Ancestry

Customer service should be there to help people and not talk over them and hang up on them when a customer becomes frustrated.

Your customer service is very very sad in this day and age. When I can hear the agent say (in the back ground with his British accent) has anyone talked to an American who said she his pissed off ? And then proceed to hang up.

Good Lord - if I hung up up on every customer who was upset when they call my job I'd #1 be fired!

Ancestry you have a looooooooooong way to go with your customer service!
Most likely time to go to another company who offers better Customer Service.

I joined ancestry about 7 months ago did the dna kit and started my family tree. I was very pleased with the progress on the tree going back as far as the 600 AD with some branches. Then one day about 2 weeks ago I went to the site to work on my tree and 99% of the tree was gone. I immediately call ancestry customer service and explained what had happened. After hours of being switched from many different representatives, they could not give an adequate explanation of what had happened to the tree. They refused to take responsibility for the error in their system and to offer compensation. I am very disappointed at their complete disregard. I would be very interested to know if anyone else ha had this experience.

ANC*ANCESTRY.COM has been charging my credit card for two years without my permission. I joined www.ancestry.com about three years ago and I have since cancelled my account but I am still getting charged to my credit card $9.99 each month for this scam ancestry. I want this cancelled today! I believe ANC*ANCESTRY.COM is a scam from another country. I enquired before about it being a scam to take money from innocent consumers, like me, however, not one thing is ever resolved on my credit card and/or account. Please make this a priority as I am sure other people are being affected by this also.

Signed up for the free trial and this wasn't useful (couldn't locate any ancestors) so stopped using it after 1 day. 1 year later I was going through credit card statements and found I had been charged AU$600 by ‘ANC*ANCESTRY.COM'. Thought this was a scam, and then did some investigation. Turns out my free trial was automatically rolled into a paid service without any notification provided to me - no emails, invoices, receipts or mentions I would be charged.

The website says you have to telephone to cancel or receive refunds. However, it is an American number and I live in Australia. Sent them a message and they wrote back that they could not return the charges they took because it was in their dodgy T&Cs. Avoid at all costs. Do not trust this thieving organisation.

Got tired of haveing to up the price for information with this and that price increase. Research DNA companies this one in my opinion is not the best for the money. When you do the test they only tell you relatives in USA. Part of my family come from Canada so they want omore and more money to look up your Canadian relatives. They will keep asking for more and more money. Research DNA compaines the choose the best I made the mistake of using Ancestry.com

I signed up for the 2 week free trial on ancestry.com and subscribed to the $19.99 a month plan when I got my bank statement they charged me $34.99 causing an overdraft I have tried calling several times but it either rings and goes to a busy signal or says my wait time is more than an hour so I emailed them got no reply so called again today and now it says they are closed due to unforeseen circumstances I am so disgusted

I won't say that ancestery is a complete scam it does provide you with the basic information about your lineage and your heritage. However as one who was looking specifically for family members that would link me to my biological father and failed me . It seems ancestry will pull popular DNA from a profile because it's comment to a particular region which can skew the results in giving false information . Example it listed my aunt has a first cousin and my half sister as first cousins because it did not include all Centimorgans. Really I want to use this platform to warn people to dig further because it's not correct

I purchased a dna test for a friend, it was on sale for 69 dollars +shipping, on 10/18/18 in the afternoon, on 10/19/2018, I need to refund it, my friend said does not want to do it, so I call to refund, after a while this sweet lady tells me I have tp pay a 25 dollar fee, are you kidding its not 24 hours, its not shipped, or anything and you are charging 25 dollars, this unreal, people do not cancel I am sure, i bought a kit for my husband, they do help people the kit is 69 dollars or you see it for 59 now a Halloween special, bad cs, here confirm no of transaction is [protected] check it out and see if this is fair not even 24 hours, it would have been sooner but your phones do not open up till 9am, i, m up at 5am fla time, how do you sleep at nite

I recently purchase an all access 6 month membership from Ancestry for $139.00. That was on 6/26. I went to log in today and I show as no membership. I called customer service and was told that I cancelled my membership on 7/11. (I did not.) I asked if I had cancelled my membership, shouldn't I have received a full refund as it had not been 30 days. The CS was not very knowledgeable and basically told me sometimes you do and sometimes you don't. She put me on hold and came back to tell me she could refund the $139.00 and I could resubscribe at the $199.00 fee. I told her that wasn't really fair as I didn't cancel my service to begin with. I asked if she could just reup me for 6 months and not refund. She put me on hold again and came back and said the same thing - refund $139 and resubscribe for $199. I just told her ok - give me the refund. I won't be resubscribing.

I am now on hold while a representative cancels the automatic renewal -- something I neither authorized or wanted -- of my six-month subscription. And apparently there is no way to have a subscription without this. This is a terrible policy -- a scam really. I have bought subscriptions occasionally in the past, but now I will rethink whether I ever want to use ancestry again. You should be ashamed. And now the customer "support" person has returned to tell me that due to some kind of problem in ythe ancsetry system, he cannot refund my money and that I should call back and go through this same process later today. Terrible policy. Terrible support.

Since I was curious about my Native American DNA, I decided to see what other genes I had in my family's past. I sent off for my DNA test from Ancestry.com and took the test over 8 weeks ago. I did all of the registering and took the test and sent it in to be processed. Well, it has been over 8 weeks and nothing has been sent to me on the web, or otherwise. I went on their web page but this is useless because there is NO way to contact them in ANYWAY. I am starting to think this company is a rip off and should not be trusted with your money or your DNA. I guess the old saying applies to me and all of the other people who trusted this alleged company: "A fool and his money are soon parted." The AG of America needs to check into this company's credentials and follow up on our complaints because this company is NOT delivering what it promises to America's Consumers. America, please keep your money or try some other DNA company that is more legit. Ancestry.com is not what it appears to be in its ads.

Sick of seeing "can't access records. Try back later" what the hell is going on with them. Ancestry has been consistently deteriorating for quite a while and now appears to have self destructed!
Regarding searches. If you add/change an item in a current search they remove exact/years/location etc. Causing you to retrace your steps, look at the search again and see what they changed! I'm fed up and dumping them.

I signed up for 6 months with Ancestry.com.au - worldwide access. Instead of my subscription expiring in February 2018 as expected I have just found that it automatically renewed

I did not see any indication that this auto renewal would take place - and I have not used the Ancestry site since February so was unaware that my subscription had renewed until I received yet another unwanted email from Ancestry and I checked my account

Needless to say it seems that they will not refund as I left it too late to cancel my subscription...leaves a bad taste when they can renew without telling me - but I can't get a refund despite not using their service

Have been a member since 2006 and am a Full Access member. Ordered an additional DNA kit for my mother & was charged full price. Six days later I called to see if I could get a partial refund due to the fact that the DNA kit is now $59. Rep was extremely short and said "no way" and hung up. Six days & she refused to even discuss it with me. Thanks a lot Ancestry.com - you suck!

Hello,
I purchased a DNA kit for my daughter. she got the results and lost the email and can't access her results. I called customer service just now and the lady I spoke with was extremely rude and unwilling to help me. She said "well we can't help it if our customers choose to delete their accounts." She did not delete her account she simply cleared her cookies on her computer. The lady I spoke with was extremely rude. I asked her if the test results can be tracked by the registration number and she was so rude. She was condescending and was very snotty and insulting. I am extremely upset that I spent $100 on this test and customer service was no help at all. The call didnt even start out nice. the woman was very snotty and crabby right off the bat. I have a paid account and have also ordered a test for another family member. If this is the way I'm going to be treated I'll take my business elsewhere. I'd appreciate someone who is at least willing to try helping resolve this and who is not a rude witch. I apologize for the harsh language but I am extremely upset by the way I've been treated. I want access to the test results or I want a refund and possibly an apology for how I was spoken to. Thank you
Cindy L. Barton

I recently upgraded to the Full Access Membership so that I would have access to articles in Newspapers.com and Fold3. The first person that I was researching had many articles in Newspapers.com however it does not give you access to view the articles. You have to then purchase another membership with Newspapers.com. This to me is wrong. I paid extra to include those articles that were available and now I can't even see them! Very frustrating. All it really is, is a tactic to get more people to register and pay directly to Newspapers.com.

I had a subscription to ancestry, paid for monthly. I searched and collected information on my family trees. Now I can't view them or print because I no longer have a subscription. I feel I collected the information and paid for what is on my family tree and I should be able to view and print my paid for information. This is a rip off to pay for months and then not be able to view later. What is the point in paying to build a family tree, and searching for months, to have no access to it when you are finished? If I would have known I wouldn't have wasted my time and money on it.

Wrong written about dalal(Jat) surname
.they have wrote wrong about dalal surname.Fix it

'' occupational name for a broker, from Arabic dallal ‘auctioneer'.''
Please remove this line Early.
Otherwise, Hardest action will be taken against this website
Edit this Line see below
  Dalal (दलाल)is gotra of Jats found in Haryana, Uttar Pradesh, Madhya Pradesh, Rajasthan[4] and Delhi.This Gotra has a glorious History, Dalal Jat clan is found in Afghanistan.[5].

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Your website is crashing and won't take a perfectly good credit card so i called, then i waited for over 17 minutes only to be hung up on. So the $59 rate was good but id rather pay more to get real customer service from 23 and me because at least they won't freaking hang up on you for trying to buy their products.

I just wanted the special rate to buy Christmas gifts but because you make a product that you can't electronically handle the volume of, the consumer gets treated like crap and hung up on.

My leafs are disappearing...why? My linked circles have disappeared...why. What is this about? why would I have 4 leaves one day the log on and only 3 leaves appear? Why am I linked to circles one day then the next they are gone. Why pay so much for this service and rely on its capability to connect family together via DNA, to no have it function properly or give you information. This needs to be looked into and someone at Ancestry needs to fix it, pay to much money for the service.