of furniture. My bedroom furniture FINALLY arrived at 7:30 pm on a Saturday w/ the promise of arriving during the 10 - 2 window. I special ordered my daughter's furniture 12 weeks ago. They are now telling me it will be 16 weeks until arrival. I feel like my money has been stolen from me.

It sounds like the order sat on someone's desk for a month or so to me.

Aug 04, 2007 6:48 am EDT

We have just moved into our home in march 07, our house was empty and we needed the whole house furnishing. Went to baers in march so their interior designer and ordered furniture totaling to just under $50,000.00. WHAT A MISTAKE. Every single piece of furniture has been damaged. It's now August and I've only just recvd most of my furniture, we've had nothing to sit on! When the furniture arrives, it's damaged and then they take it back and I'm still awaiting replacements for most of it. When their upholstery firm came out to fit our drapes, he dropped a tool on our side table and cracked it. They also chipped and scratched out brand new wood flooring. The list does just go on. Yesterday our dining suite arrived (17 weeks after ordering) and the delivery guys said there was no table top to it... so the ### mgr at baers promised he'd get one sent asap to which i reluctantly agreed as we're having a dinner party today... and then when they were taking the chairs out of the truck - they were all wrong! so the table went back and I'm awaiting a call from baers today for a full refund not only on the dining table, but also on a chandelier which was damaged on arrival... this is the WORST service I've ever received from a furniture store and will never be shopping with them again.

Nov 21, 2006 12:57 pm EST

Nine months ago I began shopping at Baers Furniture and selected over 20k worth of Merchandise. The road traveled doing business with this company has been horrendous, time demanding, and to date they have all my money and I do not have a completed order for a piece of merchandise.

During this time frame I have tried to work with every level within their store to only be railroaded by them and their vendor. They lost paper work, wont return your calls, you cant even get to a Store Manager and leaving dozen of messages he has no respect to call his customer back.

It should be illegal for a company to acquire your money and you have to fight for over nine months to get what you paid for.

It took nine months for the owner of Baers to finally contact me after I threatened them with a lawsuit and his only purpose was to railroad me with more promises to accept a deliver date. (I accepted many delivery dates and some of which I was waiting for 3-5 hours with no show on their behalf, no show on behalf of their vendor, no phone call to cancel) who can afford to keep taking this time off from work. Or I waited and they came without the completed parts. He promised to call back and never did.
BEWARE: do not accept partial deliveries from this company.

If anyone else has had problems with this company please email. They should not be allowed to conduct business in this manner keeping customers money and not delivering the products in a timely manner.


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61 complaints
17 resolved 44 unresolved

Baer's Furniture contacts

(added by reviewer)
Phone number
1589 NW 12th Ave., Florida United States