I ordered furniture from Baers in April 2006. When the furniture was delivered it was damaged. When I pointed this out to the delivery people, I was told to just call the store and they would arrange to exchange the furniture. When I called the store they glady arranged to order new furniture and I believe I was told it would take 6 weeks for the furniture to come in. When the new furniture came in, it too was damaged so they again had to reorder and this time I was told it would be in at the end of October. Since I had not heard from anyone by the beginning of November, I called to check on the status and was told it just came in and it could be delivered on 11/11/06. I received a confirmation call on the delivery the day before it was to be delivered and then received a second call telling me that only one of two pieces of the furniture came in and that the bedroom set had now been discontinued. So I decided to go to the store and speak to the store manager. He tells me that both pieces did come in, they just can't find the second piece. This was on a Saturday so he told me he would look into this and asked me to call him on Monday for an update. I did not have time to call him until Wednesday, at which time he told me that they had found both pieces of furniture and he acted completely surprised that no one had called to schedule the delivery. He assured me that someone would call me the following day to schedule the delivery. When I had not heard from anyone by late in the afternoon, I called the store only to be told that the store manager wasn't working that day. The person I spoke to was rude and questioned me as to why the store manager hadn't scheduled the delivery himself the day before when I spoke to him. She then pulled up my account and told me that my furniture was not in. So obviously someone is lying or perhaps no one that works there really knows what they are doing. They had no problem taking my money 7 months ago, but they certainly have a problem delivering my goods. Oh and by the way, it is "not their policy to refund money". So, if you buy from Baers, make sure you use a credit card so you can dispute the charges!