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AT&T U Verse / bundle phone/tv/internet

1 Middleburg, FL, United States
Contact information:

I became an ATT U-verse for the very first time 3/30/18 I was told if I bundled my services I would be discounted as well as get $400 in Visa cards also HBO Showtime and stars for three months free. I did receive the visa gift cards I never did receive the three months free of premium channels due to installation being installed improperly and I we were not being able to get services properly through fiber . 47 days later May 5, 2018 they figure out the reason we are not getting services is because the fiber optics was never connected and they agree to credit my bill retroactive back to the date of install. On May 8, 2018 I was finally capable of getting the services that I had ordered, 5 days later my services were interrupted! I contacted AT&T U-verse 27 times due to multiple holes being disconnected or them acting like they could not hear me. Finally I was connected to the rudest unprofessional customer service rep I have been countered and all of my life who intentionally canceled my services! My mother whom I take care of is disabled and on 24 hours of oxygen, was forced to be left home alone while I went to work and she had absolutely no ability to call for help due to them cutting our phone line when canceling our services. I contacted AT&T again informing them of what happened at which point 13 phone calls later my services were up and running. My bill is not due until June 21, 2018 which I paid, my next bill wasn't due until July 21 of 2018 on July 12 of 2018 AT&T disconnected my service yet again & claimed it was due to nonpayment of a past due Mobility bill for $268 plus $491 from April? I had absolutely no idea what the mobility bill was about and was transferred to that department at which time I found out that when the gentleman who installed me and Michelle Wie came to my home another gentleman who followed behind him claim to be my in-home expert that gentleman took it upon himself to add a mobility line to my account without my knowledge or consent, leaving me to have to dispute an account I never authorized. after 52 phone calls to AT&T from July 12 of 2018 till July 16 of 2018 they finally figured out that my bill indeed was never behind and that they don't even understand how I was charged $491 for 30 days of service when the service wasn't active or working properly and finally had to reinstall my services again or I would be forced to pay a $350 early termination fee! I am bringing this to the attention of the FCC which is the Federal Communications Commission here in the state of Florida as well as the Better Business Bureau and I am also looking to gain some media attention because I feel if we as a community do not start to stand up and fight back these companies will continuously get away with overcharging us and treating their customers and ethically

  • Updated by Mauriswany, Jul 16, 2018

    I apologize for all of the typos in my complaint as I am talking into my text therefore there are many errors in this complaint! The bottom line is this AT&T has gotten far too out of hand with their unethical business practices, they’re rude customer service representative’s as well as supervisors who need to be put in their place as well as rectify their wrongs in a timely manner! It is the customer who creates and generates the multi billions of dollars that AT&T has it is not the company that creates the profits and proceeds it is the consumer without us they are nothing remember that!

Ma
Jul 16, 2018

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