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Assurant Solutions / Refusal to honor repair

1 United States

This company brought the warranty obligations of American Zurich Insurance Company, who had previously purchased the warranty business of General Electric. The plan we have covers 5 appliances and we are charged on a continuing basis monthly with no increase in these payments and supposedly continuing coverage on appliances that are 12 years old. Sounds good right? Wrong!

Rather than fix a simple sink disposal unit, Assurant Solutions chose to use an escape clause in their Agreement that enables them to pro-rate the warranted item (11 years old) rather than repair it! They offered us $26..Take it or leave it. They simply said they could find anybody in our area to repair a sink disposal unit? That was an outrageous lie. We offered to give them the names of at least 5 companies within 10 miles of our home who repair sink disposals, but they refused to take the names. Instead, they told us we would have to buy a new disposal, remove the old one and install the new one at our expense. All they would give us is $26.00.

Apr 21, 2013

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