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AT and T / internet/direct tv

1 Hendersonville, NC, United States
Contact information:

in may 2018 I moved to a new address, schedule with at&T to have my services moved on date of this they told me that they do not provide service at my new address and cancelled my accounts. since then I have received a bill every month in June I received a bill for services rendered called in and got that resolved (they charged me because they did not close my account properly) at the end of June I received another bill for equipment that has not been returned (equipment was returned to there office via their instruction with the smart label they provided on June 2 already). I have since then called them more than once spoken to every possible department / person to have this resolved in July I call again after I received another bill (after they confirmed they have the equipment and it was an error on their side) escaladed the matter gave them all the tracking number and was told that within 10days if it is not resolved somebody will call me (nobody has called me) today 8/4/2018 I received yet another bill stating that they have not received the equipment called again (was on the phone for 1 hrs. and 55 min) spoke to 4 different departments to get told by a rude lady that they don't have any tracking number or equipment and that she will have to escalade it again to the back office for them to call me and get this resolved. I have never in my life experience this total lack of not giving a [censored] and attitude of its not my problem from a company. I follow their instruction send the stuff back with their tracking label and I can see according to the instruction on their tracking label to equipment has been received by their office but they can not see this nor do they even have the decency to call you back to get a matter resolve after months. I have yet again been told they will look into it and somebody from the back office will call me back. I did everything I am suppose to but nothing get resolved and I keep getting past due letter and being showed as a late or poor payer on my credit because at&t can not and will not do their job. worst company every

Aug 4, 2018

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