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AT&T / billing practices

Oct 27, 2017
100% 1
Contact information:
Fort Walton Beach
AT&T has been incredibly difficult to work with in remedying a billing issue. Almost 2 years ago they up sold us and stated that due to the items we had upgraded and purchased we were able to receive a free phone. We accepted the offer and added one of our children to the account. Since that time I have made countless phone calls to AT&T to try and correct the fact that AT&T has been charging us for the "free" phone. Two years have passed they have told me innumerable times how they are going to fix it... I have now been on the phone with them for over an hour- talked to several different people who are going to "fix" it. Now I have been transferred again and get to retell the story. At this point I believe that they are practicing fraudulent billing practices and as such you should rethink your desire to work with this corporation.


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A  27th of Oct, 2017 by 
Agree Disagree 0 Votes
that's at&t for you they will make up any ecuse and lie to you and play musical phones with you as you sit on hold for next [censor] who knows nothing
you can file a complaint with the better business bureau
personally I would leave them to a better providor

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AT&T Logo AT&T
Customer Service
575 Morosgo Dr NE Rm 14f67
United States - GA30324-3300
+1 800 331 0500
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