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AT&T / chat service

1 United States

Just got off the chat service (Oct. 8, 18; 9:30pm) to get a detailed bill for my wireless service (the new bill format is not acceptable for my employer to process reimbursements). The chat agent was arrogant, rude, sarcastic and outright lying that he checked on the community forum and there were no complaints about the new billing format. I'm reconsidering why I stayed with AT&T for 15 years. If this is how your customer service folks treat the consumers, it speaks volumes about how the company cares about customers. Pl. see the chat script attached. I'm seriously upset and wanted to take it to social media and see if others feel the same way.

Kk
Oct 8, 2018

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