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autotrader.co.uk / Fake warranty, very bad service

1 prince's street, Southampton. SO14Southampton, England, Hampshire, United Kingdom Review updated:
Contact information:

Sells cars with fake warranty documents and won't honor any claims even though the repairs were approved by them. the phone number on the warranty card is bogus and the warranty is a fake self funded GUARANTEE scheme, saving them from any service costs under the warranties conditions. We bought a car from them and paid £290 to extend the warranty to a year.
They carried out the pre delivery work and service themselves and stamped the book themselves. When we got car home it had a fault caused by them, they agreed to reimburse the cost of repairs and recommended a local garage, the local garage said the unit had been fitted wrongly by them.

We sent them the invoice and have telephoned about ten times to be fed various holiday and sickness stories and told twice the cheque was in the post a couple of months have now passed and still no payment. We were given the impression that the vehicle came with a warranties and a service under the warranty conditions by a approved garage.

We paid £290 for a bogus warranty that they wont honor.

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Comments

  • Tw
      13th of Aug, 2008
    0 Votes

    beaware when u take car insurance from autotrader because when your policy runs out they automatic take your money out of bank and if u have a new card u get charged the directdedit charge to you so be aware

  • Je
      9th of Feb, 2010
    0 Votes

    Do Not take out insurance with autotrader>They upped my premium from 260 to 900 pounds because i didn, t get my no claims to them within two weeks.The service has been terrible and they try and exploit every loophole.God help me if i ever have to claim.DO NOT use them you will regret it. Mr J Edgar

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