Aspen Dental
reviews and complaints

I am SO upset. I finally got my permenant teeth through Aspen Dental and I have been in so much pain since the dentist tried to shove them in and the color isn't even the same as my regular teeth. I was sold the "best" partials they had and billed $1800 A PIECE for lower and upper partial and they look cheap and like I have a piece of plastic in my mouth. When I complained, I was told I got the best tooth they had and that the color was the same. NOT! I spent so much money at this place and I am so not happy with the work they did! Now I owe over $3000 and that doesn't even count what the insurance company paid them! I paid hundreds of dollars for a deep scaled cleaning and my teeth doesn't look any better then before they did it. I would never refer anyone I know to this place. They change dentists every couple of months. That should have been my first clue!

I went into Aspen Dental last year for a basic cleaning, and to discuss my options about correcting one slightly crocked tooth on my left front tooth. I had braces twice but it still was a slight crocked. He told me other than braces (which I had twice) my only other option for my teeth would be CROWNS.
I am only 24 at the time, thinking this was my only option for this type of cosmetic fix, I decided to go with this option (after researching this online).
The day of my appointment about 3 hours in (should have only taken 2 hours) he realized he didn't have the material he needed for my temp crowns (after he prepped my teeth) so he had to make do with some other type of material. After several hours of pain (this is after the location closed, it took that long) I looked in the mirror and started crying. I had never seen anything like it. The dentist honestly wanted me to go out the door and look like this for two weeks. The color of my two front teeth was pure BROWN! And looked liked the size of huge chicklets. I demanded he fix this ASAP (he didn't see anything wrong with them) so he told me he would call me tomorrow if he could find the right type of material. The next day when I came in the office all knew what had happened to me, and he began to "fix" the problem. When I looked in the mirror this time I was even more horrified, I understood this were temporary but they looked nothing like my teeth. I asked if my permanent would look like my teeth (assuming because this was for cosmetic reasons that they would) and the dentist just shook his head and said my teeth had been bleached before and were so white that no crowns would match that exactly color so I would always have darker front teeth. I just bolted out of there crying. If you know me, I NEVER cry... so I called around to all the dentists in the area and pleaded what had happened to me.
One dentist got me in that day and attemped to fix what ASPEN DENTAL had done to me. He said I would have been a candidate for many other things than braces and crowns. I was much to young to have crowns and now I have to live with that. Dr. Heinrichs did an amazing job and my permanents now look like my real teeth. He even uses my story when he has meetings with the board. Needless to say everytime I see an Aspen Dental I cringe, it terrifies me that people actually still go there and they haven't closed it down yet. I have pictures on my old camera if anyone wants to see, I am truly embarrased to show anyone other than my family.

In January 2009, I scheduled an appointment because I needed three extractions and was hesitant about getting general anesthesia, so I called Aspen Dental and was told they will pull them under local. Great.
After calling me in to do an x-ray and check out my teeth, the dentist sat there telling me just how bad my entire bottom row of teeth are, which I already knew they were pretty bad but I did not need to hear his thoughts. He suggested the best thing would be to rip them all out and start again. Mind you, I was only nineteen at the time and completely freaked out, during which he told me he will start with the bottom and then with the top. After calming down from that statement, they brought me into a room to speak to me about dentures and pricing. The lady was pushing anyway possible to get me to agree with her that this is what I needed. After not listening and seeing the price, I kindly got up and walked out while telling them all 'nope'.
A week later I got my three teeth extracted, under general anesthesia!, and my bottom teeth, ALL still my own teeth, worked on. My primary dentist did not see a reason why I needed to lose all my teeth. I happily agreed with him.

A few months later, my sister went in to get one tooth extracted and three filled. They did what she had asked, but charged her for a surgical extraction when it was only a simple and for a cleaning. The tooth came out in full, root and all, and she has not received a cleaning.

Do not go to Aspen Dental. All they want is your money and don't care what they do to get it.

When I visited Aspen Dental for the first time, I ensured that my digital X-rays are transmitted from a previous dentist as I didn't want to go through another full mouth X-rays within a short period of time. The office manager in charge was handling it. Even though she was fully aware that she had my X-rays, yet my insurance company and I were billed for a full mouth X-rays of $115.00 I immediately alerted my insurance not to pay this amount as there were no X-rays taken by Aspen Dental.

It appears to me that this scamming is practiced on a regular basis to unsuspecting customers and insurance companies.

This company will make promises to make you smile, But they will do nothing but overcharge you and do shabby work by unprofessionals, under qualified people. Good luck trying to get your money back for work not completed. They finance you thru GE money bank and never offer refunds. This company ripped me off for over $5, 000 and has ruined my credit because I refuse to pay the balance. They never did the work and what they tried to do was so sudstandard and poor quality I Did not accept it. Talking to the Home office also gets you now were. I went to a real dental office and when they saw the fit and poor qualiy they were in dis belief a professional could have messed up as bad as ASPEN DENTAL did. I have pictures if anyone want to see shabby work. Not even good enough for a dog. RIP OFFs is all I can say

That Amy is a rude, rude person. I made an emergeny appointment, When they called me out back I told them that my employer hadent sent me a card for my dental ins. So she called, but unfortunately they had closed by that time, And she was scoffing and sighing the whole time looking through her book, really making me feel like a pos. SO I rescheduled, When I got home that night, I decided to give my insurance a call and low and behold I got an operator! And all the necessary info.

So I call the next morning get my info and she was still being rude, had me on hold for minutes. Finally another girl picked up, I was so thankful.

So I showed up the next afternoon, and I had forgotten my debit card, I didn't realize it would be a problem to jst give them my numbers which I have memorized, I told them tht my gf could bring the card by around fiveish and that the card was in my name. Most of the girls in the office didn't see it as a problem, but this ### did. Then she tried gettin a little lippy with me say that they had squeezed me in and I had showed up five minutes late. I asked her what she was getting at, and she said they had an emergency patient after me... blah blah blah. This was uncalled for. I'm not sure why she is allowed to get away with this.

All I wanted to do was pay to get these teeth taken out, and this girl seems to have a personal vedetta against me. I got news for this slutty ###, she isn't a dentist! She isn't important. She seems to think she runs the show down there. It really isn't about the customers anymore, it doesn't matter that I was suffering. I may not have a lot of money, and regret wearing sweats there, cause obiously this [censored] thought I was going to rip them off. So sorry I don't fit the image of someone who is trust worthy, in your eyes. I don't want any freebies, I pay my way!

All the other ladies down there are sweethearts. I don't know how they can work with this selfcentered ###.

My mother just recently went to Aspen Dental for some tooth advice. Her teeth were hurting her so she decided to have them checked out. At Aspen, they told her the enamel from her teeth was almost completely gone and there was no fixing it, so they pulled out the majority of her teeth. During that procedure, they did not use enough Novocaine and she could feel every little cut and pull they were making. She told the "dentist" about how she could feel everything he was doing and he told her all she felt was pressure and that everyone says that to him. She was in total pain the entire time. She also bled for a looooong time. Also, immediately following the surgery, they placed her dentures in. They were SOOOO HUGE in comparison to her tiny mouth that she couldn't even talk... she had to slur her words and the saliva couldn't even stay in her mouth. She kept them in for one night and couldn't stand it anymore so she took them out in the morning. Her face was swollen quite a bit and she complained of pain for a few days. She went back for an appointment to have them fix the problem, and they made the dentures even larger! So she complained again and the "dentist" "TRIED" to fix them, which he failed because she put them in her mouth and said "they're still too big" and he got extremely cocky and said "well you can't know in 3 seconds." They would barely even fit in her mouth. They also keep charging her a nice handful of money every time she has to go back, but the only reason she's going back is to complain about their crappy service. I highly do NOT recommend this place to anyone. My mother is going through enough drama and it's ruining her life and her budget.

I took both of my sons into Aspen Dental both to get check ups. One boy the told that he had cavities and would have to be taken care of. The other boy they said he needed a cleaning and it would cost four times the usual amount.
This in itself seemed really fishy to me. I stopped going there and took them to another dentist. The boy with the cavities was told he didnt have any at all. The boy with the cleaning was done at a regular rate of standard cleaning. Please if you read this don't go to aspen dental.

I had went to the Aspen dental with a toothache. They had told me I have 3 cavities and need a crown on the 4th tooth. The quote was $1800.00 for all of the work. I had asked my childrens dentist
( general dentistry) and now my dentist to tell me what he thinks. I was actually just looking for a price. He had told me there is nothing wrong with my teeth, just irritated gums. He aslo told me the one cavitie I had filled with Aspen dental would need to be redone in 3-4 months when my gum and tooth feels better. He prescibed me motrin 800 3x aday. That is a big differnce. My bill from aspen was going to be $1800.00 and the other dentist is $3.15 for motrin. How can they get away with ripping people off. We are on one income and every little bit helps-- this is rediculous! Someone needs to stop them from ripping people off. FYI -- get a second opinion or don't go to aspen dental!

I am having a denture issue with the Concord Office. Of course I had to pay up front. They can not get the bottom partial to fit right after several “adjustments”, which means grinding off a little parts, they remade the lower partial which still does not fit and actually caused abrasions to the inside of my mouth. I have asked to see a different dentist but every time I go to the office I see the same guy who has not been able to get it right yet.

So here I am at a month later and my teeth still do not fit right. Monday I called the Patient Satisfaction line and spoke with Julie who told that Jen, the regional director, would get back to me with in 48 hours. 48 Hours just expired so I called back and spoke with Megan who gave me Julie’s extension (1279) I called back to Julie’s extension which was not answered nor was voice mail available after 15 rings. So I called back. This time Amber told me that the regional manager would get back to me sometime today (Wednesday) and that that was the procedure I had to follow.

When I informed Amber that that was not a satisfactory answer and I did not in fact have to follow the procedure I could instead file a complaint with the Better Business Bureau and the New Hampshire Board of Dental Examiners she seemed unconcerned and said “well that is your right”.

I looked Up Aspen Dentals record with the Better Business Bureau. They have a C- rating. That should tell you everything you need to know about Aspen Dentals supposed commitment to customer satisfaction.

In my personal opinion if you have a choice, use a different provider. If you have used Aspen Dental and are not happy file a complaint with the Better Business Bureau and the New Hampshire Board ff Dental Examiners the addresses are available on the web.

If my insurance had any other participating providers in the sate I would run away from this company. There commitment is apparently to something other than customer satisfaction.

Allie at Aspen Dental will probably post a comment that goes something like
"Aspen Dental is committed to providing all patients with exceptional service and care. We sincerely apologize if your visit to our office was anything less. We want to do everything we can to address your concerns." Don't be fooled I've been that route and you see where I am.

Of course in the off chance that someone actually dose try and resolve this I will post a follow up in the comments section. Stay tuned but don't hold your breath.

I went to Aspen dental for fitting of complete dentures. I was fitted with temps that cut my mouth up so much it took me 6 months to be able to wear them without using benzodent for the pain. I was told over and over that the finished product would make it worth while. I was then fitted for the permanents which I went for 2 fittings. The finished product was so horrifying I left in tears. I was told it would take a while to get used to them and I could come back for adjustments. I went back 8 times for the so called adjustmants and in the interem I had so many sores in my mouth it was a bloody mess. I actually got an infection during the so called adjustments.
The teeth were so big I finally told them enough. I want the right size teeth not the donkey teeth you have nade me. I was fitted again only for the tops which came out worse than the first ones. I am so upset, feeling like I did something wrong. I paid a lot of money, trusted the Dentists to help me and I now have teeth that sit in a cup under the sink.I dont want to go to Court but I am left without a choice.

June 23, 2009

There are so many complaints out here in regards to this company, Oh boy do I have one, my son had really bad teeth, and no insurance, my husband and I paid for what needed to be done, which was basically to pull out all of his teeth Except for 5 or so on the bottom Because Aspen said it would be better to keep these for an easier fit, well, soon after the temporary dentures were placed he got such an infection, not once but 3 times, he had to go to the ER and get IV's so he wouldn't die! He has Asbergers so this is why the ball was in our court.
Well these temporary dentures are just that, cheap and made of God knows what and he was supposed to get the permanent ones, we made an appointment and they said we still owed them money, now this is After we shelled out SEVEN THOUSAND dollars..Yes 7 Grand! So now he has no teeth, and we’re out that much money.. Why can't we all get together and file a class action suit against them, a lawyer Must be interested somewhere! Please

I went to Aspen Dental a few weeks ago for a "Free" cleaning. All of the sudden I needed 4 cavities filled, 2 root canals, and I was told I was using the wrong toothpaste and toothbrush. They wanted me to take a loan out for $4, 500.00 ?!?! What!

My appointment lasted over 2 hours due to everyone trying to sell me something! Tests, mouth guards, toothpaste, etc.

I knew my teeth were not that bad so I went to another dentist. I did have 1 cavity that's it! It cost me $70.00.

I will never go back to that horrible rip off Aspen Dental again! I have told everyone I know never to go there for any reason!

I went to Aspen last year because I had some teeth that had been crowned and had broken under the crown. Of course I had to have x-rays and cleaning before they would even look at me. They automatically gave me a electric toothbrush and floride mouthwash. I had told them that all I wanted was the teeth pulled. They automatically totaled everything - never gave me an itemized bill - and after my insurances portion told me that it would be over $3000 but signed me up immediately for carecredit which I am still paying off! But they promised that this would be everything. I have TMJ so had to see the oral surgeon and I needed to get the teeth done. I had told them that I didn't want a partial to replace the teeth but after I had signed up for the carecredit they told me that was included - my fault I didn't make them redo it! They told me they would call me with the oral surgeon appointment because they didn't have his schedule available. Carecredit was already taking their payment and I had to call 2x to finally get the appointment scheduled - took the time off work etc only to have them call that week and say they had to reschedule it later (went in August - took until January to get the teeth pulled). When I went back for my check up after the extraction I was told I was all done - I had to remind them that they needed to do the partial plate. At each of the appointments to get the partial etc I was told that I didn't need to see the finance person because I was all set with my carecredit. Suddenly I started getting statements from them but didn't pay much attention because I thought it was just the amount remaining on the carecredit - the office tells me I am all set. Now I have a collection agency call me telling me that I owe another $1154 !

So far in my quest for better oral health I have been to Aspen Dental in Augusta Maine three times now. Once for a check up, and twice for four fillings. I am going for my fifth this afternoon. So far they been great to deal with but recently my four fillings (two next to each other on top and two next to each other on bottom, same side) are beginning to hurt the bottom the most. Every once in awhile I can feel gritty-ness when I chew gum and believe that my fillings are coming undone. Arent these supposed to last forever? Also my top two fillings are good and dont hurt, but the dentist made a "bridge" between my teeth and cant floss in between my teeth. I have called and told them about this and will be seeing a dentist tonite when they do my fifth filling. I know I have bad teeth but a filling shouldnt hurt to long after procedure... just wanted to get everyones opinion on this especially before I go and get my four wisdom teeth out by them. Thanks everyone!

I can't understand with so many complaints this company is still in business. About 6 months ago I decide to change dentist because Aspen is closer in location. Went for the initial visit and they told me I needed 2 root canals and teeth pulled at the sum of $3000.00 dollars ! I have never had any trouble with my teeth. I decided to stay with the dentist I have and just make the longer drive. When I told him about this and showed him the estimate, he assured me that none of that work was needed. I also have a friend who did the same went for a consultation and was told similar but her estimate was $5000.00. ! Again absolutely nothing needed her teeeth are fine so, , , beware they are ripping off the public and I really want to know how they can do this legally?