Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Arbys / overcharged for food

PrincetonWV, United States Review updated:
3.9
I stopped by Arbys in Princeton where they where advertising 4 roastbeefs for $5. I ordered 5 sandwhiches. Thinking that the man behind the counter gave me my total as $6.89 I went on my way. Only to realize my check card was charged $16.79. I dont think that the 5th roastbeef would have been $10.
Ge
0

Comments

Sort by: UpDate | Rating
Lj
  15th of Jan, 2010
Agree Disagree 0 Votes
I stopped by arbys and went thru the drive-thru. Upon arriving at the menu board I did not see the $1 menu, for which I was sure that the jr. roast beef would be on.
However when I went to place the order for 2 jr roast beef and a small soft drink, I was given a total of $6.89. I couldn't believe the amt and ask the order taker to repeat the amt and when she gave the amt to me, i ask her if she had gotten my order wrong, and repeated it. I was told by her that it was correct and the amt. was also correct. So since their was several other restaurants nearby I cancelled the order and proceeded to them.
Several days later(3 days) I returned to the restaurant and ordered inside using coupsons. When I arrived I looked at the inside menu board to find the $1 menu, and their was the jr. roast beef.
At that time I also found out that the $1 menu was in effect the previous time I was there. Where this particular arbys got the total of $6.89 is beyond me, it should have been more like $3.80.
I recommend doing the math before you hand you money over and always make sure your order is correct. This is only one instance that I was overcharged for something along with being short and item also.
Ro
  5th of Mar, 2011
Agree Disagree 0 Votes
I hate being overcharged...even if it's only a tiny amount. It's not fair. It's MY money. My husband had some friends over helping him work on his truck. I was in charge of lunch. I went to Arby’s in Guthrie, Oklahoma. Iordered 10 Jr Cheddar Melts & 2 ½ gallons of sweet tea. When the man taking my order gave me my total, I couldn’t understand him but I knew the amount shouldn’t be more than $20. When I got to the window, the lady told me my total was $19.63. I thought that sounded high, but I gave her a $20 bill. I was given $.37 in change. Then she gave me my tea & food, and my receipt was attached to the bag. I pulled off because there were other cars behind me and I didn’t want to make them wait. Before I left the parking lot, I got the receipt off the bag & saw that my total was actually only $16.63. I figured they made an honest mistake so I pulled in the front of the store & went inside to get the rest of my change. I explained my situation to the manager & she left with my receipt. She was gone for quite a while & I saw her in the back counting down the drawer. Finally she came back & told me that the drawer was only off by $.03 so she would not give me my change back. She talked to me like I was lying, like she believed that I was trying to scam Arby’s out of $3.00. That is ridiculous, and I will not be returning. I have talked to my friends & family already & told them of my experience. Some of them have told me that they will also not be returning. I wouldn’t have even been this angry, except the manager spoke to me like I was a liar or a thief. I’m not saying the woman overcharged me on purpose, but perhaps she charged me for someone else’s order. Or maybe she stuck the extra $3 in her pocket. $3 from every few customers would add up to quite nice sum at the end of the night. I am very upset. I go to Arby’s at least once a week and usually twice or three times a week. Usually our orders are a lot bigger than $20 because when we have people over, everyone likes Arby’s, it’s close to our house, it’s fast, it tastes good (usually), and it’s a pretty good deal, until you get overcharged.

Post your comment

Submit
Arby's Restaurant Group Logo Arby's Restaurant Group
Customer Service
Overall Satisfaction Rating

181 Reviews
1155 Perimeter Center West
Atlanta
GA
United States - 30338
+1 800 599 2729
View Full Information
     

Reply to

close
Send