ATT Phone Service / New ATT phone arbitrarily switched my account and charged me 5x the amount
I've been using ATT bundled local and long distance for over two years at a fixed monthly rate. I work from home so I use the phone A LOT. Well ATT got bought and became the NEW ATT.
Long story short they killed my bundle charged me 10 cents minute for long distance AND sent me a local bill too boot. So my usual $85/month turned into a $200 long distance bill plus an $80 local bill.
Even though I did not ask to change anything and everything done to me was arbitrary they are sticking to their guns and saying I must pay. I've spent 3 hours total on the phone now.
Even though they admit I had no choice and my plan was arbitrarily switch their policy is that the charges remain in place. They will not credit me.
So goodbye NEW AT&T