AT&T / at&t provides the worst service ever
I am done dealing with AT&T and their horrible service. They are a scam as far as I'm concerned. We had AT&T landline and DSL service in our old house so when we moved I mistakenly thought it would be easiest to continue with them. Boy was that a huge mistake! I should have remembered that our DSL service often stopped working in the evenings during peak hours right when I was rushing to meet a work deadline and working from home. The DSL service was never reliable. I should have remembered that when I called to inquire about transferring our services to our new home I was told I was spending $30-$40 more than I needed to monthly because I was still under an "old" plan and that I needed to check in periodically to make sure I got the best prices. What a scam. I should have remembered that every time I called in for service it was more than 2-hours wasted on the phone with people that usually were no help at all. I should have remembered how much I HATE that automated thing that picks up when you try to call AT&T that takes you forever to get to a real human being. Instead, I trusted AT&T and I will never make that mistake again.
I called two months in advance to make sure our home phone and Internet service would be set up on time because I work out of my home and it's critical. 14-days later, we not only have NO service, but I keep being told that due to a backlog, they haven't even sent a technician out to look at the problem. When I asked for a credit to my account for the services I paid for which I am not receiving, they basically told me I would not be credited for the full amount I am due. They also will make no guarantees as to when they will fix the problem. Furthermore, they promised to call to give me an update on my issue and have not done so at all. I think it's a shame that in this day and age people can't get simple things like phone and internet service at home in San Jose, CA. I think it's a shame that AT&T can treat customers this way and still be in business. I think it's a shame that AT&T even has any customers at all.
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