I started my plan 3yrs ago with a monthly charge of $14.99 for the lowest speed service only. I was charged installation and a fee for the modem. They have been raising my monthly bill consistently and as to date they are charging me $59.00 for the same lower speed internet service and $143 to replace the modem that didn't work any longer. I am allowed 1, 024GB usage allowance but use only 28 monthly. I am a senior and use my internet mainly for email and FB. Ive explained that to AT&T on numerous occasions. I was told recently by customer relations that they should not have charged me for a new modem but replace the faulty one at no charge. I was also told there would be a credit on the monthly overcharge and at the New Year 2017 I would be billed at the special promotional rate once again. Well, this month my bill was $59.00 far from my promotional which started at $14.99 then escalated to $19.99 then to $29.99 then again to $34.99 and currently to $59.91. The speed seems to have been compromised and is slower than the original 3yrs ago. I would like a refund for the modem replacement and a credit for all the months they raised my bill. I feel the $29.99 would be a fair price monthly for the lowest speed. My account number is [protected]. Cristina Marzullo 232 South Reeves Dr. Apt. 107 Beverly Hills Ca. Please advise if I should file a small claims lawsuit against them. Their billing is so confusing and bogus charges increase monthly. I have been given confirmation numbers when told to check for discount on the next months bill but don't have photos as they have all been phone contacts with customer service...whose representatives are from another country usually and very hard to understand when they speak.
as of today 1/3/2017 no update or change in my billing same slow internet service