I have been a patient of Americas Best for over five years, and finally decided that I would go else where. I totally agree with the previous complaint. I do not want to to say all Americas Best have the same attitude but I know the one in IL on Golf Rd. does. Each time my eye club membership expires I would never get any reminder notices, which I think that this will help assist in the follow up skills that they are lacking in this locations. At one point they marked my wrong age in my chart, and claimed that I had exam for glasses, and not contacts. Please be advised my schedule is busy, so I knowck out two birds with one stone. The rep obviously didn't document in the chart, or something. Everytime I go to this eye place I would see a different eye doctor, which is in my opinion different.
I also would have them go back and forth with me regarding my last exam, and once again no reminder notice. In my opinion I think that the management are not really understanding to the definition of CUSTOMER SERVICE. I have witnessed, and dealt with the sales associates become comfrontational with customers like we are children. I would constantly have to have them placing me on hold for long periods of time looking for my charts, and questioning me am I at the right location. I'm not a lazy person, but work two jobs. I trully think that instead of saying that wonderful long greeting that they should learn to fine tune details, and follow up service. I trully feel that this company has really good specials, but is it worth the aggravation to save 10.00 or so.