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AT&T / bill is wrong every month

1 Vicksburg, MS, United States

My bill has been wrong ever since I signed up with a bundle package. I call and speak to multiple representatives and supervisors who always promise to get it fixed. This takes hours and is still unresolved. I have been promised multiple phone calls which NEVER occur either. Bill cycle dated 7/20/17 - 8/19/17 - I no have a bundled package.

My account has been mixed up with someone else's account. This bill is showing a charge of $137.82 past due which belongs to someone else.

My bill should show the following:

Grandfathered in at $119.97 (direct tv)
Internet for $30 (contract for 2 years)
Total Bill should not exceed $152.07

Aug 31, 2017

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