autotrader.co.uk / Fake warranty, very bad service
Sells cars with fake warranty documents and won't honor any claims even though the repairs were approved by them. the phone number on the warranty card is bogus and the warranty is a fake self funded GUARANTEE scheme, saving them from any service costs under the warranties conditions. We bought a car from them and paid £290 to extend the warranty to a year.
They carried out the pre delivery work and service themselves and stamped the book themselves. When we got car home it had a fault caused by them, they agreed to reimburse the cost of repairs and recommended a local garage, the local garage said the unit had been fitted wrongly by them.
We sent them the invoice and have telephoned about ten times to be fed various holiday and sickness stories and told twice the cheque was in the post a couple of months have now passed and still no payment. We were given the impression that the vehicle came with a warranties and a service under the warranty conditions by a approved garage.
We paid £290 for a bogus warranty that they wont honor.
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