Aramex Internationalshipment not received a month ago and no help from saudi aramex office [protected]

I ordered online a shipment almost a month ago and still from last more than 20 days its stuck in bahrain aramex facility. I called and email to Aramex but they didn't tell me anything about the shipment when can I get it and why it delayed too much.. I twice send complaints from saudi arabia website but they ignored my emails and don't gave any soultion to my complaint. Kindly check with your saudia team and let me know why my shipment is stuck somewhere and when can I get it. I have to gift this to someone on some day but due to Aramex service worst happened to me.
Below mentioned is my shipment no. [protected]
hope the issue will resolve now and i ll get reply asap..

Dec 10, 2018

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