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Ashley Furniture / damaged sofa!

1 1930 Mount Zion RdMorrow, GA, United States Review updated:
Contact information:
Phone: 770-692-4663

Sofa and love seat were delivered and placed in room immediately by delivery people, and everything looked fine. My wife while cleaning a vent noticed that there was damage on the back corner of the leather sofa. The damage could not be seen from the front or side. The delivery people had to see the torn area. Ashley would not have any responsibility for the damage and said it was not their problem. I had the 5 year protection plan but they said since it was a delivery problem it was not covered under that plan. Shop at a reputable furniture store like Haverty's to avoid this problem.

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  • Ta
      19th of Feb, 2008
    0 Votes

    The HomeStores and authorized dealers that sell Ashley Furniture are independently owned and operated. We request that you consider contacting the Ashley Furniture Consumer Affairs Department, so we can assist you and the store in reaching an acceptable resolution.

    Our contact information is as follows:

    Fax: 1-608-323-6139
    Phone: 1-800-477-2222, ext. 5013
    Mail: Ashley Furniture Industries, Inc.
    Attn: Consumer Affairs
    One Ashley Way
    Arcadia, WI 54612

    You may also consider visiting our website, Click on “Contact Us” at the bottom of the homepage.

    We are here to help!

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