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Baer's Furniture

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Baer's Furniture reviews first appeared on Complaints Board on Oct 30, 2006. The latest review A bedroom set was posted on Jun 22, 2021. The latest complaint natuzzi sectional was resolved on Apr 21, 2019. Baer's Furniture has an average consumer rating of 2 stars from 51 reviews. Baer's Furniture has resolved 17 complaints.

Baer's Furniture Customer Service Contacts

+1 954 946 8007 (Customer Service)
+1 772 221 8679 (Stuart, FL)
+1 561 626 6100 (North Palm Beach, FL)
+1 561 684 3225 (West Palm Beach, FL)
+1 561 391 2012 (Boca Raton, FL)
+1 954 731 8830 (Tamarac, FL)
+1 954 566 0266 (Fort Lauderdale, FL)
+1 954 927 0237 (Dania Beach, FL)
+1 954 442 8788 (Pembroke Pines, FL)
+1 239 513 2237 (Naples, FL)
+1 239 278 4401 (Fort Myers, FL)
+1 941 624 3377 (Port Charlotte, FL)
+1 941 923 4200 (Sarasota, FL)
+1 407 618 8000 (Casselberry, FL)
+1 321 872 2377 (Melbourne, FL)
+1 305 668 8400 (Pinecrest, FL (Miami)
+1 407 478 2237 (Winter Garden, FL)
1589 NW 12th Ave.
Pompano Beach, Florida
United States - 33069
Stuart, FL
1421 S. Federal Hwy, Stuart,  FL 34994

North Palm Beach, FL
910 North US Highway 1, North Palm Beach,  FL 33408

West Palm Beach, FL
2324 N. Military Trail, W.Palm Beach,  FL 33409
 
Boca Raton, FL
999 N. Federal Hwy, Boca Raton,  FL 33432

Tamarac, FL
4711 N. State Road 7, Lauderdale Lakes,  FL 33319

Fort Lauderdale, FL
3740 N. Federal Hwy, Ft. Lauderdale,  FL 33308

Dania Beach, FL
1025 S. Federal Hwy, Dania Beach,  FL 33004

Pembroke Pines, FL
13630 Pines Blvd, Pembroke Pines,  FL 33027
 
Naples, FL
15485 Tamiami Trail N., Naples,  FL 34110
 
Fort Myers, FL
4580 S. Cleveland Ave., Ft. Myers,  FL 33907

Port Charlotte, FL
4200 Tamiami Trail, Port Charlotte,  FL 33952

Sarasota, FL
5301 Clark Road, Sarasota,  FL 34233

Casselberry, FL
1024 FL-436, Casselberry,  FL 32707

Melbourne, FL
4260 West New Haven Avenue, West Melbourne,  FL 32904

Pinecrest, FL (Miami)
7501 S.W. 100th Street, Pinecrest,  FL 33156

Winter Garden, FL
12105 West Colonial Drive, Winter Garden,  FL 34787

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Use this comments board to leave complaints and reviews about Baer's Furniture. Discuss the issues you have had with Baer's Furniture and work with their customer service team to find a resolution.

Baer's Furniture Complaints & Reviews, Page 2

Baer's Furniture — customer service

Customer service is non-existent. They make little to no effort to resolve issues. We spent thousands of...

Baer's Furniture — finish failure on "fine" furniture a few years old - cheap products

Baers customer service is about the poorest I've encountered for ANY retail store in a very long time. I'm a...

Baer's Furniture — terrible service

Terrible Experience:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Our...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Baer's Furniture Naples — furniture damaged

We had ordered a house full of furniture. Our Bernhardt leather furniture from china came damaged...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Baer's Furniture — defective leather couch

Bought defective sofa in 2010. It immediately started flaking and peeling. Called store and they said they...

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Baer's Furniture — poor customer service

We purchased a sofa, love seat and an area rug from Baer's of Port Charlotte and Sarasota in 2007. Both...

Baer's Furniture — deplorable customer service

Being that I'm 59 years old, I have naturally had my fare share of problems with companies. In the vast...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Baers Port Charlotte Blinds — no service, still waiting for installation

These peopele are totally incompetent. I paid for blinds which were going to be installed just before or...

Baer's Furnitureleather sofa

I purchased a leather sofa from Baers Furniture Store in Altamonte Srings in Florida in May 2011. In June 2011, I noticed that the leather sofa was blistering. I immediately contacted their constomer service and they sent a furniture specialist who reported that the item was a factory defect! I requested a replacement in instead of a repair! They insisted on a repair and was told 6 to 8 weeks for the delivery of the item from China! It's November 2011 and to date no repair or new sofa! This company has the worst constomer service department that I have ever encountered! Never take delivery of any item regardless of any assurances they give you! Inspect everything! Attempts to contact company officers is futile! Their website do not list individual names it just goes directly to constomer services!I will never recommend them!

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    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Beares furnitureinsurance

    When I bought my furniture at Beares furnitures, they added insurance to my bill. they said if I later on decided to specify my goods with my current insurer, I can submit proof of cover and cancel their expensive insurance. When I contacted them they replied that after you sign sir, nothing can be changed...

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      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      baer's furniture, florida — damaged furniture

      baer's furniture is the worst business i have ever dealt with. i purchased $ 10, 000 worth of furniture...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Baer's Furniture — damaged furn poor custiomer service

      I purchased a dining room buffet and it came damaged. It also was a showroom piece and was charged full...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Baer's Furniture — damaged furniture no replacement no refund no nothing

      I wish I would have read all the complaints about Baers Furniture before I spent $10, 000 there special...

      Baer's Furniturenever again

      Welcome to Baers. Purveyor of high quality furniture made in China. We bought stools in February of 2010, paid for them in full, but were told they would take two months because they were coming from overseas. Ok. Six months later our stools arrived. We were told they were at the warehouse and we could pick them up. Since they were only three stools I decided to pick them up instead of paying $129 for set-up and delivery. When I arrived at the warehouse the stools were in pieces and boxes. The salesman failed to tell me that "set-up" means putting the furniture together. Got that. You pay $900 for 3 stools and you get to put them together, like IKEA. I get the stools home. We start to put them together and my wife realizes they are not the right stools. We didn't realize it right away because the stools were picked out six months ago and came in pieces. We checked our receipt. The salesman put the wrong number on our order form. I didn't think to make sure he didn't screw up the order number before we left the store. When we alerted Baers, and in fact spoke to Michael Baer (who should never be put on the phone with a customer due to his indifference and awful customer service skills) he refused to send someone to put the stools together for us unless we lugged the stools and the large/ heavy box back to the warehouse. This is how you treat a customer that you lied to and screwed up his order. So we went back to the store and alerted the salesman what had happened. He was gracious and professional. Too bad he doesn't own the store. Cathy Baer would only allow an exchange and we had to pay extra for set-up (IKEA) and delivery. So we compromised unable to get the stools we originally wanted because we were informed it would take about a year, settled for a lesser quality stool and paid extra to have it delivered. Go to Baers if you want less for more. That would make a great tag line for their store. Cathy Baer refused to ship the stools to us unless we paid for the delivery. Way to make up for your screw ups. Baers Furniture, never again.

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        • Bo
          BOOHOOHOO Jul 11, 2012

          Hey dummies, its all made in China now, even the stuff at Bloomingdales, which is even more over priced. If you are buying something coming from China, you will be waiting at least five months. All major furniture brands have moved their factories to
          China because consumers want nice stuff for cheap. This is the same thing that happend with almost everything we buy - clothing, cars, etc. The furniture is coming from around the world in a container!!! Its time consumers wake up. If you want furniture made in the U.S. then be willing to pay alot more for it. Otherwise, prepare to wait. You will save money, but you have to be patient. I have purchased from Baer, along with other furniture stores over the years. They all have the same policies, and you just have to educate yourself. Just for fun, look around at all you own and try to find something made in the U.S. We did this to ourselves.

          0 Votes
        • Re
          Red Herring Dec 20, 2011

          How does Baer's maintain the reputation of selling fine furniture? Stools made in China, you should have gone to Bloomingdale's Furniture department. Time to expose them, so everyone who has been injured by the chain... start spreading the word to keep victims away from this pit of lies and deceiving practices. Let yourself be heard!!! Express your outrage loud and louder!! We, the public need to know this. Thank you.

          0 Votes

        Baer's Furniture — don't be fooled by sale prices and personable designers

        Don’t be fooled by sale prices and personable designers. We used them in July, 2009 and spent over $70...

        Baer's Furniturebeware

        Dont be fooled by sale prices and personable designers. We used them in July, 2009 and spent over $70, 000 to design our new home and it is just not worth the trouble. From receiving inferior quality furniture, deceivingly substituting a floor sample as a new item to terrible delivery and the worst customer service, it just isnt worth the money you save on sale items. We are still waiting for merchandise that was defective or damaged during the delivery or installation process. It is a wonder they are still in business. Dont be foolish...Go somewhere else.

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          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Baer's Furniture — poor customer service from the owner

          A copy of this letter was mailed to Baers Furniture and American Express Card I am writing to complain about...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Baer's Furnitureno service

          I ordered a sleeper sofa in Oct2009, it was delivered in Nov2009, so good marks for fast delivery even though it was a special order for the fabric. BUT, there was a stain on one of the cushions and a plastic part broken on the side of the sleeper bed frame. A service tech came out the following week and worked on the stain but could not get it all out and said he would order a new cover as well as a replacement for the broken part. I never heard back so I called in Feb2010 to be told they did not have the parts and they needed to be ordered. I called March 1st to check and was told they needed to order parts. I called March 16th to be told by customer service they didn't know anything, but finally they said they would order parts. I asked if I could return the sofa because it has been broken since the day it was delivered. Customer service rep said I would have to call the store. I called the store in Port Charlotte where the sofa was purchased and they said they can't authorize a return and I needed to call customer service! This company will give you a big run around. Do not purchase from them!

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            • Su
              suszaque Nov 27, 2012

              All the comments stated from other customers are dead on. I could not believe how they speak to their customers.
              even one of the owners is rude that i dealt with.. Upon needing an exchange I was told "you have to come to the wharehouse and
              pick one out" I told them that i have four kids and I did not have the time..His response "if you do not have the time then we do not have the time to deliver you another one." OMG...etc etc etc etc..I will not go into detail other reviewers have said it...there are other companies who truly value the customers not just their wallets.

              0 Votes
            • 33
              33983 Punta Gorda Dec 10, 2011

              I am extremely disappointed by the sloppy one liner sentences their customer care services send you. So unprofessional. No salutation or "Good Day " - jyst a one liner sentence writeen in lower case. I paid in full for my blinds and it was supposed to be installed before or just after returning to my home country. The installation was supposed to be before 10 Ocober. We are now in December. They don't have the mental capacity to respond to specific questions you send them. BAD Service. Avoid this branch at all cost.

              0 Votes
            • He
              Hedy R May 24, 2011
              This comment was posted by
              a verified customer
              Verified customer

              My husband and I also purchased most of our furniture for our new home from Baers Furniture. We are extremely dissappointed with the quality of the furniture and the customer service, which doesn't exist at all. Our biggest dissappointment was with the Benhardt products that we bought. Bernhardt was at one time a high quality line of furniture. No longer. I have also tried dealing with Berndardt, directly in relation to our problem, but they also are full of promises. Nonetheless, I would never deal with Baers again or purchase anything from Bernhardt. As my husband says "once the delivery is over, you are no longer a customer".

              0 Votes

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Baers — customer service

            Two weeks ago my husband and I visited Baers in search of a recliner. We were assisted by a salesman in...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Baer's Furniture — no refund

            Please donot ever buy from Baers and donot give them a security deposit if you are doubtful about your...

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