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Replied
unauthorized payment
I was charged £69.99 for 'lifetime subscription' to premium features despite the fact that I was attempting to delete my account as I am now in a relationship and therefore have no use for the app I remember being in settings, searching. when I didn't
Where I could delete my account I briefly left the app to reply to a message. I then received an email telling me I had just payed £60 to Badoo!
I have seen many complaints online of this exact same thinghappening to other people citing "unauthorised payments" going as far back as a year ago so why this is an issue not fixed I do not understand
This was a payment I did not authorise whether it be by me accidentally clicking the the upgrade button ( though highly unlikely) or something else there should be a safety measure in place to prevent this from happening, even as small as a confirmation email especially when you're stealing over £60 directly from my account, within minutes I Emailed customer services who have since ignored my emails. What's worse is I have just received ANOTHER email saying I'm now paying a further £120 pounds on top of my £60 pounds? FOR WHAT! what did I just pay £180 (TO AN APP I WAS IN THE PROCESS OF DELETING) for!
The company have refused my refund request through PayPal even though there is normally a 14 day free trial of this service anyway, that I did not receive.
I would like to avoid taking this further and resolve the situation promptly.
They won't refund it their policy is no refunds, you can ask them and maybe they'll be nice, but they'll likely just say "that's not my problem"
Refund recieved
Before anyone purchases premium you should know is their terms and conditions state you have the right to refund within 14 however if you purchase premium you lose the right to refund you purchase which is incredibly smart small print I'll give you that, but not good for the consumer. That being said I was refunded and the situation was resolved I'll update my complaint
1) I never purchased it in the first place
2) even if I did how can a "lifetime" subscription renew?
The situation has resolved but only after hours of disagreements
The company was reluctant to refund me. Their refund policy is essentially non existent: you reserve the right to refund as long as you don't purchase anything? Some of the staff do not give a damn about the customer, you just have to roll the dice and hope that you don't get a generic or automated response and an actual person who is reasonable.
Thanks for reaching out to us.
Badoo Premium is a subscription based service, therefore, if you didn't cancel your subscription, you'd be charged when it renews again.
I can see that you have contacted out team via email and our team have explained your purchases in detail. If you have any further questions, please do contact us at Badoo.com/feedback
Badoo Team
Replied
unauthorised payment 1
please when i checking badoo app accidentally touch badoo premium and then it get activated .when i get a sms fro my bank i pay you 5800 Sri Lanka rupees
just checking the app and just one click premium is activated even even not asking me a permission to pay.also i wonder i bank also send me a sms with a code to get confirm that i really want pay via online bank account but i even didn't get it.its even not listed on google play store subscriptions.PLEASE I DIDN'T WANT THIS PREMIUM MEMBERSHIP..i touch it by accident when i cheeking this app
The complaint has been investigated and resolved to the customer's satisfaction.
When you linked your payment details to your profile when purchasing a service in the past, you agreed to our Terms and Conditions which enabled you to access all of the Badoo premium features with just one click. This is designed to make purchases more convenient to the user.
Please see the following extract from the Terms and Conditions you agreed to:
"You can access all of Badoo premium features with just one click when you make a payment on Badoo using a pre-authorised payment method"
If you would like to prevent this from happening again, please ensure you unlink your pre-authorised payment details from your account in your payment settings.
We apologise for any inconvenience,
Badoo Team
Replied
badoo refuses to refund my unintentional $69.99 subscription
Last night I came across a notification while using Badoo for the free trial. I decided "why not" and signed up to see what the service has to offer. Not even a full minute later, the app tried asking me if I would like to purchase a full 6 month subscription. While trying to click out of it, I accidentally paid $69.99 for the full subscription. I attempted to complain to Badoo's customer service and received a response stating due to their terms and conditions, I was not eligible for a refund. I replied back stating that my account clearly shows that I had signed up for the free trial moments beforehand. Why on earth would anyone pay $70 for a subscription when they had signed up for a free trial seconds beforehand? After doing some research, I've seen other people issued courtesy refunds for similar experiences. The fact that Badoo is refusing my refund for a justified accident makes me not even want to use this app again in fear that the same thing is going to happen again.
Thank you for willing to take a look into this. I just followed up with a message to Badoohelp on Facebook. Please let me know if there’s any trouble correlating my Facebook message with this complaint.
Could you please reach out to via private message on Facebook or Twitter with @BadooHelp? We'll look into this right away!
We look forward to hearing from you,
Badoo Team
Replied
online dating service.
I joined badoo on monday the 24th of september 2018. A free dating site where you buy credits.
I purchased £7.99 worth of credits on tuesday the 25th with my bank card.
Today friday the 28th, £69.99 has been withdrawn from my account without authorisation. Supposedly for 6 months subscription at premium rate.
I have emailed the company, but have herd nothing back.
I have read online that this has happened to a number of people.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us.
Since you linked your payment details to your profile when purchasing Badoo Credits, you agreed to our Terms and Conditions which enabled you to access all of the Badoo premium features with just one click. This is designed to make purchases more convenient to the user.
Please see the following extract from the Terms and Conditions you agreed to:
"You can access all of Badoo premium features with just one click when you make a payment on Badoo using a pre-authorised payment method"
If you would like us to check and confirm the status of your payments and settings, please reach out to us vis social media @BadooHelp, or contact our support team at badoo.com/feedback and we'll be happy to assist.
If you would like to prevent this from happening again, please ensure you unlink your pre-authorised payment details from your account in your payment settings.
Badoo Team
Replied
badoo app charge from my iban account directly.
I din't provided any IBAN details to the Badoo app and today when I logged in to my bank account I can see they have deducted different denomination amount from my Internet Bank account how can Badoo directly deduct the money from my IBAN account when I have not provided any details to the app this is complete leakage of data that badoo is doing this is really a Data Breach I will take it to more higher authorities as how Badoo can deduct the amount from my Internet banking account when I am not providing any details to them.
The complaint has been investigated and resolved to the customer's satisfaction.
When you you link your payment details to your profile when purchasing a service in the past, you agree to our Terms and Conditions which enabled you to access all of the Badoo premium features with just one click. This is designed to make purchases more convenient to the user.
If you would like to prevent this from happening again, please ensure you unlink your pre-authorised payment details from your account in your payment settings.
Badoo Team
Replied
I am complaining about my block account
I was block for know just cause, I supposed someone report me but you are suppose to find out what happen before blocking me. A guy ask for my naked picture and because I refuse him he block me. Please I need my account back, I want badoo to please help me get my account unblock. I remember the guy name is Bishop you can check it. I love chatting here to be happy when ever I am sad.
The complaint has been investigated and resolved to the customer's satisfaction.
This can happen when our moderators find that your profile is in violation of our guidelines. We ask all of our users to follow the same rules which helps us to keep Badoo a fun and safe online environment. If you're unsure what our rules are, you can find them here: badoo.com/guidelines.
However, if you believe your profile has been blocked by mistake, please send us your registered email address or phone number (including country prefix) and we will double check this decision for you.
Badoo Team
Replied
badoo premium
My name is Nitin Kharate I had added the my debit card details for baddo premium and after 14 days ₹ 2160 amount is debited from my account without my permissions. I do not want to this membership. Please deactivate my premium membership and refund my amount to my account. I am deleting my account now. You can check I am not using this account from last 1 month. How could you take money from bank without my prior permissions. Resolved my issue ASAP otherwise I will raise complaint in consumer court for this fraud. Let me know what if you want any details from my side. I had also not select autofill option from Baddo
Hello Jake,
They are telling me as per terms and condition they are not refunded my amount now I am going to write a article in newspaper as well as in social media I will raise complaint in consumer court. Badoo app is totally fraud app now I am going to wipe out this fraud app from Androide and apple
Baddo is fraud app this is cheating this app should be ban. if you added your bank details in this app they take money from your bank directly without your permissions.
The complaint has been investigated and resolved to the customer's satisfaction.
Unfortunately, if your request for a refund has been denied, its because the purchase doesn't qualify under the terms and conditions which you agreed to at the time of purchase.
When making a purchase on Badoo, you're presented with the terms of purchase which state 'by continuing with this purchase, you agree that you have read and understood the terms you're agreeing to'.
Specific to your purchase, your terms and conditions will have explained that Badoo Premium is a subscription based service and it would renew at the end of your free trial, unless you decided to cancel your subscription during your trial.
We apologise for any inconvenience caused,
Badoo Team
We're sorry to hear you'd like to cancel your purchase.
Please message us on Facebook or Twitter @BadooHelp and a member of our team will be hapy to look into this for you.
Jake - Badoo Team
account blocked
My first account was opened sometime in june with this email address... [protected]@gmail.com at a point I couldn't have access to the account again so I opened another account with my other email ...[protected]@gmail.com only to wake-up and realize that it's been blocked.. Which I don't know the reason why not until recently while I was going through my mails I stumbled upon a message sent by badoo which stated thus...
"Your account has been blocked
Some of our users have reported that you're using Badoo for marketing or commercial purposes. We don't allow this: Badoo is designed to help people make real connections. We have decided to remove you from our platform."
Which is not true. Please kindly look into this and unblock my account .
CRISTABEL
My name is ojediran Maria from badoo my acct was blocked it says I use it for commercial purposes I don’t know wat dat means pls help me open it I beg u
Replied
money taken on my credit card without authorization
Hi,
In July 2017, I downloaded the Badoo app. I used a few weeks and then deleted the app because I didn't like, everything was blocked and I was not going to pay for a dating app. While I used it, I never subscribed to anything and didn't even make an in-app purchase whatsoever.
My Apple account is linked to an old email address so I don't receive the emails associated to this address.
Today, while searching for something else related to Apple in my emails, I found out that Badoo charged me 3, 99 for ''super powers'' - which I NEVER signed for nor approved nor ever deliberately paid once - 55 TIMES in the last year. It's a total of 219$ (without taxes).
I'm sure there is a way for Badoo to see that I was inactive this whole time on the app and I want a full refund of this money - that I, once again, NEVER approved to pay.
Looking forward to hear from Badoo soon.
The complaint has been investigated and resolved to the customer's satisfaction.
You can contact Apple’s Support Team at https://expresslane.apple.com - make sure you select 'Billing & Subscriptions' so your message goes through to the right team.
I wish we could help you further, but unfortunately Apple do not provide us with access to their systems to issue the refund ourselves!
Please let us know if you have any other questions.
Replied
social meeting
I am a Volunteer Medical Doctor treating people world wide including all major war zones for no personal financial compensation. My original home is New York City, but I reside in the city of Panama, Republic of Panama for security reasons related to my medical work in war zones. I joined Badoo with hopes of meeting a very nice young lady with long hair. (My fetish is long hair on a women since a child). I am an expert in computer security. I sent an email to Badoo Support, advising them that they were allowing women who were in jail for muder, drug dealers, and all other major crimes to communicate with locals in the city of Panama, from the women's jail. I told them that they need to block these accounts, being that it is not in ones best interest to be communcating with a criminal locked up in jail.
I received an email back from their support, advising me that my account was blocked for life and I should read their guidelines. Badoo owner is Russian and resides in London, England. He even refused to reply back or block criminals. Seems that Panama allows hard core criminals to maintain a Smart Intelligent Cell Telephone in their jail cell. They ask you for money to buy a Mas Movil Card, or other card to use their cell telephone.
The complaint has been investigated and resolved to the customer's satisfaction.
At Badoo, we are committed to keeping our community safe and we will have taken appropriate action based on your reports of these users. However, since we are also committed to providing security and privacy, we will not have been able to provide you with any details about the profiles once you report them to us. You can read more about our dedication to privacy here: badoo.com/privacy.
In regards to your own profile being blocked from Badoo, it's likely that our team have found your profile to be in violation of our guidelines and blocked your profile as a result. If you would like us to double check this for you, please feel free to reach out to our customer support team on Facebook or Twitter with @BadooHelp.
We look forward to hearing from you and providing some clarity in relation to your queries.
Badoo Team
Replied
badoo dating site
I was offered a free trial until september 2nd 2018 and was charged for two 49.99 payments on my visa debit card. this is a scam and is theft and i demand a refund of my money. i have cancelled my subscription but i am out twice the amount of your regular premium service instead of a free trial. The unauthgorized transaction took place on August 18th 2018. You can contact me by email at [protected]@hotmail.ca
The complaint has been investigated and resolved to the customer's satisfaction.
The promotion you saw outlined that you would receive 14 days of Badoo premium for free if you purchased a 90 day package. Since you proceeded with this offer, you have received a total of 104 days of Badoo premium instead of the regular 90 days.
Unfortunately this promotion is not a 14 day trial offer and that is why you've been charged straight away.
Please do let me know if you have any other questions.
Even I lost two amounts of 49.99 each and I have complained to Badoo. But they just kept quite.
Sorry to hear about this.
In order to look into this further, please contact us on Facebook or Twitter with @BadooHelp and we'll look into this right away.
Replied
it took me about 2 hours or about 5 bunk contacts to figure it out!. bad period..
They're scamming people by contacting them (me) with phony profiles... then.. when you've used up "contact credits", they ramp up the luring contact activity.. such as.."Annie has favorited you.. contact her now to see blah blah" + and that's the simplicity of the their scam.. Fortunately, I only paid for a week.. 7 or 8 bucks.. I'd be out for blood if t were more..
The complaint has been investigated and resolved to the customer's satisfaction.
1. Click on the cog icon in the top right corner of your profile page.
2. Click on the pencil icon next to the Notification settings section.
3. Turn notifications on/off by clicking on them and click save.
If the button is blue, it means that the notifications are turned on. If the button is grey, it means that notifications are turned off.
Please let us know if you need any further assistance!
Replied
unauthorized recurring payments
Today I was shocked to discover that a one time payment I recently made to Badoo dating site was without my knowledge converted to a WEEKLY! recurring payment. So for a single payment I actually made 4 additional unauthorized payments were added, before I discovered and canceled it. Of course I did not authorize any recurring payments to Badoo.
These payments went through PayPal. I've already reported this issue to PayPal and demanded my money back.
Hi Manohara,
Both paypal and badoo replied its my fault and they can do nothing to help me...
1. I did not subscribe to Badoo Premium. I bought a certain amount of credits for a certain amount of money.
2. I did not enter any kind of "billing agreements".
3. I never authorised any kind of "recurring charges".
4. I can not cancel a "billing agreement" I've never signed or agreed to in the first place.
5. Thanks for apologies, but it is not an "inconvenience", it is a fraud.
6. I do have a further question: when will I get my stolen money back?
Starting a subscription for Badoo Premium means you enter into a billing agreement, which authorises recurring charges to be made using the payment method you've selected.
Removing your stored payment details prevents you from making one-click purchases, but it does not cancel billing agreements like a subscription. Billing agreements need to be cancelled separately, and cancellation instructions are presented to you at the time of purchase.
We apologise for any inconvenience, and please let us know if you have any further questions.
Hi Eliggg, sorry to hear that. When did you receive the reply from badoo? I am still waiting for response from Badoo. You must have seen my complaint.
Hi Eliggg, What is thestatus of the complaint?
Yes Dear Hopkin, almost same case with mine.
Replied
amount deduction
I had used my PayPal account to pay some amount to be too.i.e. approximate 2 dollars. And while doing the transaction I did not check the box which is meant for saving my PayPal account for future transactions. After completing this single transaction inadvertently I touched the payment option again on the touch screen and automatically money got deducted from my account which is not supposed to be the way as I did not save my account details for future transactions and badoo must have prompted to login to PayPal again. By this 2nd payment without my consent I got furious and I was trying to go back to home page and again inadvertently touched the screen where there was payment option, again not prompting me to login to PayPal.
Immediately I complained to PayPal but same time what ever credit points I got by 2 unwanted transactions also vanished. Now I lost money and list credit points too.
Already 8 days now and I don't think Badoo will require to conclude this open shut case byb refunding my money.
Already 4 days after sending a private message to badoo with all the details and requesting my money back, Still no reply from them...
The complaint has been investigated and resolved to the customer's satisfaction.
Unfortunately, there seems to be a technical error with Complaints Board that is preventing us from responding to your messages. Could you please reach out to us on Facebook or Twitter via DM with your email address and we will look into this further.
Badoo Team
We'd love to assist you with this issue. Could you please send us a private message with your registered email address? This will allow us to locate your profile and investigate further.
Badoo Team
Replied
disgusting men treating me like a [censored]
My phin3 number is [protected] so u can look me up and my email is [protected]@gmail.com I have been blocked off badoo for prot3xting my self I refuse to let any man treat me lik3 a [censored] and send me photos of there p3nis so I won't take it lightly I have reported so many things and nothing gets sorted every time I put a face photo of my self up it gets removed but badoo will let a man put a side profile up pathetic.. 3 verytime I protect my self and get nasty or abuse these men for getting personal with me or dirty badoo reports me and now I'm BLOCKED that iscrediculous and insulting on my b3half
The complaint has been investigated and resolved to the customer's satisfaction.
You can read our Guidelines via the following link: http://badoo.com/guidelines/.
All of our users are required to follow these rules to ensure Badoo remains a fun, friendly and safe place to be. Our decision about your profile cannot be changed and no exceptions will be made.
Badoo Team
Replied
my blocked account
My old account was blocked due to breaking of the violations I was not aware of. I opened another account with my email [protected]@gmail.com only to wake up and realize it's been blocked. Please open the account back because I have a person I met on the sight whom I want to go and greet today later in the day but his contact information is in the message he sent to me. Please have mercy I promise not to break any rules this time around. Thank you
The complaint has been investigated and resolved to the customer's satisfaction.
According to our records, there was a violation of our Terms and Conditions and Community Guidelines made on a previous profile. Therefore, your access to Badoo was revoked and your current profile has been blocked also.
You can read our Guidelines via the following link: http://badoo.com/guidelines/.
Please be informed that our decision can not be changed.
Badoo Team
information act
Today I have just been told badoo is using my information to advertise there site..this has caused me great distress amongst the family and my partner. .I deleted this site over 8 months ago. And haven't been on this site since..I am discusted that they an do this ..this has destroyed any sort of relationship I had left with my partner. ..which I amay furious about .it makes me feel sick to my stomach.
Replied
I paid only for a week and they are charging me on my credit card and other week that I do not signed for it.
The date is 31 of july 2018 that they charged $ 4.00 and I want that charging to stop and and make a final stop to that company Badoo.comdublinirl. I want to annul that site complitly. I am not very happy about that site who take the money from innocent people and then put our, my money in there pocket, so please I hope you can help me to resolve the situation. Thank you, hope ear from you soon. Diane
The complaint has been investigated and resolved to the customer's satisfaction.
Badoo Premium is a subscription-based service. When you purchased the service, the service conditions were listed on the payment page, which explains how the subscription works.
You can cancel your subscription at any time by visiting your payment settings in your 'Settings' page and unsubscribing from the service.
You will still be able to use your Badoo Premium features until the end of your current paid subscription.
We apologize for any inconvenience caused, and please let us know if you have any other questions.
Replied
account block / revoke my badoo
Hello, My name is Kingsley Ekwuruke On badoo I've been blocked on badoo because I was accused of marketing my brands on badoo. Which is not true Please kindly look into this. I have over 800 people messaging me on badoo and there are annoying people on badoo that I block away.
Please kindly look into this for me Thanks
My email is [protected]@gmail.com
Thank you
The complaint has been investigated and resolved to the customer's satisfaction.
You can read our Guidelines via the following link: http://badoo.com/guidelines/.
All of our users are required to follow these rules to ensure Badoo remains a fun, friendly and safe place to be. Our decision about your profile cannot be changed and no exceptions will be made.
Badoo Team
My new account as being blocked please have mercy. I didn't make it commercial again
Unfortunately, your access to Badoo has been revoked. You will no longer be able to become a member of Badoo due to the violations of our guidelines.
Morning, I never knew baddoo was not a commercial site which made my first account blocked I opened another yesterday and I woke up not to see it blocked . Please have mercy I need to take someone's contact am going to meet today only to realised have been blocked again. Please open it I promise not to make it commercial which I didn't in the new account.
Replied
credit card fraud at badoo.com
I received a text message from my bank in Pakistan dated 30 July 2018 that my card has been used at Badoo.com dated 29th July 2018 (Time difference of UK) for a transaction of 199.99 GBP. I never made that transaction. I have been a victim of Credit Card Fraud and I ask the company to return my transaction immediately. I have already messaged the company at Facebook as well as filled and sent their form
The complaint has been investigated and resolved to the customer's satisfaction.
We have reached out to you on social media to extend our apologies that this has happened to you and we have provided you with some advice on next steps to take which may help to prevent this kind of activity in the future.
We hope that you are able to overcome this disheartening situation and please do feel free to contact us again if you require any further information.
Badoo Team
About Badoo
The platform offers a variety of ways to interact with others, including messaging, video chat, and a feature called "Encounters," which allows users to swipe through profiles and express interest in other members. Badoo also incorporates a user verification process to help ensure that profiles are genuine.
One of the key services provided by Badoo is the ability to search for people based on location, interests, age, and other criteria, which can be adjusted to refine the search results. The platform is accessible through both its website and mobile applications, catering to a wide range of users across different devices.
Badoo's user interface is designed to be intuitive and user-friendly, aiming to provide a seamless experience for those looking to connect with new people. The platform also includes privacy controls and safety features to help users manage their online interactions and presence.
While Badoo offers a platform for social discovery and dating, it is up to the individual users to make meaningful connections and use the service responsibly. The company emphasizes the importance of respect and appropriate behavior within the community.
Badoo Customer Reviews Overview
Here is a comprehensive guide on how to file a complaint or review about Badoo on ComplaintsBoard.com:
1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Badoo in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Badoo. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the issue.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Click the 'Submit' button to submit your complaint or review.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps carefully to effectively file a complaint or review about Badoo on ComplaintsBoard.com.
Overview of Badoo complaint handling
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Badoo contacts
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Badoo headquartersCity Business Centre 25 Lower Road, London, SE162XB, United Kingdom
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Badoo social media
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i accidentally purchase badoo premium subscription, and tried to cancel it or unsubscribe but found no option...please help