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Assurant/toshiba Laptop / extended warranty

1 2640 Bridger CourtEvergreen, CO, United States
Contact information:
Phone: 303 670 3619

Purchased Toshiba M105-S3064 laptop for $1085.74 plus 3 year platinum upgrade for $129.99 plus 3 year TAP extended warranty for $369.99, all from CompUSA on 8/11/06. Numerous problems with laptop has required service 5 times First 2 were directly with CompUSA. After CompUSA closed down, found that Assurant had taken over responsibility for warranty. Next 3 repairs were with Assurant. After fifth time, requested and received approval to get replacement computer per warranty. First offer was a reconditioned Gateway valued at $600. Not acceptable. Next was a better but discontinued Toshiba valued at $750. I'm a little leary of another Toshiba after my experience with the first one. Also unsure about how Assurant replacement policy works-seems like they just want to get out with as little cost as possible. Has anyone else encountered similar problem with Assurant?

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