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AT&T / landline service with at&t

Phenix City, AL, United States
My complaint is about the overall service that I have received from AT&T for my new landline service. My service was originally supposed to be established on 21 MAR 17, it did not happen nor did I get a call or any notification. I called the customer care and they told me that no order was pending and they get the service established on 29 Mar 17, it did not happen again. After calling and talking with over customer service reps, which all had different story to what was taking place and some stated that they seen no order for service at all. This action has been going back and forward for over two weeks. They even keep telling me they put my order in with the back office, whatever that is, and they will expedite getting my service establish. Now that we are in week three, the service is final established and less than a week the service has been inactive again. I have been calling for the past 2 weeks and getting the runaround again, still no service as of today. The acct is [protected]. Lastly, my only number was supposed to be ported over to this landline which was 17 Apr 17, to [protected] from T-Mobile. Overall, nothing is being done and I am passed from one agent to the next and everyone has a different story of what is taking place, which apparently is nothing because my service is still inactive and no landline is operational. I called and ask to speak to a manager and they stated that no ones was available, total BS. I can be reached at [protected] or [protected], Darrin Jones
Apr 18, 2017

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AT&T Logo AT&T
Customer Service
Overall Satisfaction Rating

1225 Reviews
575 Morosgo Dr NE Rm 14f67
United States - GA30324-3300
+1 800 331 0500
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