Menu
Arby's Customer Service Phone, Email, Contacts

Arby's
reviews & complaints

arbys.com
arbys.com

Learn how the rating is calculated

1.6 407 Reviews

Arby's Complaints Summary

67 Resolved
340 Unresolved
Our verdict: With Arby's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Arby's has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Arby's. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Arby's reviews & complaints 407

Sort by:

Newest Arby's reviews & complaints

ComplaintsBoard
M
4:04 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Arby's mold on food

I ordered a Roast Beef with cheddar From the Little Rock off Shackelford location and found the roast beef to be molded and discolored in many areas of the sandwich. After taking three or four bites i noticed a blueish purple color on the edge of the meat, I took the top bun off to see several places on the meat were molded and discolored. Im am very dissappointed in this because Arbys has served hundreds of people this same food, and as trusted restraunt the food served should be checked and double checked. My husband is going to contact a Food PoisonClinic and have the meat tested and analized, I hope that no one has become ill due the the neglagence on the staffs part.

Read full review of Arby's and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
arby's SUCKS
, US
Aug 18, 2009 2:21 pm EDT

ARBYS SUCKS!

ComplaintsBoard
T
10:42 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Arby's survey

On the back of the receipts from Arbys has visit survey website within 2 days and receive free sandwich. Have tried several times with different receipts. Says to put in unit # from receipt but it is never listed on the receipts.

Read full review of Arby's
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
7:17 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Arby's nasty food

I went to arbys to get dinner for my family. So i get home and after spending about 30.00$ . We opened out food and the meat wasnt even warm it was COLD! like it was sitting in the freezer or something it was so disusting! And my fries were even cold! and also burnt to a crisp. Oh and the chedder and beef sandwich which is supost to have bacon on it, looked like a peice the size on a dime! what a rip off arbys is...That is the last time i go and waist my money!

Read full review of Arby's and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
Shaggy
, US
Jun 03, 2009 3:25 pm EDT

My recent visit to Arby's was not a good one. It's bad enough when a ham and swiss ends up being a beef and cheddar. The sandwich that was correct, a medium size roast beef, was nasty in so many ways. Soggy bun, dark meat (some parts to the point of being black) and crunchy. Yummm.

Now will someone tell me where I can get my free sandwich...uh no.

ComplaintsBoard
P
6:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Arby's rude employee

I dropped my daughter off at Calvert Orthodontics to get a follow-up. In the mean time I run to Arby's to get my 2 other girls some curly fries that they like! It took like 3 minutes before someone even waited on us and then when the girl gets on the speaker she said it 2 times about my order and I said the same thing back and the she said she couldn't hear me. I then reached over to turn off my truck as soon as it shut off we (Me and my 6 year old daughter) heard her call me a ###. I then spoke up and ask her about it. She didn't say nothing back when I said that so I went to the window and demanded to see her straight up if not I wanted to talk to a manager. Some guy came to the window and I told him what happened. He told me to hold on he went back in the room for a few minutes and then came out. He said oh it's 4 she clocked out cause she gets off at 4! No-way like she is gonna stand there and call me a ### and then run. I told him I wanted to talk to another manager cause he was like he didn't know what to do. I told him I will be back tomorrow to see the girl and to talk to another manger about the problem. I was really dissappointed in the way they handled this. I then still couldn't get over how they handled it so I called the place. She said that she just got back from the bank and didn't know anything about it. I told her what had happened and she had the nerve to say well I know the girl and I know she wouldn't say that to anyone. My 6 year old heard it. We go on and on and she had the nerve to say maybe I am theone who is being rude and hung up the phone.

If she didn't do anything wrong why didn't she show her face or say anything to me and to take care of it. Needless to say I will not be going back to the Arbys Fastfood in Prince Frederick Md again. How could they employ someone and they call their customer ###? And then for my daughter to hear that. She needs to apologize for what she said to me if not to me to my daughter. I will be calling the store in the morning to see if I can get through to another manager and then I'll go from there.

Thanks for listening this kind of stuff shouldn't be going on.

Read full review of Arby's
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
9:01 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Arby's rude personell

I thought I was in the twilight zone! Entered store at 6:02 pm sun 4-19-04 and loud arabic sounding music was playing over the restaurant sound system, it was extremely strange and irritating. I asked the young man at the register what it was... Right then it started sounding like weird gypsy - mexican music. I asked if it could be turned down and why it was playing in the first place. He didn't answer. My wife and I sat down to eat and, jeez it was even louder. I asked another employee what happened... Apparently
The manager dottie had turned it up and announced that she didn't care what the customers thought. Now I like to hear ethnic music when i'm
In a mexican or whatever restaurant where i've gone for the atmosphere but this stuff wasn't even music. It sounded like tribe laeders yelling 'awrence 'awrence were going to ride their camels out of the kitchen at any moment while waving deadly out of tune banjos like swords.
As we left I spotted a large short angry looking women named dottie by the fries and asked what that strange music playing so loud was and why. She said rudely said greek! And then ignored me completely.

Well I like greek music and i've been to a wonderful greek wedding but this garbage sounded like nothing i'd ever heard before. I'd
Tell you what i'd say the same thing if they were playing slim whitman loudly in a greek restaurant. I'll be calling the district manager first thing monday morning on this crackpot.

Read full review of Arby's
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
10:06 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Arby's extremly poor service

I submitted the same complaint on Arby's website four days ago, it said to be forwarded to the correct department, but no one bother to respond to me. So here I am.

On March 27th, I visited Arby's at N Oak Trafficway Gladstone MO. It was my first time to Arby's and definitely the last time. I ordered a bacon cheddar and a small drink, and my husband ordered a roast beef with a girl. About 1 minute later, she called us that food's ready. There were two burgers, but no drink. So I asked her for the small drink that I purchased, instead of giving me a container, she went inside the pantry and handed me a cup fully filled. To my surprise, it was filled with water.

While the girl was busy serving others, I told my husband that we should probably fill some lemonade by ourselves. So my husband went to the machine and started to fill using the same cup she gave us. Things began. The girl suddenly shouted at my husband in front of a couple of people, " If you want the drink, you gotta pay it here!" (Note that we ordered with her only 5 minutes ago).

You probably could imagine how embarrassed we were with all the people looking at us. I immediately told her that I paid for the drink and showed her the receipt. She then said I thought I gave you the cup and gave me another container that's supposed to be used for a small drink. No apology, no explanation at all.

As for the quality of the food, the bacon cheddar I ordered was cold. The bread was just cold, and apparently never roasted before serving. The lemonade (I would rather call it plain water), has too much water in it and it tastes like water. For a small drink of $1.71, it is definitely not worth it.

Read full review of Arby's and 12 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
12 comments
Add a comment
R
R
raceman36
Arden, US
Mar 23, 2010 6:30 pm EDT

Went in drive through, waited 10mins at the window .I had ordered a large popcorn chicken a beef and chedder and a french dip.I was charged over $6 for 7 tiny bits of chicken, didn't get the soup for the french dip, and i have no idea what the heck i got, but it wasn't even close to a beef and chedder. I'm so tiered of arby's turning in to what was a great chain of fast food joints, which now is a big giant crap hole that i will never eat there again! Fed up!

S
S
sunflower4511
, US
Oct 03, 2010 7:36 pm EDT

I placed my order at the drive thur, and was told it would be $ 7.08. I then got to the window to pay for my meal, and the young man asked for $ 9.80. I asked him why, and he mumbled something about forgeting to add something. I kept looking at him, and he looked like he just got caught with his hand in the cookie jar. I drove away and looked for my receipt, that I didn't get !
Our friends at Burger King make sure you get your receipt, or your meal is free !

S
S
Spitias
, US
Jun 29, 2010 12:45 pm EDT

I went to Arbys during my lunch break one day ordered a cheddar beef w/curley fries. When i tried to eat the fries they were parially cooked greasy and soggy. I went back to Arbys to talk to a manager they acted like they didnt care they left me standing for 20 mins then i requested to talk to the manager again they replaced the fries by throwing them to me I asked them they should replace the whole meal since they caused a great inconvience they said it wasn't their policy they were very rude and inconsiderate. I now refuse to eat at that Arbys.

G
G
Ginger Tranter
East Bend, US
Mar 10, 2009 12:14 pm EDT

I ordered a junior roast beef, small curly fry, and a medium chocolate malt shake on Tuesday March 10, 2017. I did not receive the chocolate shake, although I paid for it. I also, found a hair in my curly fries.

S
S
sassy692
, US
Feb 20, 2010 5:39 pm EST

I just wanted to let you know that my roommate and I went to Arby's the other night and I tried to use a receipt for a free sandwich and was going to pay for the other two. As soon as one of the managers walked up he had like a sour look on his face like he didn't even want to take my order. And then he proceeded to tell me that soon we won't even be able to take those receipts. Why can't we use the receipts if you resteraunt gives them out? Sounds kind of stupid to me! And I can also tell you that one of the crew members that works there the guy's name is Jade and he glares at practically everbody. I think you need a completely different crew working there everyone is rude. I used to like going there but now I won't! Whenever I have money to spend I won't go there I will just go somewhere else. Maybe Arby's should look into finding some different workers!

M
M
Mashkov
, US
Apr 19, 2010 8:24 am EDT

The drive thru was horrible I am surprised I didnt blow a tire. I waited 15 minutes and there was only one other person on the whole parking lot and the drive thru where they hand over the food was absolutely filthy! I will never go back and I didnt pick up the food because I was sick at the end of that ordeal! Also the girl that waited on me was more than rude. That is in nacogdoches texas on university dr.

T
T
Thomas A Cardwell
New albany, US
Jan 21, 2009 4:37 pm EST

Jan 21, 2017
I was down town today taking care of some business. It's hard to find a good parking place so insted of driving, I walked 2 block's to Arby's for lunch. The temp 18-f. When I arived I was told that thay were out of roastbeef, Arby, s is a roastbeef restaurant isn't it? This was at 1 o'clock in the afternoon.

L
L
Lori
,
Nov 18, 2008 1:58 pm EST

I ordered a french dip combo upped to a large size. My daughter had a dr's appointment and we had to be there in twenty five minutes. I was asked to pull up and they would bring my order out. I waited about 10 min. and they brought it to me. The sandwich was burnt on top of the bun when I opened it, and black crumbs from the burning fell out into my lap. The entire sandwich smelled scorched! I didn't have time to go back through the drive thru again or even run in since it was now all I could do to get my daughter to her appt on time. We didn't get to eat lunch and she was so cranky. I am diabetic and had to go without eating my lunch meal. I paid alot for that food and it was horrible!
Lori

D
D
DO NOT WISH TO GIVE
,
Nov 13, 2008 3:09 pm EST

I ordered a regular roastbeef sandwich in the drive-
thru on 11-13-08. When I got to window to pay the
girl asked if I wanted sauce, I said yes, horsey. She did not put it in the bag. I called to let the manager know that it was not there and was not a huge deal but that I did have to eat it with nothing on it. He did not respond at all for a moment or two and then ffinally grunted the word "sorry". I asked if that was all he had to say and he responded "yah". I asked what his name was, he said John Hayes. I asked if he was a manager he said yes he was one of them and then said "what did ya get a cheddar roastbeef ?" I said no and that I would follow up on this myself. He was not only unprofessional but was absolutely of no help whatsoever and had not the slightest interest in my complaint until I asked for his name and position. Although this was not a huge deal as I had already stated to him, it has now
been blown out of proportion simply because of his
inability to deal effectively with a minor complaint.

M
M
mykillsix
, US
Sep 19, 2010 8:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

It's funny, people always say "Hey because of the inconvenience, you should give me a whole meal!".
Think about what you're asking.
You got soggy fries, and you're upset about it, that is very understandable.
Furthermore, you took the initiative to return to the Arby's you got soggy fries from, and ordered more fries, then a whole meal, because it was your decision to drive back up there and ### about it?
I understand free fries, which you recieved, but a whole meal? You already ate!
Come on!

ComplaintsBoard
T
7:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Arby's crappy food and filthy restaurant

We have never been served our food this cold before...the edges of the baked potaoes were burnt, but the potatoes themselves, were very cold still all through the middle. There was very little roast beef on the sandwiches, and with no toppings added at all, they were extremely plain and dry to eat. The french fries were over cooked, and cold as well. I understand that this restaurant wasn't busy at all, and had alot of staff on hand, and doesn't want to waste what they precooked in advance, but to serve us their cold food, is completly unacceptable!
I was so discussed with the dirty tables and floors, that I took it upon myself to clean some of the surrounding tables...there was at least 4 people working, and only 1 couple in the restaurant at this time...there was NO excuse for the dirty restaurant...this was at 4:16pm before the dinner rush, on Sunday March the 29th. Please pass this information on ...this is the second bad experience that we have had at this restaurant in the past 6 months.

Read full review of Arby's
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
U
2:20 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Arby's bad service & rude employees

Slow service, night shift employee's were too busy on their cell phones to take my order. When they finally waited on me, they were rude and they rushed me. My food was cold, and I took order to go because the lobby was very dirty, so was the restroom. The person that took my order name was Donnie. I have noticed that he works the evening shift quite often and this wasn't the first time that I have had a problem at this store with this employee. Maybe I should tru a different location, or perhaps you should hire more curtious and clean people.

Read full review of Arby's and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
Aimee BArtholomew
Layton, US
Jun 11, 2009 1:25 am EDT

my name is Aimee Bartholomew and i went yo the Arbys on Gorden Av. and Fort Lane Av. in Layton Utah last night after i got off of work. Please note that i did'nt ask the ladys name that was working the drive through windo, but i was there at around 10:00pm. Mind you that this was Wednesday June 10th. The promotion on this date was the free roast chicken club with any soft drink purchase. When i went to place my order i was told that they were out of roast chicken and the promotion was over. I then didnt place an order and pulled forword so the car behind me could place there order. my window was down and i heard everything that was being said between the custmer and the employee. He ordered the same prmo that i wanted and she let him order the promo. I feel i was unfairley treated and would like to know what is going to happen because of this. My phone number is [protected], and my E-mail is AIMJO@q.com. Thank you for taking time to read my complant, and feel free to contact me anytime.

ComplaintsBoard
R
12:52 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Arby's poor food quality and service

I waited in a abry's drive-thru 20mins, with only one car aheaded of me. I ordered a toasted italian sub. First of all, I paid over $4 for this and it wasn't toasted, there was more bread and grease then anything. It didn't have the right sauce, lettuce, and did you forget the peppers again? This used to be my favorite sandwich. It sad when the customer knows how to make the sandwich better then the employees. And to top all this off this sandwich has almost 900 calories. So you can say i'll never be wasting my money, time, and gas at this place ever again.

Read full review of Arby's and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
A
A
arby's lover
kljdalk;j, US
Nov 19, 2010 3:35 pm EST

i on the other hand had a great experience. Arby's just got a security system installed so dont try anything ...and i love the foood, roAst beef and choc. turn over its so few calories and so delicious! RECOMMENDED

A
A
arby's lover
kljdalk;j, US
Nov 19, 2010 3:34 pm EST

Cruz stop being a fatass and an impatient mofo..just suck it up and wait..its okay

A
A
arby's lover
kljdalk;j, US
Nov 19, 2010 3:33 pm EST

u suck ballz hehe

ComplaintsBoard
J
9:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Arby's - food poisoning

On Monday, 23 March 2009, at approximate 6:00 p.m., I stopped at the local Arby's restaurant to pick up something for dinner for my husband and myself. I purchased 3 Super Arby Roast Beef Sandwiches and 2 regular fries. Within six hours of consumption, my husband began with extreme symptons of food poisoning. Within six more hours I also suffered from food...

Read full review of Arby's and 7 comments
ComplaintsBoard
A
10:07 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Arby's hiring illegal immigrants

I am an American Citizen n I am appalled at Arbys promoting hiring Illegal Immigrants. I know this to be true because 4-5 yrs ago, I worked with a Mexican women named Maria Hernandez at Hardees, Maria left Hardees to work at Arbys. From time to time thru out the years I would go to Arbys and see Maria working there. Late Last year 2008 Maria Hernandez went on vacation to Mexico and when she returned, she returned as Olga Bautista. I was shocked when last week I went into the Arbys located at 508 17 Business, Surfside Beach, South Carolina and Maria was still employed there ! Everyone that was working there was still calling her Maria but she was now wearing a name tag with Olga. In these hardtimes I have known American Citizens that have gone into that same Arbys for employment but were turned down ! Can anyone answer me how an American Company as big as Arbys can allow this situation to continue?

Read full review of Arby's and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
I
I
Interested in Illegals
Sarasota, US
Mar 09, 2010 4:14 pm EST

If you know a company that is employing illegal immigrants you should contact your local Immigration and Customs Enforcement (ICE) and report the company.

F
F
federico contreras
Seattle, US
Jan 13, 2010 4:03 pm EST

en seattle wa hai un Arbys restaurat por la calle michigan donde una empleada de nombre selene rodriguez fonseca la cual comete muchas injusticias con sus demas companeros de trabajo por ella an corrido muchos empleados un empleado no se puede quejar de algun maltrato que selene les haga con el gerente de nombre chris por la razon de que ellos dos mantienen relaxiones sexuales si algun empleado se queja con el el reaciona quitandote horas de trabajo ho simplemente te da un dia de trabajo ala semana ha mi pensar son unos puercos ya que cada uno tiene su pareja y mientras esten selene rodriguez fonseca ho chris trabajando en el mismo restaurante los dos juntos las injusticias con los empleados van ha seguir pasando por favor si el dueno del Arbys de seattle wa ve este anuncio haga algo al respeto con estos dos empleados para que no cometan mas injusticias ha y algo mas el manager chris le grita a sus empleados de lante de los clientes ustedes creen que eso sea justo para los empleados que los humillen de esa manera si quieren apoyar alos empleados este es el numero del Arbys [protected] por favor pregunten por ron es el otro supervisor de chris a ustedes sus clientes si los va a escuchar muchas gracias

ComplaintsBoard
T
5:49 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Arby's raw chicken

This is a chicken sandwich in which my young daughter started eating before finally asking me if there was something wrong with it. The kids working were less than helpful and kept telling me they were not the ones that cooked it and had no sympathy to just how sick my child could become because someone did not see fit to actually COOK the chicken before serving it.

Read full review of Arby's and 2 comments
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
C
C
Colorado
littleton, US
Mar 15, 2009 1:41 am EDT

Hello,

Earlier this evening my girlfriend was served a chicken sandwich that was just as raw as the picture you provided; however, the manager on staff was very understanding and felt very sorry for what her employees served. This does not excuse the matter, and I will be contacting the local media regarding my experience. This is not safe, and unexceptible. How in the world can you serve something like this?

The good news is that after re-visiting the store I was able to receive a letter signed by the manager stating Arby's would be fully responsible for any medical bills that would come of the matter. I swear, if something happens to my girlfriend there will be lawyers involved.

H
H
Howman
Buford, US
Mar 01, 2009 6:10 pm EST

I sincerely hope your daughter does not get sick from this.

If the kid manager did not understand the gravity of the situation, that person has no business managing. I am sure corporate what be very interested in this situation. If not, I would take this (literally, if you still have the sandwich) to the local media. If they don't take the public's health seriously, then local pressure may change their mind.

ComplaintsBoard
I
4:07 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Arby's the manager there

I walked in to Arbys today on 19 mile and Schoenherr rd. and I was there with my kids to dine in and get a bite to eat. Well as soon as I got there The Manager George was yelling and harassing one of his lady employees which I thought was not right. He started to make my food after he took my order. I saw that he touched his hair and clothing then made my food with no gloves on. I was so disgusted. Then when I thought it couldnt get any worse my two daughters and I went into the lobby to eat, I started to hear that same loud mouth man scream at his employees again when he was perfectly not doing anything when they were in the back working I just dont understand the bullying going on in that store but its not right. He also started swearing about a guy named John and my kids heard it! I will never go there again and Ii would never suggest anyone else go there.

Read full review of Arby's and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
T
T
ticked off customer
Lubbock, US
Feb 26, 2010 7:22 pm EST

complaint from Lubbock Texas your store on 82nd quaker looks like the manager and managers in training are on drugs and were very rude to my family and her employees yelling and screaming at employees in vront of my children is unacceptable.What kind of people do yall have working for this corporation

R
R
ramm777stein
Sterling Heights, US
Mar 21, 2009 4:45 pm EDT

you should have emailed corporate about this!

ComplaintsBoard
H
9:49 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Arby's food

Every time I go to this restaurant, I leave disappointed. Their 'meals' are 99% bread with very little vegetables or meat. It ordered a sandwich, not two slices of toast. Half the time I get home and unwrap this pathetic excuse for a meal I am tempted to just stuff it with some of my own store-bought lunch meats.

When driving on a four hour road trip, and this measly faire is all one has, yes, this can really piss a person off. Stop skimping on your food and give the customer what they have ordered.

I do however strongly suggest going to the Schlotzsky's deli, similar to Arbys, accept their food has flavor. What a surprising concept, they actually give you the meal you pay for, and is not that much more then going to Arbys...they sell wonderful soups and salads as well. Even pizza and wraps. Most of their food cost's less then Arbys even if you have an Arby's coupon Schlotzsky's deli is still less, with twice the amount of fillings and flavor.

Arby's is a cheap old ###.

Read full review of Arby's
Update by Helen Jones
Mar 16, 2009 12:32 pm EDT

Oh please, I wouldn't work at EITHER restaurant, are you working for Arbys trying to downplay Schlotzkys? No your not; but there's an example of how stupid you sound.

Arby's food tastes like crud.
You know it does.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
8:18 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Arby's false advertisment

I want what it looks like on the poster.. I am tired of being screwed,. , they make the food look so good, and when you order it it looks and taste like ###... And I am sick of it... I want truth in advertisment... Now.. Something must be done... Before we go crazy, , and take the law in our own hands... And put meat and cheeze on our sandwish, , and I say wish.. I wish that you would of done it in the first place.. And this all could of been avoided..

Read full review of Arby's and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
O
O
ohmy gosh
loredo, US
Dec 11, 2010 4:39 am EST

quit exxagerating you idiot!Its advertisement [censored]!if u dont like it go somewhere else!

R
R
Remote Control
Milwaukee, US
Apr 06, 2010 7:23 pm EDT

If you ask me to take a survey, fine, don't send me to an ad service who wants my opinion on things I don't care about. They'll probably sell my E address and I'll have my mailbox filled with more junk.
Thanks.

ComplaintsBoard
M
12:13 pm EST

Arby's free reg rb

Received receipt for my purchase. Free RB or Beef N' Cheddar. Went to www.arbys.com/survey and did not get the page to submit. Can you please let me know why?
Thanks.

Mike

Read full review of Arby's and 13 comments
Hide full review
13 comments
Add a comment
P
P
Poopie
Grand Rapids, US
Dec 23, 2009 9:40 am EST

I was able to navigate the website just fine. My friend, however, tried to do the survey on my computer just after I finished mine and couldn't. They only allow one customer survey per month - must be they recognize my cookies or something and automatically cancels out the survey. Jerks! She'll have to call the number for her survey or use someone else's computer.

T
T
tealoverdebbie
Oshkosh, US
Dec 08, 2009 1:57 pm EST

I was unable to access the website to get my free roast beef sandwich. I hope that Arbys gets there website fixed soon so people can get what Arbys has to offer. Good luck!

S
S
Shirley Harding
Pioneer, US
Nov 22, 2009 8:09 am EST

I was unable to get into the survey, why is that? Has this site been closed down? Thank you for your time. Lou

M
M
Meldmckay
Corning, US
Nov 21, 2009 11:54 am EST

I had no plablems with the survey site at all, only took 1 minute of my time for a free roast beef, It was worh it.

J
J
jtman
, US
Oct 28, 2009 9:12 am EDT

google it

C
C
chvytrkgrl
morgaonton, US
Oct 21, 2009 7:46 pm EDT

don't know why arby's wants to offer something free when they know that you can't access it, sounds about right thou, as high priced as they are you should get something free every now and then. WHAT A RIP OFF!

B
B
Betsy Smith
Marston, US
Oct 18, 2009 4:21 pm EDT

a free sandwich is not worth the 'run around' on this website. Its apparent that they have ways of knowing you are accessing, and it provides the numbers but eliminates the need to provide a free sandwich. Won't keep receipt to go through this chaos again.
Goodbye to Arby's.

J
J
jim kelley
magna, US
Aug 12, 2009 10:27 pm EDT

last time I tried to use your susrvey, even I could get my free sandwich. Today even my computer savy son coould not figure it out. your new survey page sucks.

S
S
SuperVepr
Redneckville, US
Jun 19, 2009 11:05 am EDT

Don't forget to ring the bell and smile with abandon.

D
D
doodado
Graham, US
Jun 19, 2009 10:58 am EDT

no access to the survey site, kinda goes in circles

ComplaintsBoard
R
7:05 am EST

Arby's use of cell phones while prepareing sandwich

I went in the Arbys at Gadsen Al. on 11-20-08 and ordered.After we got our cup we fixed our drinks, while standing there waiting for our order I noticed that lasy making our sandwiches had her cell phone in her left hand talking on it.She had her plastic gloves on but when she needed her left hand she would just hold the phone between her shoulder and cheek, she stayed on the phone the whole time she made our sandwich and was still on it after we sit down.She wasnt the only one, they where 3 employees behind the counter talking on cell phones while they where working on orders, probably be my last time in there.

Read full review of Arby's
Hide full review
ComplaintsBoard
H
11:58 am EST

Arby's bad service

they served me cold coffee that had been sitting there all day
it waws full of coffee grounds and they even charged me for it.
it was bad enough that it was no good but to even serve it made it worse
i also ordered the 5 for 5 and that was poorly put together. me and my friend have always stopped at arbys on our travels and this is the first time we have ever had any problems. we just wantede you to know our feelings towards your store.

THANK YOU VERY MUCH HAROLD THOMAS SMITH 518 3RD AVE SOUTH SAINT PETERSBURG, FLORIDA 33701

Read full review of Arby's and 5 comments
Hide full review
5 comments
Add a comment
L
L
LISA
Meriden, US
Dec 05, 2008 3:17 pm EST

WENT TO ARBYS TO EAT Order aruben sandwich.SEEN THAT THE BREAD WAS NOT TOASTED.ASKED NICE LY TO HAVE IT TOASTED THEY LOOKEDAT US WITH A DIRTY LOOK.FINALLY A MANGER CAME OVER TOOK THE SANDWICH AND THREW IT OUT.MY MOTHER ASK THEM WHY THEY COULDNT GIVE HER NEW BREAD IN STEAD OF WASTEING FOOD.HE WAS VERY RUDE !ASK HIM FOR A REFUND.HE DID THAT .BUT WILLNOT RTURN TOO ARBY AGAIN EVEN AFTER GIONG THERE FOR OVER25 YEARS .VERY UPSET! THE MANGER SHOULD BE FIRED FOR TREATING PEOPLE THIS WAY!

G
G
gbob22222
radcilff, US
Mar 20, 2010 9:07 pm EDT

i have been to the arbys in radcilff ky store 1003 a few times and all my visits have been at night there is always 3 people working the manger and 2 other employees and everytime i go i get wonderful service from the young lady who is always working her butt off to run the drive thur and front counter and the young men who are always in the back workin hard to get all the sandwitches made but then there is always that one manger that is outside on the phone or hanging with his friends i have seen both happen when i have been there i just dont understand why he is a manger if he is not helping his crew or anything i personally dont think that he is a very good manger i love he food at arbys and i will always come back it just makes me mad that the 2 people CREW MEMBERS are running the store and doing a pretty good job at it

D
D
dianal
Brookville, US
Aug 16, 2010 10:10 am EDT

Stopped at our local Arby's over the weekend for dinner. Paid an outrageous price for 6 sandwiches, 3 of which were from the dollar menu. Cold roast beef, unmelted cheese, curly fries cold and not even full container, milk shake was like drinking chocolate milk. I will never go back to Arby's.NEVER!

bROOKVILLE, pA.

M
M
MARY PILE
2157 POPLAR FLAT RD, US
Jun 27, 2010 2:49 pm EDT

I WENT TO ARBYS [protected] YOU NEED A MANAGER B/C HE IS JUST RUDE. I WAS TOLD THAT IF I HAVE A PROBLEM THERE IS A TELEPHONE# OUTSIDE THE FRONT DOOR. YOUR SERVICE THIS TERRIBLE. I USE TO EAT THERE WITHMY IN-LAWS AT DINNER BUT I WOULD NOT TAKE THEM THERE. PLS CHECK B/C HE WAS RUDE AND THAT NICE. THANK YOU

L
L
lou
Greenville, US
Dec 15, 2008 3:48 pm EST

I eat at the Arbys here in Greenville quite often. I have four times ordered a Rueben with extra saurkraut. When I got my sandwich it had no saurkraut at all three times. I today went to the Lowel Arby's and ate inside and ordered a rueben with extra saurkraut I again had none on the sandwich. I know this sounds minor to you but when I am looking forward to this sandwich, which is good by the way, and I am going down the road and it isn't what I ordered it is frustrating. Just had enough with it happening the forth time today. Thanks for listening.

ComplaintsBoard
G
6:19 am EST

Arby's overcharged for food

I stopped by Arbys in Princeton where they where advertising 4 roastbeefs for $5. I ordered 5 sandwhiches. Thinking that the man behind the counter gave me my total as $6.89 I went on my way. Only to realize my check card was charged $16.79. I dont think that the 5th roastbeef would have been $10.

Read full review of Arby's and 2 comments
Hide full review
2 comments
Add a comment
R
R
Robinson
Guthrie, US
Mar 05, 2011 7:08 pm EST

I hate being overcharged...even if it's only a tiny amount. It's not fair. It's MY money. My husband had some friends over helping him work on his truck. I was in charge of lunch. I went to Arby’s in Guthrie, Oklahoma. Iordered 10 Jr Cheddar Melts & 2 ½ gallons of sweet tea. When the man taking my order gave me my total, I couldn’t understand him but I knew the amount shouldn’t be more than $20. When I got to the window, the lady told me my total was $19.63. I thought that sounded high, but I gave her a $20 bill. I was given $.37 in change. Then she gave me my tea & food, and my receipt was attached to the bag. I pulled off because there were other cars behind me and I didn’t want to make them wait. Before I left the parking lot, I got the receipt off the bag & saw that my total was actually only $16.63. I figured they made an honest mistake so I pulled in the front of the store & went inside to get the rest of my change. I explained my situation to the manager & she left with my receipt. She was gone for quite a while & I saw her in the back counting down the drawer. Finally she came back & told me that the drawer was only off by $.03 so she would not give me my change back. She talked to me like I was lying, like she believed that I was trying to scam Arby’s out of $3.00. That is ridiculous, and I will not be returning. I have talked to my friends & family already & told them of my experience. Some of them have told me that they will also not be returning. I wouldn’t have even been this angry, except the manager spoke to me like I was a liar or a thief. I’m not saying the woman overcharged me on purpose, but perhaps she charged me for someone else’s order. Or maybe she stuck the extra $3 in her pocket. $3 from every few customers would add up to quite nice sum at the end of the night. I am very upset. I go to Arby’s at least once a week and usually twice or three times a week. Usually our orders are a lot bigger than $20 because when we have people over, everyone likes Arby’s, it’s close to our house, it’s fast, it tastes good (usually), and it’s a pretty good deal, until you get overcharged.

L
L
ljjh
Clarksville, US
Jan 15, 2010 4:01 pm EST

I stopped by arbys and went thru the drive-thru. Upon arriving at the menu board I did not see the $1 menu, for which I was sure that the jr. roast beef would be on.
However when I went to place the order for 2 jr roast beef and a small soft drink, I was given a total of $6.89. I couldn't believe the amt and ask the order taker to repeat the amt and when she gave the amt to me, i ask her if she had gotten my order wrong, and repeated it. I was told by her that it was correct and the amt. was also correct. So since their was several other restaurants nearby I cancelled the order and proceeded to them.
Several days later(3 days) I returned to the restaurant and ordered inside using coupsons. When I arrived I looked at the inside menu board to find the $1 menu, and their was the jr. roast beef.
At that time I also found out that the $1 menu was in effect the previous time I was there. Where this particular arbys got the total of $6.89 is beyond me, it should have been more like $3.80.
I recommend doing the math before you hand you money over and always make sure your order is correct. This is only one instance that I was overcharged for something along with being short and item also.

ComplaintsBoard
R
1:29 pm EDT

Arby's where's the beef/chicken?

Ticket # 206 Store 1229 10/27/2008

On this date I ordered 2 Chk Doublers, 2 RB Doublers and 1 Sm curly fries. I had no idea that these sandwiches were to be your answer to White Castle. $6.67 for white bread with just a tad of meat! I suggest you eliminate this product pronto and go back to your products that don't insult the customer. Every time we go this route, there is less reason to patronize Arby's. The competition is gaining ground. I don't buy your salads anymore because, given their price, I can get better deals elsewhere. Let your accounting staff feed on these items!

Read full review of Arby's and 2 comments
Hide full review
2 comments
Add a comment
J
J
Jon
,
Nov 11, 2008 5:29 pm EST

I don't know how much meat is "supposed" to go on a Roast Beef Doubler, but I am fairly certain that there's more of it on a regular roast beef sandwich.

Disgusting bread, not enough meat, and the picture on the sign showed cheese. There was none.

Not my first problem with Arby's.

J
J
j
,
Nov 02, 2008 9:16 pm EST

Totally agree... those "sandwiches" are really lacking. Nothing like the picture. Not to mention the bun was dried out, and you could barely taste the meat. Never buy those, unless you're in the mood for a light snack of bread.

Arby's In-depth Review

Overall Rating: Arby's is a fantastic fast food restaurant that consistently delivers delicious food and excellent service. With a wide variety of menu options, reasonable prices, and a commitment to customer satisfaction, Arby's is a top choice for a quick and satisfying meal.

Menu Variety and Quality: Arby's menu offers a diverse range of options, from classic roast beef sandwiches to innovative limited-time offerings. The quality of the ingredients is evident in every bite, with fresh and flavorful meats, cheeses, and toppings. Vegetarian and gluten-free options are also available, ensuring there is something for everyone.

Pricing and Value for Money: Arby's provides great value for money, with affordable prices for the quality and portion sizes offered. The menu offers a range of options to suit different budgets, and combo meals provide additional savings. The generous portion sizes ensure that customers leave satisfied without breaking the bank.

Customer Service: Arby's prides itself on providing exceptional customer service. The staff is friendly, attentive, and always willing to go the extra mile to ensure a positive dining experience. Whether it's taking special orders or addressing any concerns, the customer service at Arby's is consistently outstanding.

Cleanliness and Ambiance: Arby's maintains a clean and inviting atmosphere in all of its locations. The dining areas are well-maintained, and the staff takes pride in keeping the restaurant tidy. The ambiance is comfortable and welcoming, making it a pleasant place to enjoy a meal.

Speed of Service: Arby's is known for its quick service, ensuring that customers get their food promptly. The efficient ordering process and well-trained staff contribute to minimal wait times, making it an excellent choice for those in a hurry.

Online Ordering and Delivery Options: Arby's offers convenient online ordering through its website, allowing customers to easily customize their meals and have them ready for pickup. Delivery options may vary by location, but Arby's strives to provide convenient options for those who prefer to have their food delivered.

Special Offers and Promotions: Arby's frequently offers special promotions and limited-time deals, providing customers with even more value for their money. From discounted combo meals to exclusive menu items, there are always exciting offers to take advantage of.

Dietary Options and Accommodations: Arby's understands the importance of catering to different dietary needs. In addition to their meat-centric menu, they offer vegetarian and gluten-free options, ensuring that everyone can find something delicious to enjoy.

Location and Accessibility: Arby's has numerous locations across the country, making it easily accessible for most customers. The restaurants are strategically located in convenient areas, with ample parking and easy access for all.

Social Responsibility and Sustainability Efforts: Arby's is committed to social responsibility and sustainability. They source their ingredients responsibly and actively work towards reducing their environmental impact. They also support various charitable initiatives, making a positive difference in the communities they serve.

Loyalty Program and Rewards: Arby's offers a loyalty program that rewards frequent customers with exclusive discounts and special offers. By signing up, customers can earn points for every purchase and enjoy various perks, enhancing their overall dining experience.

Mobile App and Technology Integration: Arby's has a user-friendly mobile app that allows customers to easily place orders, customize their meals, and track their loyalty rewards. The app also provides updates on the latest promotions and offers, ensuring that customers never miss out on a great deal.

Consistency across Locations: Arby's maintains a high level of consistency across its locations, ensuring that customers can expect the same quality of food and service wherever they dine. This consistency is a testament to their commitment to excellence.

Competitor Comparison: When compared to its competitors, Arby's stands out for its unique menu offerings, quality ingredients, and exceptional customer service. While other fast food chains may have similar options, Arby's consistently delivers a superior dining experience.

Additional Services or Amenities: Arby's offers various additional services and amenities, such as drive-thru options, catering services for events, and the availability of gift cards for convenient gifting options. These services enhance the overall convenience and versatility of dining at Arby's.

Feedback and Complaint Resolution Process: Arby's values customer feedback and has a dedicated process for addressing any concerns or complaints. They encourage customers to provide feedback through their website or in-store, and they strive to resolve any issues promptly and to the customer's satisfaction.

Overall Recommendation and Conclusion: Arby's is a top-notch fast food restaurant that consistently delivers delicious food, excellent service, and great value for money. With a diverse menu, accommodating dietary options, and a commitment to customer satisfaction, Arby's is highly recommended for a satisfying and enjoyable dining experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Arby's customer service

Website

arbys.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Arby's?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Arby's Customer Service. Initial Arby's complaints should be directed to their team directly. You can find contact details for Arby's above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Arby's. Discuss the issues you have had with Arby's and work with their customer service team to find a resolution.