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4.3 1170 Reviews

Badoo Complaints Summary

375 Resolved
204 Unresolved
Our verdict: With a good resolution rate, Badoo generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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3:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Badoo unauthorized charge

I closed my account, days ago but when I got the app was. For free I only be there a couple days and never bought nothing offered by Badoo, I only I could talk to a few people and then Badoo said that I had to wait 24 hours to speak, badoo always offered more credits but I never did and never authorized any payments

The order number is ML9Q6VQGH4
Documents number is [protected]

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5:12 am EST
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Badoo buying games online

My phone was stolen on Tuesday and someone accessed my o2 contract account and spent £28.00 on games using Badoo to access a company called Fortuna.com. I have spoken to O2 and Fortuna and they have advised me to contact you to see if you will review the charge considering the circumstances. My name is Tom Fitzgerald my phone number is [protected] thank you

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10:21 am EST
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Badoo account blocked

Good evening my name is ebele daike, my account was blocked due to photo moderation and I understood I violated the terms and conditions, please I take this as a warning and it won't repeat itself again. I have made good friends on badoo and good contacts for long term relationship. I will deeply appreciate if my account is unblocked . thanks
Yours sincerely
Ebele Daike

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ozoani loveth
ozoani loveth
, US
Feb 27, 2017 1:56 pm EST

Please badoo team, help me and unblock my account. Account name is m loveth.

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Krysienka
, CA
Feb 08, 2017 7:26 pm EST

Hello every one, I just wonder how come my account is blocked?

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Lin Hou
, US
Feb 05, 2017 9:55 pm EST

I have been blocked from badoo and i have no idea why? I never done anything wrong neither violated any rules or scam someone else. I lost really important contacts when my account has been blocked. what do i have to do? I hope this problem will be rectified as soon as possible. can u help and unblock my account I have had this for years..haven't broken any rules. TQ!

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12:54 am EST

Badoo reducing service and access after paying

Hi guys,

After testing the app for a few days, I decided to buy the max. Credits for thb 1, 200. - but that did still not 'unlock' blurred photos, so I spent again the maximum for lifetime superpowers (Thb 1, 800. -)... Altogether almost usd 100. - but instead of getting more service and access, I got less service and can now see only 1 photo of others - instead of all photos - which were all shown - before I paid anything... That's pretty outrageous to reduce my access to photos after paying the maximum fees !

Please not that I don#t want to post more photos of myself - and that should not be the criteria for seeing all photos of others, who apparently don't mind to post so many pix of themselves... So please fix this nonsense and restore my free access to all photos - just as before I (Foolishly) paid, expecting more service and access... Not less !

Hope to get a quick reply and that you can solve that problem... Or refund my money in full !

Werner

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7:51 pm EST

Badoo my account [protected]@gmail.com

Greetings:

I received a mail to my mail ID [protected]@gmail.com that my account has been blocked due to violation. Please do note that I take this block as a warning notice and will make sure this does not happen again. I made some good friends and does not want to lose them because of this block. I can guarantee you that this will not happen form me again. Please activate my ID for one more time and I will be careful to follow your fair use policy of the account.

Thanks

Regards

Jonath

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3:18 pm EST
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Badoo account blocked

I've been using Badoo responsibly for a couple years at least.
I never broke any rules re the use of this app.
I was using the mobile app this afternoon in fact..Now i found that I can't log in to my Badoo account.

I just saw a message saying, "This account has been blocked..check your email for details.", But there are NO details in my email!

I'd like to know just what happened. What lead up to my account being blocked and how would I go about getting it unblocked?

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10:18 am EST
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Badoo fake profile

Someone made a fake profile of me with my pictures and my name and I did not make the account. I want the account taken down both of them they are both in my name with two different pictures. Whoever made the account is talking to men sending them pictures of me and sending them into my job. I would like to know who is doing this and have that person prosecuted

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5:21 pm EST

Badoo badoo account blocked

I've been using Badoo responsibly for a couple years at least.
I never broke any rules re the use of this app.
I was using the mobile app this afternoon in fact..Now I've come home after going out to visit relatives and found that I can't log in to my Badoo account.

I just saw a message saying, "This account has been blocked..check your email for details.", But there are NO details in my email!

I'd like to know just what happened. What lead up to my account being blocked and how would I go about getting it unblocked?

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oa bro
, US
Dec 27, 2016 11:34 am EST

Same thing happened to me today! horrible, my account was hacked, UNFAIR!, how do we get them back!

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2:45 pm EST
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Badoo blocked account

Hi,

My account with an email address [protected]@yahoo.com was recently blocked for unknown reason to me.

Have always been chatting decently on the network with full compliance to all laid down rules read prior to registering my profile.
I will appreciate if my account can be unblocked to enable me to keep chatting with my friends on badoo.
Thanks,

Sunday

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12:11 am EST
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Badoo badoo

Hello... I signed up badoo as. Long as 5 years ago... With my email address sarahrina6 @ gmail. Com. I was in Dubai and my friend had access to my badoo account and changed my pictures to hers. That account was blocked and I can understand that. So I opened another account [protected]@gmail.com. After using the account for a while, That account was blocked for no reason, I opened another account with my number it was blocked for no reason.. I have been re registering and as I just finish my registration I account get blocked and tired of trying to sign up for badoo .. Cos I have done nothing . Pls help me out.

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11:43 am EST

Badoo deleting an account

I had an account set up without my knowledge by my ex boyfriend who turned into a stalker. I decided to type my name in to google one day god knows why, I was shocked to find an account set up in my name with all my details not to mention a picture of me. I managed to set up a new password as he had used my email addresses to set it up, I thought it would be simple to delete the account as I had just deleted my Facebook account because of this ex boyfriend messaging friends with the most disgusting things, Facebook deleted that account straight away with no further contact needed. I thought I could do the same with Badoo clearly not I de activated the account within the settings and thought that was it until a friend advised me I was on Badoo I said no way I de activated that account. I thought my ex had set up another account but no Badoo had not de activated the account nor deleted as requested or stated in the email they sent me advising the account was de activated now. I contacted Badoo requesting they delete the account again, and again was sent the same email saying it had. It is 6 months later and apparently I still have an account on Badoo I am shocked and horrified given the situation Badoo has still not deleted this account. I would advise anyone to think twice before setting up an account with Badoo as clearly this is something you will have for life even if you never set it up or want it. Badoo do not care and you can email them a ridiculous amount of times requesting the same thing and be told the same thing only for your account to still be active. I have come close to suicide because of this social media site what I don't understand is why did Facebook not have a problem de activating my account and deleting it.

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9:06 pm EST

Badoo taking unauthorised money from credit card

I joined badoo for a week at a price of 4, 99tl ONLY.

However u have taken 6 further payments of 29, 99tl each. I did not agree to this. I ask you kindly to refund the money.

They said it was 4, 99 for only one week. I did not ask for anything extra. You have stolen lots from my credit card without my knowledge.

There seems to be a default setting that customers are not aware of that allows you to automatically take money from peoples credit cards.

The service itself is very confusing you see profile pictures of other members and you click like or unlike. You can open additional features by buying super powers which unlock resticted content.

I was not aware that when my super powers were running low Badoo were automatically topping them up and charging my credit card.

I never got any recieps or email confirmation about these payments, it was only when I checked my bank accound that I noticed.

I have since been made aware of these extra charges and have tried to delete my account but that is also difficult to do. I have requested a new password link over 10 times but have not got one, I need this password to delete the account.

I opened the account using my facebook login details but they need an additional password to close it that I do not have.

I would like Badoo to refund me as a gesture of good will for the 6 payments of 29, 99 i, e 179, 97tl
I really want to warn people about giving credit card details to this website as they store the information and take money at theif free will

This happened over 2 days 17th and 18th December

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Jim56987
, GB
Feb 01, 2019 11:37 am EST

I just found out today that I have been charged 21 times and some times 3 times a day with each payment of £15.75 that comes up £300.75 without the 1 week subscription. I find badoo to be a scam machine. Do not give any perosnal information to badoo including email address, credit card details, phone numbers etc. They are a scam machine watch out!

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SentinelDaniel
, US
Aug 12, 2019 12:45 pm EDT
Replying to comment of Jim56987

did you get any refund?

and yes i'm having the same issue right now!

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6:05 am EST

Badoo unauthorized spam

I already deleted my account. This is embarassing. Today I get my inbox of facebook full of friends telling me I sent badoo requests to all my contacts. This is unacceptable. I have my life on facebook, and one on badoo. I do not by all means want to mix those two. This spam could eventually cost me my job, because I have my boss on facebook. The girl I was seeing dont talk to me anymore, because of this unauthorized an unacceptable invasion of privacy. Im seriously considering pursuing legal action against badoo.

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6:41 am EST

Badoo hi mr paul rawlings

I sent you email sum ti.e go about get money back in my bank account you have taking out ok .The first payment ok £14.99 .i did that one ok .but day you sum how taking £14.99 8 times now I did send you emails about this hope get Dan soon if do I taking you court baboo. Want Dan now .se do let no by my email address [protected]@gmail.com ok thank hope get Dan I need money back soon .

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3:03 pm EST

Badoo overcharge payment of 14.99

Hello,

Last week I joined Badoo for a week (on Friday the 2nd) I got an offer to use the service for a week, for a payment of 3.50 on Friday for a week's service. I don't have a problem with that payment. About two days later after I cancelled my account. I don't understand why I got another payment for 14.99 on the same date as the 3.50 one as I have never requested the second payment to go through so I would like a refund as soon as possible for 14.99, on my credit card.

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3:44 am EST

Badoo blocked account

I've had both accounts blocked for absolutely no reason. They say I violated rights or something on both [protected]@yahoo.ie and [protected]@hotmail.com... well I know i most certainly did not and want to know why my account was blocked plus i want the money i just spend from my playstore to buy credits refunded back to me . I am now going to see a solicitor about this as again i know for 100% fact i done nothing against there rules or violated anything. Their obliged to tell me what i done to have my account blocked aren't they ?

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Lukas8888
, US
Aug 05, 2018 2:52 am EDT

The same happend to me. I wrote the the badoo support several times but it didn’t help. I am thinking about going to the police😤😡

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jonathan M21
, US
Jun 09, 2018 2:05 am EDT

This application is a scam with abusive method. If you buy any credits, they use your payement méthode to purchase premium account for life very expensive. You can't delete your account or stop them from taking money.
This a real scam and Google play store is ok with that as they let them be.

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11:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Badoo dating services

I didn't authorize a charge of 9.99

This unauthorized charges has happened again in the past with this company.
It is not clear for us the way you withdraw money from PayPal accounts
I have just pay just for 1 month subscription but without my permission Badoo charges automatically the next month.
I explained to them, there is a confused about these payments.

Regards

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10:06 am EST
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Badoo unauthorized charge

You guys charged my card $ 3.99 and its pending on my bank account I didn't authorize this charge. I demand a refund immediately and dont want to be charged ever again. I have deleted my card from the account. I want a refund immediately.
If any questions please contact me asap [protected]. My name is anna sartin. If I dont have a refund for that charge I will have to take legal action.

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12:51 pm EST

Badoo badoo

Hi,
sometime within the past 2 years I had a profile on badoo, and to my knowledge I deleted my profile yet recently it has re emerged with photos of myself on it from my phone archive which I did not add. I have since opened the profile through Facebook and deleted it fully again. Could you please advise me in this situation, whether or not you have access to my files once a profile is opened via a mobile phone /tablet, or maybe a virus on the above could have caused this problem, which has in fact caused a massive amount if stress at home for me and my family/partner . Also is it possible for someone to hack my account via a fake Facebook profile?
Many thanks

Tim Sutherland

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5:56 pm EST

Badoo hi sir, I send messages but don't receive whenever I send, messages to a friend I don't get their feedback or response

Please, help to validate my messages, if I send messages to friends or request, I don't receive the feedback.
I have sent many messages on people nearby, no feed back on any sent messages.
I also play encounter, the same thing happens, I don't get feed back messages or response.
Please, check my accounts and allow me receive feedback or reply messages.
I don't know what is wrong with mine.
Samuel iruvwe

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Gold Nteptep
, US
Apr 24, 2022 4:39 am EDT

I can't receive new messages after sending them why please check my account

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Ginika
Benin City, Edo, NG
Jul 11, 2021 6:16 am EDT

Why do I appear online but do not receive any messages pls fix this

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Ogechi Smile
, US
Oct 29, 2020 3:24 pm EDT

I don't receive replies again why please help fix it

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Sandra Nneoma
, US
Nov 23, 2016 10:39 pm EST

Am sweetie my badoo is not active whenever I send a text to someone the person does receive it but am online old help ND fix my account I will really grateful my verification number is [protected] my first name is sweetie Charles pls am waiting. God pls

Badoo Customer Reviews Overview

Badoo is a dating-focused social network that offers a platform for users to meet new people. With a user base that spans across the world, Badoo provides features such as chat, photo and video sharing, and instant messaging. Users can create profiles, connect with others based on location, and use search functions to find individuals who share similar interests. The service is accessible via their website and mobile applications, catering to a diverse audience seeking social connections and potential dating opportunities.

Badoo In-depth Review

User Interface and Design:

The website layout and navigation of Badoo are user-friendly and intuitive. The design is visually appealing, with a modern and clean aesthetic. Users can easily navigate through different sections and features, making it easy to find what they are looking for.

Registration and Profile Creation:

The sign-up process for Badoo is simple and straightforward. Users are required to provide basic information such as their name, email address, and date of birth. Profile customization options are extensive, allowing users to add photos, write a bio, and specify their interests and preferences. Privacy settings are available, giving users control over who can view their profile and personal information.

Matching and Search Functionality:

Badoo's matching algorithm provides accurate and relevant suggested matches based on users' preferences and interests. The advanced search options and filters allow users to narrow down their search criteria to find compatible matches. The compatibility algorithms take into account various factors to ensure better matching results.

Communication and Messaging:

Badoo offers a variety of messaging features and options for users to connect with each other. Users can send messages, emojis, and virtual gifts to express their interest. The platform also provides chat rooms and forums for users to engage in group discussions. Additionally, Badoo offers video call and voice chat capabilities for more interactive communication.

Membership and Pricing:

Badoo offers both free and premium membership options. Free members have access to basic features, while premium members enjoy additional benefits such as advanced search filters and unlimited messaging. Pricing plans for premium membership are available at affordable rates, and the platform accepts various payment methods for convenience.

Safety and Security:

Badoo implements verification processes for user profiles to ensure authenticity. Users can report and block individuals displaying inappropriate behavior, and the platform takes swift action against such accounts. Measures are in place to prevent scams and fake profiles, providing a safer environment for users.

Mobile App Experience:

Badoo offers a mobile app that is available for both iOS and Android devices. The app provides the same functionality as the website, allowing users to access their accounts and use the features on the go. User reviews and ratings on app stores are generally positive, highlighting the app's usability and performance. The app is synchronized with the website, ensuring compatibility and seamless transition between devices.

Community and Social Features:

Badoo has a vibrant and engaged user community. Users can engage in various social networking elements, such as liking and commenting on each other's profiles. The platform also offers virtual gifts that users can send to express their appreciation. Badoo organizes events and meetups, providing opportunities for users to connect in person.

Success Stories and Testimonials:

Badoo has numerous success stories of real-life matches and relationships. Satisfied users have shared their testimonials, highlighting the platform's effectiveness in finding compatible partners. The platform also provides statistics and data on its success rate, giving users confidence in its capabilities.

Customer Support and Assistance:

Badoo offers reliable customer support that is available and responsive. Users can contact support through various channels, including email and live chat. The platform also provides a comprehensive help center and FAQ section for self-assistance, addressing common queries and concerns.

Overall User Experience:

Users generally report high satisfaction with their experience on Badoo. The platform stands out compared to other similar platforms due to its user-friendly interface, extensive features, and active community. Recommendations for improvement include enhancing the matching algorithm and providing more personalized suggestions based on user preferences.

Pros and Cons:

Key advantages of Badoo include its user-friendly interface, extensive profile customization options, and a vibrant user community. Limitations to consider include occasional fake profiles and the need for further improvement in the matching algorithm. Unique features of Badoo include its virtual gifts and the organization of events and meetups, fostering a sense of community among users.

How to file a complaint about Badoo?

Here is a comprehensive guide on how to file a complaint or review about Badoo on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Badoo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Badoo. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint or review about Badoo on ComplaintsBoard.com.

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