customer service rep. she even sent two tablets after I declined several times and she is the one who forged my ok on service agreement. I ordered 2 new phones note 5 and s7 but after the bogus order for the other tablets I kept 1 phone and returned the s7 along with the tablets. I have been dealing with this issue for 3 months now, I have called many times and have been assigned a case # but they are still billing me for the s7 I do not have. I have been assured during all my calls that the phone has been return. So why have I been paying for that s7 this month will be the 3rd month. each time I called I am told that the case is still be worked on and I will be refunded my money. Well this is no longer acceptable I am tired of getting these random customer service reps who I have to tell at least 3 times each call what I am calling for and each time promised my bill will be corrected with the credits. So I have consulted with an attorney at Morgan and Morgan who seems to very interested in why no one has cared enough
to correct this matter which he assures me is fraud and forgery. I don't have
the time to pursue legal action for this stupid mess. I will give AT@T 15 days
to contact me by phone [protected] and if no response I will proceed with legal actions. this is absurd that your company has not been able to correct
this snafu but still tells me I need to pay the bill. Is everyone the ignorant or just don't give a darn. I promise you it has been far worse than what I have written, I just don't care to spend another couple hours with this.
I look forward to hearing from someone of authority whom can solve this issue. Pay me back my money and take that s7 of my account.