AT&T Support Plus / did not use service-hasn't refunded
I received disc to install AT&T internet. When I called to register, AT&T rep said windows 98 wasn't supported and connected me to AT&T Support Plus. They wouldn't talk to me unless I gave them a credit card number, (which I was informed I could find the terms of the agreement on the internet, which I didn't have which is why I was forwarded to them). So I give them my credit card number, I go on hell hold. Finally a guy gets on, gets my DSL phone # and tells me he cant do anything because I need to register. I told him the first guy sent me to him because he said I couldn't register with windows 98. I told him that I had windows 2000 on my other computer, and I would register with that so I had no problem to fix. I was told then, I would get a credit and should see it in 3 to 5 days. I called back several times to be told it has to go before a credit review board, and will take weeks. Are they holding that money along with other people's money to pump up there receivables or what. This is ridiculous. WEEKS?
I never used the service. I was sent there by an incompetent AT&T internet person. Who never asked if I had another computer with windows 2000.
But to take weeks and send a credit to an credit review board?
Sounds very wrong, especially when I was told it would take 3 to 5 days, because I was sent there in error.
Again I wonder about a company who has to have a credit review board to issue a credit. Are they holding that much money from people that they have to hire people to hold it. Must be gaining alot of interest somewhere.
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