Menu
American Laser Skincare Customer Service Phone, Email, Contacts

American Laser Skincare
reviews & complaints

www.americanlaser.com
www.americanlaser.com

Learn how the rating is calculated

3.0 102 Reviews

American Laser Skincare Complaints Summary

50 Resolved
52 Unresolved
Our verdict: Dealing with American Laser Skincare, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
Verified
The authenticity of the customer service contact information for American Laser Skincare has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of American Laser Skincare. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

American Laser Skincare reviews & complaints 102

Sort by:

Newest American Laser Skincare reviews & complaints

ComplaintsBoard
M
6:33 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Laser Skincare fraud

9-3-2010 I asked for a full refund ASAP because I have done my best to work through the problems I have experienced but now that I have started voicing my concerns I have found I am not the only one with issues with American Laser Centers.
First, I referred 2 people to American Laser Centers and I have not received 1 referral fee of $250. I was told in April to call the Referral Program Number [protected] and they said the fee had not been sent out but it was coming soon. I called several more times until in August I was told by the new manager $250 was sent out in March. I called the Referral Program Number and they too changed their story though I received nothing. They lied to me.
Also, I did not pay for services until I was told by the manager that I would be given a referral fee for signing up my daughter. Then I was told my daughter came in before me so I could not receive a referral fee for her but that was not true. My daughter has no money and could not come in before me when it was my money that paid her bill. I saw the ad on Facebook and I made an appointment in Ft Lauderdale and I referred my daughter. They lied to me.
Now if 1 referral fee was a problem I might not have a problem but I handed out at least 20 referral cards and the 2 referrals that I confirmed paid for service were not honored with me receiving $250.
At the same time I have been trying to be patient with the process but my daughter, my friend and I all believe we have more facial hair after 4 months of treatment than we had before treatment. We have different technicians every time we come and we are given different settings each time too. Then Lorie, the temp manager, told me it can take up to 2 years for us to get 100% removal. Other laser removal businesses say it takes 4 to 6 treatments max. I am not happy with, making appointments, paying and receiving no results. They lied to me.
Additionally, my referral, feels she has more hair then before treatments and she was receiving electrolysis before I referred her to American Laser Centers. She was burned, has a scare and has not been satisfied with general results for any of the services she has paid for and received.
When Yvette came by to complain to the new manager, the manager tried to ignore the complaints. Yvette was insistent and did manage to be heard and other customers heard too. So Yvette met Des, with the same complaints as well. Yvette submitted complaints on Jun 9th and July 27th. They lied to them too and we have had the same experiences, bad services promises not kept and only ting we have lost is our money.
Because I have been doing research and a technician told me I may never see any results because the machines dont work well for some people I do not feel I will ever get complete Laser Hair removal from American Laser Centers. Therefore I am requesting a full refund.
I saw an on line article in the (c) 2006 South Florida Sun-Sentinel by correspondent Barbara Hijek which said.
“A study by Dr. Kathleen Gilmore, national medical director for American Laser Centers, found problems occur rarely _ fewer that one-tenth of 1 percent of all cases. The findings were presented at a meeting of the American Society for Laser Medicine and Surgery.”
If there are so few problems American Laser Centers should provide refunds for the rear 4 people to complain but they have refused to refund any of our money so we have filed fraud complaints with our credit card companies. All we wanted was quality hair removal. All they have done is taken our money and wasted our time while making our hair growth worse.
Summary, bad service, burns, no referral fees, different technicians each appointment, no results and lied to by management all adds up to fraud! I saw this “American Laser Centers has recently changed ownership and we would like to ask you to please contact our newly expanded customer service department regarding your issue at [protected]. Allen” I called and emailed them at
[protected]@alcpartner.com www.americanlaser.com but they refused to provide a refund. So I will spend the time I would have take for appointments to pass out complaint summaries to American Laser Customers to see how they really feel about American Laser Centers. I cant just let them continue to rip people off.

Read full review of American Laser Skincare and 5 comments
Update by Michelle Sujai
Nov 17, 2010 5:07 pm EST

9-3-2010 I asked for a full refund ASAP because I have done my best to work through the problems I have experienced but now that I have started voicing my concerns I have found I am not the only one with issues with American Laser Centers.
First, I referred 2 people to American Laser Centers and I have not received 1 referral fee of $250. I was told in April to call the Referral Program Number [protected] and they said the fee had not been sent out but it was coming soon. I called several more times until in August I was told by the new manager $250 was sent out in March. I called the Referral Program Number and they too changed their story though I received nothing. They lied to me.
Also, I did not pay for services until I was told by the manager that I would be given a referral fee for signing up my daughter. Then I was told my daughter came in before me so I could not receive a referral fee for her but that was not true. My daughter has no money and could not come in before me when it was my money that paid her bill. I saw the ad on Facebook and I made an appointment in Ft Lauderdale and I referred my daughter. They lied to me.
Now if 1 referral fee was a problem I might not have a problem but I handed out at least 20 referral cards and the 2 referrals that I confirmed paid for service were not honored with me receiving $250.
At the same time I have been trying to be patient with the process but my daughter, my friend and I all believe we have more facial hair after 4 months of treatment than we had before treatment. We have different technicians every time we come and we are given different settings each time too. Then Lorie, the temp manager, told me it can take up to 2 years for us to get 100% removal. Other laser removal businesses say it takes 4 to 6 treatments max. I am not happy with, making appointments, paying and receiving no results. They lied to me.
Additionally, my referral, feels she has more hair then before treatments and she was receiving electrolysis before I referred her to American Laser Centers. She was burned, has a scare and has not been satisfied with general results for any of the services she has paid for and received.
When Yvette came by to complain to the new manager, the manager tried to ignore the complaints. Yvette was insistent and did manage to be heard and other customers heard too. So Yvette met Des, with the same complaints as well. Yvette submitted complaints on Jun 9th and July 27th. They lied to them too and we have had the same experiences, bad services promises not kept and only ting we have lost is our money.
Because I have been doing research and a technician told me I may never see any results because the machines dont work well for some people I do not feel I will ever get complete Laser Hair removal from American Laser Centers. Therefore I am requesting a full refund.
I saw an on line article in the (c) 2006 South Florida Sun-Sentinel by correspondent Barbara Hijek which said.
“A study by Dr. Kathleen Gilmore, national medical director for American Laser Centers, found problems occur rarely _ fewer that one-tenth of 1 percent of all cases. The findings were presented at a meeting of the American Society for Laser Medicine and Surgery.”
If there are so few problems American Laser Centers should provide refunds for the rear 4 people to complain but they have refused to refund any of our money so we have filed fraud complaints with our credit card companies. All we wanted was quality hair removal. All they have done is taken our money and wasted our time while making our hair growth worse.
Summary, bad service, burns, no referral fees, different technicians each appointment, no results and lied to by management all adds up to fraud! I read this "American Laser Centers has recently changed ownership and we would like to ask you to please contact our newly expanded customer service department regarding your issue at [protected]. Allen & I sent them emails to customerservice@alcpartner.com www.americanlaser.com but they refuse to refund my money. So I will spend the time I would have take for appointments to pass out complaint summaries to American Laser Customers to see how they really feel about American Laser Centers. I cant just let them continue to rip people off.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
A
A
alcsucks
Burbank, US
Jun 03, 2016 8:21 am EDT

I initially purchased a package for hair removal for my lower legs, underarm and bikini. and after a day, i told them i dont want my bikini anymore so if they can refund my money. Instead the manager, Nikki, offered me a service, called Veloshape. It sounded pretty good. so i went in and did it. after 1 treatment, i did with this one girl, who i didnt know was brand new, wasnt trained at all- well mind you i have never done veloshape in my whole life, so i dont know how it feels or what are the procedures, anyways, she did my treatment and it burns so bad it hurts! i did not complain cuz accdg to the girl, its normal since i didnt drink enough water. The next treatment, i came in with a different girl. she was very nice, and did all the things i needed to sign and took my weight and my measurements and made sure i signed a consent. I was amazed! i said, do i have to do this before treatment? she said ya why? i said the other lady who did my 1st one never did any of this, she said Who? i said the girl named Ann. She said, her? she hasnt been trained yet! i was so mad! so i called the corporate and complained about it. Next thing you know the lady who treated me very well, and the veloshape was no pain at all- was fired. i cannot believe it! she was saying that they already been having some misunderstandings from the manager since the Manager, nikki doesnt really know what shes doing. So i guess when nikki found out that i complained about the services i got from ann, (which she hired) she fired this one girl that knows what shes doing so no one can ever tell Nikki whats the right thing to do. anyways, so ive been calling them to refund my money since i got a really crappy service from the veloshape. ofcourse, they wouldnt refund the money. ive been calling even the regional manager wouldnt call me back. Oh and another thing i had an incident when i called the corporate and filed a complaint for nikki and ann, one day when i had an appt for my legs, nikki called me that i need to cancel my appt due to "there are no nurses avail" i was like u mean u guys are closed? she said "no, we dont have nurses" and the girl that always does my treatment? where is she, i asked. She said "Shes on vacation". so i said ok ill call you back cuz i dont know when can i reschedule, i didnt tell her to go ahead and cancel but she did anyways, so i cant get another appt. so i called this nurse that usually does my treatments, i asked her if shes going to be there on my appt, she said "YES I am!" I SAID WELL NIKKI JUST CANCELLED ME CUZ SHE SAID UR ON VACATION" i was so mad, so i went there anyways for my appt and nikki wasnt there. what a ###. she cancelled me for no reason. Thanks a lot.

J
J
jrappling
,
Nov 28, 2008 8:49 pm EST

Hello, I am pretty fed up with the lack of quality your facility has to offer. I have been dealing with multiple issues at the Denton location for about a year now and I would like for it to STOP! First I went in to get micro treatment on my lower legs (cecilia) sold me a bogus package. The micro derma damaged my legs so yall offered to give me photo facial to remove the damage your facility caused to my legs. The scaring has NOT disappeared and half of the time I can not get in for an appointment. I went in today for my appointment at 7om but the lady was falling behind schedule and it soon became 7:20 and the next appointment for 7:30 came in. So I volunteered to go run an errand real quick and come back in about 20-30 minutes because I knew my treatment would take longer then the guy that walked in. I clarified with the lady working if that would be ok and she said it would be fine and she was going to stay late for me since she was running behind schedule. When I returned I was sitting in the parking lot and she let the guy out then locked the door. I sat in my car and kept calling till someone picked up the phone and all she had to say was that the alarm was about to be set and she wasn’t going to have time to see me. I think the customer service at your facility stinks I have not had any positive experience with the staff at this place. I want my MONEY back for the 4x. I was ripped off by your team and I will continue to complain until I get satisfying results. I would love to walk away from your treatment center if and only if I get my MONEY BACK! I will once again report this issue to the BBB and take it up with my lawyer since it seems that I can never get my treatments during their scheduled times!

H
H
Huskey
Gladstone, US
Jul 08, 2009 10:58 pm EDT

On June 27th 2009 I went in for a free consultation after "winning" a $400.00 credit towards services. I met with the manager and was told that in order to do all the hair removal I was wanting the credit would not cover it and that I should fill out an application for credit. I did so and was denied and we worked out a payment option. I was reviewing my credit report on July 7th and was shocked to see that the day that I was in the clinic showed on my credit report as having applied for credit at a online specialty clothing store. I contacted the clothing company and they told me that the application for credit was denied. I immediately called the laser clinic and was told that "her girls would not do something like this and that they could not just walk around with my info and open accounts without my ID. I called back and told her it was done online the manager went onto the site and said "these aren't even cute clothes" and laughed. She said that she does not know if it was her staff or the cleaning crew but that she did not "see " that website on her computer history at her office so it must not be real and MUST be a mistake. I told her that they could have written my information down and used a computer at home and she still argued that her girls would not do things like that. It was very upsetting to have no concern for me and my info. I told the manager that I would be coming by to get my information and she told me that she shredded it. Then told me that it is weird. That is all I got.

J
J
Jill Scott
West Tre, US
May 10, 2011 12:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I went to the American Laser Center in Langhorne, Pennsylvania for their "Free Consultation" for Botox. The "Free Consultation" was an appointment with the receptionist who took my credit card information (charge of $75 for a "Free Consultation" for Botox) and to schedule an appointment. This could have all been done over a phone! I was really hoping to speak to at least a RN or a Doctor since this is a procedure! This was a waste of my time! I was still excited to have the Botox it didn't stop me from schedule an appointment and since I was told that "the doctor will be performing" the procedure I felt a lot better! DO NOT GO THERE BECAUSE A DOCTOR WILL NOT BE PERFORMING / DISPENSING THE BOTOX, only a nurse. You will never even see a doctor. I'm not even sure if this is legal. Always ask who will be performing the procedures and if they are licensed, in writing. Be careful, in some stated "licensed" means watching a video and their certificate gets send in the mail and that makes them certified in some states! Scary! Very Scary!

K
K
KH143
Kissimmee, US
Nov 27, 2010 10:55 pm EST

I AM SUBMITTING A COMPLAINT ON AMERICAN LASER CENTER LOCATED AT, 8751 Commodity Cir # 2, Orlando - [protected]
I paid $4, 100.00 CASH, for 7 treatments in 4 areas of their Vella treatment which i was convincinly told would reduce celulite, tighten and rejuvinate skin on front & back of thighs, stomach and flanks. I went to my appointments every saturday at 10:00 for 3 hours each session, , , , , the same tech worked on me each week, , , , , after the 7 treatments we were still not getting any results, , , , they measure, take pictures and document before each treatment, , , , , my tech said she doesnt understand why i have made no progress and would speak to the manager "Chelsea" and get back to me, , , , , after a week i heard back and they said they decided to give me 3 free sessions and do not understand and admitted i had shown no results, , , , , , , , i showed up for all three extra treatments and still No results !, , , , I made numerous calls (which i can prove from my cell phone bill), , it took a week at a time of everday calls to get chelsea to return my call, i did not ask for a full refund i simply asked for a partial refund of $1, 500 to $2, 000, , , , , , after weeks of back and forth conversations with Chelsea, she said she was sorry that they could not offer any refund and could only possibly give me another treatment. she said i signed a contract and that myself and the company enetered into my treatments in quote "GOOD FAITH" that the treatments would work on me, therefore they will not honor any kind of refund !, , , , , , i could have in "good faith" had them do the treatments before i paid, but companies do not run on good faith, they run on money, , , , , , i paid $4, 100.00 for something that did not work . The last conversation i had with her was in regard to the last statement above and i told her that is not satisfactory and why would i go for more treatments if it doesnt work At All ! she said she would have her regional manager call me. I told her i expected a call back within 24 hours and it has now been over 3 weeks ! every time you call the office you get a voice machine and have to leave a message or if someone does answer the manager is always in a consultation and even if i call daily and leave messages it takes weeks to get a call back ! yet when i went for my first consultation and showed interest, i was getting continuous calls to come in and get it done ! ...i have been in sales and marketing and customer service for 14 years and am amazed at the indecency of this company and their unwillingness to make good on a service that did not work at all ! and they have records and documentation to prove it ! in addition to the fact that my technition and even the manager has repeatedly acknowledged the fact that their treatment did not work on me !, , , i have done research and see many shady complaints on this company online and i am extremely upset!, , , , , again i simply asked for a partial refund because i know they tried and took time and cost to do the treatments on me even though that is like still giving them $2, 100 for doing nothing ...i truly had No results and paid over $4, 000 cash. i am a single mother of three kids and worked very hard to save up money to try and do something to make myself feel better about me and now along with no results i cannot get anyone from the company to acknowledge my issue or return a call, , , , i simply get, well we are sorry but we entered into it with good faith and tried !
please let me know where to go from here or what to do!

ComplaintsBoard
F
5:25 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Laser Skincare deceptive

I signed a contract with American Laser Centers in Raleigh, NC in November 2007 and continued faithfully until April of 2010. I followed all protocol and received over something like 23 treatments. They tried stronger lasers, double passing, different intervals and strengths yet nothing worked and I still have all my hair. They even gave me a couple free treatments of the VelaShape so I could see in their words that their treatments worked. It did not work and Julie had pressed so hard on my sciatic nerve that I had horrible pain for the next year and spent money going to the doctor for relief.
Back to the laser hair removal, they did burn me a couple times on my thigh and chin but luckily no scarring. I really wish I had read reviews before spending $2, 471.58 plus more in creams, time, etc. I did not think to check because many years earlier I had received six treatments 6 weeks apart from a dermatologist, on my chin and stayed hair free for over 5 years. The hair grew back after I had my second child. After my divorce, I went to American laser and Erin promised me I would be hair free in no time. She was high-pressure sales and I signed up during my free consultation.
I complained after the first treatments that I saw no results and they said I needed to keep coming that sometimes it took longer but not to worry because if it did not produce results I would get at least a partial refund. I kept going even though I did not think it was working and was frustrated with their unprofessionalism. In one of my earlier treatments, the then manager actually took a phone conference while she was treating me. They would make you wait in excess of an hour for appointments; no one ever knew what was going on, sometimes treated with other people in the room being half-naked. I started making my appointments first thing in the morning because even though they were late opening I would not wait an hour. One time I arrived for an appointment (they even wrote it on the card for me) and they “must not have saved it.” I was sent away and had to wait several weeks for another appointment. One technician would treat me with a certain level and the next one would tell me “Oh she shouldn’t have treated you with this it is not right for your skin type!”
I kept going because they said I had to have so many treatments at high levels or something. I sometimes would go without shaving so they could see the hair. They would take pictures and say they were documenting it for medical. After all this time wasted, I have one tiny spot on chin and I mean tiny that hair does not seem to grow from. The rest of the chin, lip, underarms, bikini, navel, and inside of thighs is just as hairy and grows just as fast. I shave my chin, lip every morning, and by five o’clock, you can feel the stubbles!
I spoke with Julie on or around May 8, 2010 and she said that she would give me another six months of treatment. I told Julie that I was fed up and it obviously was not working. I canceled my appointment for the 10th and said I wanted to start the refund process. I was a little delayed but finally brought her a disk filled with photos of the areas showing hair growth after one day, two days and so on. She said “couldn’t I just email them, she didn’t know what to do with the disk, ” and I replied that I wanted them to see the full poor results and emailing pictures would be foolish. I heard nothing from her until I emailed her at the end of September inquiring into the status. Her reply was “I will have an answer from medical for you by the end of the 2nd week in October. Please call or email me if you have any questions before.” I emailed her again on October 15th and October 26th inquiring to the status. She responded on October 26th stating, “It is still being reviewed, I will know Thursday or Friday of this week. I will call you.”
No phone call has been received and based on the reviews I will probably never hear from them! I plan to join the class action suit and will contact the BBB.
Why do they say they are reviewing it for a refund if they have no intention? Just the pure communication from their agents should be contractual. This company should be put out of business. They engage in deceptive practices encouraging you to keep being treated so your two years expires! I really wish I could have kissed my razor goodbye!
“Kiss your razor goodbye. Toss your tweezers. Lose the wax. With laser hair removal from American Laser Centers, every inch of your skin will be as smooth as you want it to be. In fact, our laser hair removal system is so effective that we back it with our 2-Year Appearance Plan.”

Read full review of American Laser Skincare and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
F
F
Fish2001
Clearwater, US
Mar 02, 2009 10:55 pm EST

I started with American Laser Centers over 3 years age. I "won" as I use this loosely free money to use toward treatment. At the first meeting I was told I was a perfect candidate by the manager and said it would not be painful like other "lasers". Hogwash. After 6 treatments, I was not seeing any real results. They constanlty change there policies to suit them and the lasers are not used at a high enough power to show any results. I told them to take pictures without shaving and I advised them that I look more like a cancer patient with splotches of hair that I was never advised about as the so called warranty period was about to expire. The warranty is supposed to be for lost hair follicles, but if they were never removed than it is not a true warranty. They will also try to sell you other hair removal packages while you are ther before you realize the treatment does not work! I also requested a copy of my file but it was iincomplete and they said they did double passes at almost all my visits but they never did. Only on maybe 3 occasions. I am waiting for the hair to grow back with the splotchiness before I seek an attorney to correct what they have done. I have to wear a long sleeve shirt because of the horrible job.

P
P
PissdWomen
Los Angeles, US
Nov 09, 2010 6:03 pm EST

I hate Am.LASER CENTER-
She gave 10 treaments but only did 8, and she was supoose to do the whole area, and they ddin't. I got the cellulite on my tummy, and it didnt WORK! It was in SMonica

P
P
PissdWomen
Los Angeles, US
Nov 09, 2010 6:01 pm EST

THEY ARE LIERS! I got the cellulite heat crap on my stomach, I just wanted a area that measured 3" inches around I got "DEAL" of 10 treatments which IT DID NOT WORK! AND they took 2 off! I only got 8 treaments! full THEY ARE FULL OF SH**T

B
B
Blanca Galan
San Antonio, US
Jun 18, 2009 6:37 pm EDT

I have had a similar experience. American Laser Centers speaks highly of having the "most comprehensive guarantee in the industry". However it is very misleading. It is not a "money-back" guarantee.
After 5 years and $1000.00 worth of treatment, with minimal to no results, and several occasions where I have expressed the lack of effectiveness of the treatments to the clinic manager, corporate has informed me that there never was a guarantee of receiving any type of refund. Having called customer service, they told me that they intended their "comprehensive guarantee" to mean that they guarantee servicing the client for 6 treatments and up to 2 years after the 6th treatment, regardless if the initial treatment package was effective in the first place. Which for me never was or has been.
They explained that their guarantee does not imply guaranteeing any results or treatment effectiveness as that can vary from person to person, even if no permanent hair loss occurs.
For those with minimal or patchy hair loss results, a maintenance package of $100/treatment is the only option, (with no guarantee of success, but only a guarantee of service that the treatment will be given.)
If you choose to use ALC just be sure to understand that they don't really guarantee their results. And there is no recourse if treatment fails. They will attribute ineffectiveness to many factors and will talk about changing laser settings or the new technology/lasers they just received that will certainly make the difference with the next rounds of treatment.

ComplaintsBoard
R
10:56 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Laser Skincare refund

I received a call from American Laser Centers telling me that I had won a FREE package. I went into the American Laser Centers in Orem UT to get a consulation to sign up for the program. That same day I decided to cancel the pogram, but I had already given them a $300 check for the down payment. The manager at the office said they wouldn't cash it and that they would return my money. I left thinking that it would be taken care of. Three weeks later, I notice that the check that they said they would not cash, was indeed cashed. I called them and went back to talk to them, but they just refered me to Corporate. Corporate was even more useless, they wouldn't return my calls or allow me to talk to a manager. Pretty much I'm still waiting for my refund. This is a scam. No one should ever go to American Laser Centers.

Read full review of American Laser Skincare
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
12:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

American Laser Skincare skin tightening

I too had a burn l/side of eye/ on cheek.Thing is I went in just for consult about my throat starting to sag--The manager there Erica talk me into this> that--all the things she thought I'd need and PLUS>> $2400.--and SAID GARANTEED to tighten my throat etc.WENT 5 months--I look worse--they take pictures of you w/all your make-up off and hair a mess then w/a net on! I could not see anything they said look better--"I wanted too", nothing!I cancelled called and call--all they wanted to do is MORE OF THE SAME--MORE TREATMENTS--I said no! AND YES I still am paying and trying to getout of it>>taken off my credit card with HEALTHCAREADVANCE--they said I could use! I will not go back even thought they still think this will work.If your not happy w/the treatments they should make good--AND GIVE AT LESS 1/2 BACK!

Read full review of American Laser Skincare
Hide full review
ComplaintsBoard
I
8:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

American Laser Skincare lying and cheating their customers

This company runs itself on a pyramid scheme and treats its customers with disrespect. Each employee from the nurse up receives a bonus when the customer purchases. It is very much like a used car lot and just like a used car lot the buyer should be wary. The manager and main nurse (at least in this Central Valley office) see no issue with changing client's appointments, and lying to them about it, to only give time for one area when more were scheduled. This is all done to fit in a new client so that treatment can proceed before the new client changes their mind and asks for a refund. Not that you would ever be allowed a refund by this corporation anyway. You may not be able to get rescheduled for months even when the manager or nurse made this schedule change. The manager also continually tells other staff to not worry about giving good treatments, as the client (you) will be coming in several times and it won't matter if you are "cheated" on your treatment. The manager and other staff talk about the clients behind their backs in a disrespectful, racist (especially if the client is Middle Eastern), and rude manner. If you buy from this company, you are locked into a two year contract and once that contract is signed the staff do not feel the need to give exceptional service until the next time you think about buying. If you are getting good treatments, it is more likely that those treatments will be successful. Unfortunately, the manager and staff at many of these clinics do not truly have your best intersts at heart. The manager at this clinic will tell you that her clinic is different from the others that are complained of on this site...it is not! BUYER BEWARE!

Read full review of American Laser Skincare and 2 comments
Hide full review
2 comments
Add a comment
M
M
Mayoya
Ottawa, CA
Apr 29, 2011 4:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i Had similar experinace
at "West End Academy"
in Ottawa . On, canada
Im thinking of claim it to small claim courts to get a refund

S
S
SMKW
, US
Apr 13, 2011 2:23 pm EDT

I signed up for removal of my age spots July 2010. There is absolutely no changes. Microderm did nothing for my face. I am so angry. Staffs ignors you when I walk in the clinic. The manager said they will try to give me more treatment until I am satisfied with the result. She suggests that I puchase lotion that will help remove my age spots. Then, doesn't this mean my 7 laser treatment did nothing with treating my age spots then lostin did?. I could have saved $1500 rather then spending only $ 95 on this lotion that could done the job without the painful laser shots and time consuming visit to the unfriendly atmospher?
They should just stick to laser center for hair removal only.
Any advise if any one who was successful in getting refund?

ComplaintsBoard
B
2:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

American Laser Skincare hard sale - even hard to cancel!

I signed up for a drawing at Denver PRIDE with American Laser Centers. I received a call a week later saying I had "won" 3rd place, a $300 gift certificate. I was thrilled, as I was interested in having the hair on my back professionally removed. Maggie (not her real name), the manager was supposed to have called me the day before about my appt. she called just a couple hours before.

I met her anyway at my appt. June 29th when she proceeded to interview/sell me on Laser hair removal. The price for a man's tee shirt back hair removal was $7000. That was for 6 sessions/2 years. In addition, there was an additional charge of $35/session for shaving my back. Needless to say I was shocked at the high price of laser hair removal.

I balked at such a high price, and said that was more than I had in mind, AND BTW didn't I WIN something?!

That's when she started working her MAGIC!

She started the discounting for the $300 I had won, an additional $100 (for what, I'm not sure)
Their monthly "special" (which btw expired the very next day, of course...) was the biggest discount of all, a BOGO!
A "moving -- move" discount, as they were in a new office --- lucky me, I thought!

Wow, was it my lucky day, with ALL of these discounts I was down to $2348!

I love a good deal and this sure sounded like one to me. Maggie went to CU ( so did my partner, and we live in Boulder) she graduated with a degree in Psychology...

She said she would be sure I got the "better" laser machine on all my appts. We became quick BFF's. Then she dropped the little detail about "shaving". If they had to shave my back, it was an additional $35/session. I was ready to walk out, when she said: " why don't I throw in some micro-derm abrasion treatments for you too?" And I'll discount the shaving for you too. All for a grand total of $2500 flat, no tax, that's it.

That was way more money that I thought I would ever spend, on "winning $300" But I spotted an out, in case my buyers remorse was too great.

I agreed, then she tried to get me to have my first Laser Hair Removal appt right then and there!

Thank goodness, I said NO!

The caveat on the contract reads: IF NO TREATMENTS ARE PERFORMED UNDER THIS AGREEMENT, A REFUND WILL BE ISSUED AFTER MY WRITTEN REQUEST.

The next day, I did have second thoughts about my purchase. I called Maggie and told her I had to cancel for personal financial reasons. She said to mail her a request in writing or email it to her (a PDF signed) I did both.

EIGHT days later, Maggie called me back and said she had to have one of their forms completed by me and returned back to her.
That is when she told me it would take SIX TO EIGHT WEEKS for me to get my refund back!

I told her that was just unacceptable business practice, and I wanted my money back right away. Nothing happened, then I received a call from the Regional Manager, who tried to get me to keep my purchase. Then when that did not work, she told me it had to go through their Legal Dept. and would take 6 - 8 weeks for me to get my money.

If this kind of business practice is legal, I would like to talk to my Representative in Congress Jared Polis about this. This is so unfair, and unethical to keep someone else's money like this.

I would warn everyone to stay away from American Laser Centers, they are the worse kind of business you want to be involved with.

Read full review of American Laser Skincare
Hide full review
ComplaintsBoard
A
3:17 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Laser Skincare former employee

I am ashamed to say that I am a former employee of American Laser Centers. Everything that the other employees are saying is true; when you work for this company you only get lunch breaks if a client cancels or reschedules their appointment, so if the daily schedule is full, too bad. They also refuse to pay overtime and will not allow you to call in sick, therefore if you do happen to get sick you have to find someone to cover your shift, otherwise you are coming in. Also everything is about sales, the managers force us to upsell to every person that comes through the door, and if you are not selling you get your hours cut and eventually fired.
I urge everyone to STAY AWAY from this company, whether you are looking for a job there or a service. There are other Laser Centers with better reputations out there.
Also, if you see any good comments about them on this site, they are written by the clinic managers who are trying to improve the company's reputation so they can lure in more victims and steal their money.

Read full review of American Laser Skincare and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
American Laser Center Hater
, US
Jul 14, 2010 5:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

If you are in the State of California you can sue ALC for missed breaks and lunches. In return you will be paid one hour for each break and/or meal period missed for up to three months. Go to the Labor Commissioner's website for details on how to file suit against ALC -- what they did to you is against labor law. And people wonder why we need unions...

ComplaintsBoard
J
4:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

American Laser Skincare office closed, no other office in state, no refund

I purchased a large treatment package for laser hair removal for my legs, under arms, lip, chin and brazillian. I am halfway through the treatments and have seen some results. I don't know if the results are lasting or not. In March I was told that my treatments were almost up. I pulled my contract the them and they were wrong. The contract had 12 more treatments. They had another contract that I had not signed that was the "revised" contract. The manager said she would continue with my treatments per my signed contract. I had one more treatment after that conversation and the Birmingham, AL office closed. I have contacted the corporate office and was told that they could continue treatments but I would need to travel out of state. I was informed that since they could continue the treatments at another location out of state that they were still in compliance with the contract. No refund or transfer to a local company to continue treatments. I'm not sure what I need to do now. Any suggestions?

Read full review of American Laser Skincare and 1 comment
Hide full review
1 comment
Add a comment
A
A
AllisonofAvonIN
Avon, US
Aug 05, 2010 10:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They are scam artists and honestly I doubt you will ever see your money again. I have tried every avenue that I know of including filing a BBB complaint and still haven't seen my money. They changed locations on my twice without warning and now the nearest location is an hour away from me. I have two small children and while the lady on the phone CLAIMS they will watch them in the waiting room I don't trust that for a SECOND! This company is a scam and while I did see some improvement and was told when I started I would have guaranteed hair removal that was a lie and 2 years later I still have my hair and no money back. Good luck getting yours. DO NOT spend another dime at that place!

ComplaintsBoard
B
9:30 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Laser Skincare scam

A few months before my wedding, I made the biggest mistake walking into the American Laser office in Houston, Tx.

I had been previously turned away twice for laser treatment at dermatology centers due to the dark color of my skin. I had been told my skin type did not qualify for treatment. BUT American Laser promised me that this was not true because of their state of the art laser equipment.

They showed me pictures of clients like myself and told me I would be very satisfied with the results. I signed the contract and noticed the "no treatment is guaranteed". The office "manager" explained that it was routine just as no medical surgery is ever guaranteed. Made sense to me. I received two treatments out of 5 with absolutely no results. I expressed my concerns but they reassured me that it was just the beginning. After the fourth unsuccessful treatment, I spoke to the "office manager" again and realized I had been scammed. I seeked a dermatologist who was alarmed that anyone would do laser and on my face. Once again, I was told my skin type (color) did not qualify for this treatment. The dermatologist explained to me that I was lucky my skin was not damaged.

I contacted the Medchoice, and filed a complaint. They investigated and came back with a copy of the contract i signed "no result is guaranteed". Just like that. I have great credit, I never skip out on my financial responsibilities, but this is one I refuse to pay. I realize that I should have done my research but after speaking to so many people in this industry, I refuse to be a victim and pay for a scam. These people need to be out of business!

Read full review of American Laser Skincare
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
4:33 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Laser Skincare laser hair removal

These centers should be closed for good.The company is just a fraud and they have deceptive practices, i took my daughter at the age of 12-13 and the office manager the by name Tammy then promised us that the age is propper and they would get rid of the hair in 5 sessions if not she offered another 2 years free of gharg that i accepted that and paid close to 4, 000 thousand dollors.It was all lies becaouse they were not using the propper machine for romoving the hair, getting in touch with them was almost impossible and make the story very short after 4 years of comming and going for my daughter and the time and the pain almost all the hair are still there and even though we had couple of sessions left we stop going there and we had to start with another co that i paid again about 2, 000 thousand dollors, now i would like to know who is responssible for all the moner i lost and no result what so ever?. I will not let this go without fight and i want atleast half of my moner back so even if i have to go to Daily Breeze or any other sources to reavel their fraud i wont stop doing that, so people make sure that you will not even get close to American Laser Center and beaware . Simi Moezzi

Read full review of American Laser Skincare and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
B
B
Blessed Mom
,
Jul 21, 2008 1:25 pm EDT

You really do not have to look long to see another unhappy American Laser Center X-Customer. I only wish I did some research prior to falling for their "Gaurenteed Results" line they advertise. I too fell victim and was bilked for hundreds of dollars. From what I can see on the internet and from personal experience the laser hair removal from ALC does not work! Run away from this company if you are thinking about doing business with them! I also "won" a package and was promised hair removal with gaurenteed results. They will tell you that you will be "hair free" with in 6-8 treatments and that they have a maintenance program for up to 2 years to keep you "hair free' in case any hair grows back. I personally went through 18 treatments and still had no change in the hair reduction. When I asked for my money back they gave me nothing but a run a round. DO NOT PAY MONEY TO THIS COMPANY!

P
P
pjh6601
Fort Worth, US
Jun 22, 2009 7:30 am EDT

I too have dealt with this company. I was burnt so many times that my skin would just fall off. After several treatments I was told that this procedure doesn’t work on dark skin people, it tends to burn them. Their treatment has left me scared for life. I asked them for a full refund plus the cost of repairing their damage, but ALC did not meet my refund needs. I too was given the run a round for many years. Their service just does not produce the results they promise. They are unprofessional and deceitful. The most incompetent business I have ever come across. They promise what they can not deliver. They are extremely great at sugar coating words initially just so that they can abuse you and your money.

If there is a class action law suit I too would like to join it.

Joy Hoskin (joy101601@hotmail.com)

C
C
cchapa
Azle, US
Nov 30, 2010 10:10 pm EST

This place has no limit to the level of dishonesty they will stoop to. They took 3, 000 dollars from my mom when she purchased a package from them for hair removal as a birthday gift to me and my sister. I am biracial. I was told a year later that my skin type would not react to the lasers, and a package should have never been offered to me. Did they refund anything...OF COURSE NOT. They keep the money and wish you luck. They are masters at sales and scoundrals in service. I have never in my life experienced such dispecable business behavior. I am baffled as to how they stay in business. The internet is full of complaints. Please, please, please do NOT give them your money.

A
A
AmericanLaserCenterScam
Clarksville, US
Sep 03, 2010 2:05 am EDT
Verified customer This comment was posted by a verified customer. Learn more

FILE A COMPLAINT TO FTC + STATE ATTORNEY GENERAL + BBB

S
S
Sherrysherman
Loomis, US
Aug 21, 2009 12:19 pm EDT

I purchased the recommended 6 treatements of hair removal of my bikini, underarms and full legs. I have undergone at least a dozen treatements on my legs, and probably 18 or so on my underarms and bikini. I still have at least 50% of my hair if not more. My skin has been burned many times. I have the treatments at the highest recommended strength. They promise razor free, smooth skin. They can not deliver. I was not told until a year and a half after my sixth treatment that it does not work on blond hair, yet their brochure states that it does. I am 1/3 portugese, so my skin tans fairly easy, but I am still fairly light skinned, I do not go tanning, I have maintained the same skin color for years, yet when I question about the results I am not asked if I am always so tan. Nothing was ever mentioned when they took my money. I, too have tried to dispute the charges with my credit company, because I am not getting what I paid for, hair free skin; however, since I am still in my 2 year guarantee period they will not do anything. I only have a few months left, and my results have not imroved for the past year, so I am pretty sure I will not have any less hair in the next few months. I would not recommend this treatment to anybody.

Please let me know if there is a class action lawsuit. sherry_sherman@sbcglobal.net

Thanks

J
J
judy baird
,
Sep 18, 2008 12:29 pm EDT

I wish I would have looked here first, add me to the rest of very unsatisfied customers! My husband is a nice guy but he finally had to ask me what I was getting out of this. His reply was, "you spent alot of money & I really don't see any difference."
I don't even think I will have the rest of my procedures done, it all seems to be a waste of time. My skin still sags and sure doesn't look any better than before I joined. Any suits in Michigan, please let me know.

ComplaintsBoard
B
4:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Laser Skincare skipped town, no one is responsible

They are unbelievably irresponsible and I feel completely uncomfortable ever going to an ALC location again.

I believed in the Laser Hair Removal treatment, I am a perfect candidate with dark hair and lighter skin. I went religiously for a year and a half and had to stall for a little while during the time I was using RetinaA due to the enhanced sensitivity to UV lights. I went to the Williamsville, NY (Buffalo, NY) location. The staff seemed great and really friendly. Then without warning, it closed.

It gets better... I then contact the corporate headquarters. There's no record of me. Nothing. My name doesn't even show up. I called three times this week and finally someone was able to find my in the computer. I jumped through a few hoops, was told I could get a refund since the next closest location is over an hour away. I get a call back less than a minute later, nope, sorry we can't give you a refund because this location was privately owned. I then asked for the owner's information. I was told that usually the owners give forwarding phone numbers, but not this one. He just disappeared. I then asked to speak to the regional management team (I was told previously they were going to issue my refund that I was not going to get now). I was denied. I told them I wanted to speak with the regional management team because they must know who the owner was. I was told that no one in the organization has that kind of information.

Basically, they have no record of the gentleman who was running the location. My only option was to transfer to this other location over an hour away. I am extremely disappointed. I held up my end of the "contract" and now there is no one to make the owner or ALC responsible.

***If you attended this location, please post here, too! I've already filed with the BBB and am in the process of filing with the Attorney General. ****

Read full review of American Laser Skincare and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
jayneny
buf, US
Mar 03, 2012 7:00 am EST

Your story sounds exactly like mine
The staff was great however one day they just closed. Rotchestet NY had no info for me ad well. I wanted a refund. This is not right. I'm going to file with BBB too. I'm so glad I came across this post. My last appointment there sad September 2009

ComplaintsBoard
B
4:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

American Laser Skincare velasmooth / amerismooth

I received 10 velasmooth/amerismooth treatments and not only was there zero improvement in my cellulite but i now have strange horizontal lines and indents that were never there before. I am sure the velasmooth machine caused it even tho AL refuses to admit it and of course no refund. I am absolutely devastated that i paid that kind of money just to make my thighs worse than ever. Has anyone else heard of anything like this? Any info would help. Thank you.

Read full review of American Laser Skincare
Hide full review
ComplaintsBoard
A
1:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

American Laser Skincare scam!

This company is a complete scam!

They used manipulative, pushy sales tactics to make me sign a contract with them.
They refuse to give me a refund even for all the services I have NOT rendered. I only went for ONE laser hair removal treatment. I was disappointing, because the treatment was extremely painful, and ineffective! I asked for a refund for the remaining treatments, while fully willing to pay for the first treatment that I received (even though it was completely ineffective and a total rip-off), and they have refused.

I have contacted their corporate office and their legal department. They are incredibly rude, and refuse to compromise in any way.

Below are the names and contact info of the people that I have spoken with. You can call these lines directly, instead of going through the hassle with customer service and waiting for days for someone to call you.

Hannah Gomez
West Coast South Regional Manager
[protected]

Ann Balducci
Corporate
[protected]

Rhythm Manani
Legal Department
[protected]

I advise calling them, voice your complaints, be vocal on the phone, on line ANYWHERE/EVERYWHERE. Their advertisements are everywhere and people are being scammed into their 'packages' every day.

Armine

Read full review of American Laser Skincare and 1 comment
Hide full review
1 comment
Add a comment
F
F
fallgirl29
Woodland Hills, US
May 19, 2010 10:56 am EDT

Worst company ever. Run! do not walk away from this awful place. I have been dealing with their shoddy employees since August of 09 and still no resolution.

ComplaintsBoard
Z
8:39 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Laser Skincare deceptive company practices

WARNING! Consumers really need to be aware that this company is one to stay away from. They go through technicians like water! Sadly, they don't treat or train their techs very well and do not provide them with all of the proper equipment to perform the treatments safely. I am absolutley shocked at the way customers are handled by this company. Consumers need to be aware that the cellulite reduction treatments are a very painful and very expensive joke! I see no improvement in my cellulite problems, and after reading other complaints, I can see that I am not alone in this regard.
Their customer service is absolutely horrible! After my clinic closed up shop, I am still trying to get a refund on the unused portion of my package! What an unscrupulous company!

Read full review of American Laser Skincare
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
U
5:50 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Laser Skincare total scam, warranty is a joke

I had problems with this company from the moment I first started going there. The managers were terrible. One told me that sometimes burns can happen and there is nothing they can do about it. The turnover rate is so high that I never had the same person doing my treatments. One manager told me that my legs were too tan to do the treatments so they would suspend my account until my legs were less tan. Well now that my "so called" warranty is over and they owe me at least 3 treatments on my legs and they will not perform them. I was told that supposedly the manager that told me that was wrong (of course she is no longer working there!) I still have hair on my legs and bikini area. It was a total waste of money! I know other people who have gone to other treatment places and have had great results. The techs at American Laser didn't know what they were doing half the time! Some were not using the correct settings on me which made going to that session a complete waste of time. One manager said no sun exposure 2 weeks before and now I was turned away because apparently no sun exposure for a month. I live in Arizona it makes it a little hard to wear pants in 100 degree weather. If they would have told me that sun exposure would void out my warranty I probably would not have paid to have this done. They are extremely unprofessional. They have no clue what is going on. The managers are as incompetent as the techs. I have seen no hair reduction at all on my upper legs because my hair is too thin. Of course they didn't tell me that when they were taking my money. BEWARE! This place is horrible and a complete waste of money. Imagine going there for 2 years, still having hair on my legs and bikini area and spending well over $5000 and being treated like crap by unprofessional staff and managers. The worse part is I have a burn on my bikini area and the only response I have gotten is that can happen. My husband went somewhere else after I started at American. They performed different tests to ensure his safety. After 6 treatments he has seen much better reduction than I have! DO NOT WASTE YOUR MONEY! AMERICAN LASER CENTER IS A COMPLETE RIP OFF AND MORE THAN LIKELY YOU WILL HAVE A NEW, UNTRAINED TECH PERFORMING LASER ON YOUR BODY. THERE ARE SO MANY OTHER GREAT OPTIONS IN TUCSON!

Read full review of American Laser Skincare and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
AmericanLaserCenterScam
Clarksville, US
Sep 03, 2010 2:05 am EDT
Verified customer This comment was posted by a verified customer. Learn more

FILE A COMPLAINT TO FTC + STATE ATTORNEY GENERAL + BBB

ComplaintsBoard
U
11:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

American Laser Skincare greenville sc save your money - avoid american laser center!

American Laser Center on Roper Mtn Rd in Greenville SC robbed me of $3, 000 and wasted my time for over 5 months. Office Manager Libby pretended to care and show great concern when presenting sales pitch but, in the end showed her true concern was only the sale - not the client and certainly not her word. She promised me results and guaranteed I would not leave unhappy with the service provided. I bought several Vela Shape treatments in a package when Libby convinced me she was giving me a 'great deal' of a price and a satisfaction guarantee. The treatments were supposed to be one hour in length but after several appointments that were 30 minutes or less I called. I was assured the problem would be resolved but, when I returned for my next visit - it lasted only 28 minutes. I again called and spoke to the very rude assistant mgr Talleson who again assured me the problem would be resolved. I felt cheated for all of the past visits where I had not received the service I paid for but, I was again assured by Libby that my treatments would not end until the results she promised in the beginning were received. Libby provided me a few extra treatments as payback for the short treatments I had received but, mostly because the results that were promised were not even close to being acheieved. After the additional treatments (that were not as promised) when the results were still not visable (even to Libby & all of the technicians) Libby again promised to continue working on the problem areas. I was then advised that the district manager would no longer allow Libby to provide these additional treatments to meet the results promised. Bogus excuse in my opinon! If Libby truly cared about clients, the promises she made or the results not achieved - she would refund me for the service I did not receive or work until the results promised were achieved. Two weeks after my last treatment and she has not even bothered to call. SAVE YOUR MONEY GREENVILLE!

Read full review of American Laser Skincare and 3 comments
Hide full review
3 comments
Add a comment
G
G
Gloria922
Greenville, US
Apr 04, 2014 8:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I also was convinced that after 4-6 laser treatments that my acne scars would diminish. When after 6 treatments there was no improvement, the office manager offered to give me an additional 4-6 treatments. I continued for another 2-3 treatments and still saw no results. I was getting tired of tolerating the burning pain and several days of having to hide in the house because of the redness that I just stopped going. They never offered any guarantee so I presumed that for whatever reason it just didn't work for my scarring. I also had one microdermabrasion treatment there but was very disappointed. The lady did not seem trained to do these treatments and the unit they used was one that you could buy for home treatments. I'm not sure if its the equipment or lack of training, but I would not waste my money going to American Laser Center.

T
T
tired of Medial Scams
Liberty, US
Jul 25, 2012 1:54 pm EDT

I know how you feel...Wasted $2600 on laser procedure that I was told would clear up or lighten dark spots on my face & chest left over from a previous pregnacy. After 10 painful visits, I am left with the same specific spots, that I had asked them over& over to focus on, AND my chest looks like someone placed a BBQ grill rack on it! Now I not only have to deal with feeling like a fool for spending so much money on nothing, I also have to be careful what clothes I wear. Because if any part of my upper or lower chest shows, people ask me questions thinking that I have been in freak accident. Felt weird leaving from the last appt., staff looked at me & treated me, while I was walking out like they could not get me out of there fast enough. I did not realize why until about 4 weeks later when I realized that my negative results are permanet.. STAY AWAY FRO THIS PLACE!

W
W
won'tberippedoffagain
Belleville, US
Dec 30, 2010 7:19 am EST

Seems like this seminar is truly a "bait & switch" scam. Too bad as he had a excellent tv show. Those of you who have been scammed, please continue to get your money back. Contact your credit card company immediately as you need everyone on your side.
Additionally, contact all the government agencies to ensure no one else gets taken in by him.

ComplaintsBoard
N
2:04 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Laser Skincare no refund / micro will damage your skin

I went to Mequon, WI location. Run away from this place as fast as you can!
I purchased 10 micro procedures. After 1st one I had to go to see dermatologist & pay for his services + meds. I called ALC & asked for a refund - guess what? they don't care! They refused to give me my money back. They told me that perhaps it was not done properly last time, it was cold outside & bluh, bluh...So, I tried treatment # 2 - same exact results, and I ended up at the Derma doctor again. I told ALC I will not be doing any treatments. After about 4-5 months of discussions, they offered to give me bikini hair removal for the remainder of my micro services & I was stupid enough to agree to it. There was no paperwork completed for this & I have not signed anything! After 2 bikini treatments, I got a letter that now I have to pay $50 per service, I called ALC, and what is really interesting - manager does not have a voce mail there ...Can you believe that? so, I tried & tried for several times - finally I got to talk to Ms. Amy, she said she needs to review my chart, and she was doing so for 2 weeks. I finally got sick of it & I called customer service, they logged a complain & she called me back.

When I asked to see my personal file, she told me that she needs to talk to her regional manager & see if its OK. I reassured her that its my right as a Patient to see my file...she does not know how long it takes to get this file to me - does she know anything? why is she being paid?

I will fight, I will not stop! I will get my file & I will go to court! if you would like to call me, here is the contact: [protected]

Also, I completed laser on my face, 2 years of treatments are over & I see no result...waste of money!

Read full review of American Laser Skincare
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
11:55 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Laser Skincare this was a scam!

I signed up for services in May 2009. At the time I signed up, the techs and the manager, Jessica Stavena in the clearlake, Houston, TX office said the credit plan they were signing me up for has flexible payment plans where you can pay as low as $20 a month if you needed to... Thinking about how I was tight on money, I figured this was perfect for me! I can pay $20 dollars a month on those months where I don't have much money.. So I send my first payment, and by the second month, I find out that is not the case.. I got hit with huge fees, and now they took my promotional credit plan that offered no interest for 12 months.. So now my $2000 package is costing me $2800! To make things worse, I have been sent to a credit collection agency who is threatening to charge for legal fees if I don't pay up! This is not fair, this is not what i signed up for! I have left messages with the techs to have the manager call me to get this fixed, and I have yet to hear back from anyone! This was a complete scam just to get their sales bonuses, I'm sure! It has been a complete nightmare! I will never recommend this place to anyone!

Read full review of American Laser Skincare
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
1:12 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Laser Skincare $3600 and 1.5yrs later very little hair removed

With regard to hair removal I think this place is a joke. I have been in 2 different states and signed up for hair removal on bikini area and underarms. It has been over 1 and 1/2 years and I still need a razor. I feel completely ripped off, the "saleswomen" said I was a perfect candidate, fair skin, dark hair just normal amt of hair. I thought it would be worth it if I didnt have to shave anymore but that is never going to happen I complain almost everytime I am there, they will continue to do the treatments until I see results, but what a pain and they say that it probably will not remove all the hair...well then why would I spend $3500 and still need to buy and use a razor everyday. NO REFUNDS so I live with my mistake and never buy another service from this shady operation. I will add that I do have a friend who got laser hair removal at a dermatologist office and it did work. she could not believe that I had the lack of results I did but I just cant afford to try another place. I should have gone to her person.

Read full review of American Laser Skincare and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
F
F
ffrustration
Chicago, US
Jul 22, 2011 5:22 pm EDT

I have experienced the very exact problems with ALC, being a "perfect candidate" and user of a razor after paying ~$3500! Is there any platform we can sue this company together? Anyone knows anything about such crowd?

M
M
Msuit1225
Brigham City, US
Jun 08, 2010 2:08 pm EDT

If anyone has any info. please contact me. Ramalama17@comcast.net. I will do the same.

M
M
Msuit1225
Brigham City, US
Jun 08, 2010 2:05 pm EDT

This is EXACTLY what happened to me! (full brazilain and underarms) I started my treatments March of '08 and I still need a razor. It looks like I have never even been touch with a laser. I need to shave every 2-4 days. I can't go anywhere else because I ahave already paid ALC in full and I can't afford it. I had a friend go to another place and she has results. I am so frustrated, I made the choice but they are so misleading. I have complained a few times, I even wrote e-mail to a higher up office but they just send me back to the location I am going to and nothing is done. One of the techs told me it takes anywhere from 6-26 treaments TWENTY SIX, I would have to buy another package before I even got to 26. They lie and I will never go back. On top of all of this, I was burned--badly on my bikini line the last time I went and am scared to go back. The tech tried to blame it on the spinning classes I go to. I'm pretty sure I cannot get burned from a bike seat.

J
J
Jtorres1
Newburgh, US
May 25, 2010 11:32 am EDT

try American Laser!

D
D
demartej
Phoenix, US
Apr 04, 2010 2:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My experience is consistent with the rest of you. I have been receiving laser hair removal for over 2 years. I was told that I was the perfect candidate, yet I have received no results. Unfortunately my legs were burned in the process due to a technician error. They performed a photofacial on the scars in attempt to reduce it, though they ended up burning me worse (they lasered the same spot 5 times in a row). They have also attempted to use microderm to reduce the scarring, but positive results have not occurred. Time and time again I have asked them for empirical literature to support the procedures that they are using to get rid of my scarring; they have not been able to produce such literature. They will not allow me to speak to a nurse and the regional manager did not “have time to talk to me” until a few weeks ago. Not surprisingly, she is now not returning my calls. They have continually lied to me about being on “special treatment, ” only later to find out that no such treatment exists. I’m at a loss and don’t know what to do. If you have any information that could help me move forward, please email me at janeedem@yahoo.com.

ComplaintsBoard
K
7:31 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Laser Skincare equipment bad and burned

High pressure and after several phone calls and wheels and deals... I finally gave in for hair removal and skin tightening... Omg, I wished I had never done it. Never have had such high pressure, I feel like they are hounding me every time I go in there and I have not had any reduction and the equipment they use is not safe and it is old. Please do not go to american laser center. They have 2 offices. One in st. Charles and the worst one in chesterfield. Ran by the mafia I do believe in michigan... It is a scam company.
I am so sorry I spent over $1500... And am out of all it and no hair reduction and burnt!

Read full review of American Laser Skincare and 1 comment
Update by Kym Cicca
Feb 03, 2010 7:32 pm EST

I agree... same with me... do not go to any American Laser Center from what I hear and have seen from family and friends.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
AmericanLaserCenterScam
Clarksville, US
Sep 03, 2010 2:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

FILE A COMPLAINT TO FTC + STATE ATTORNEY GENERAL + BBB

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

American Laser Skincare contacts

Phone numbers

+1 (248) 426-8250 +1 (425) 452-9600 More phone numbers

Website

www.americanlaser.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with American Laser Skincare?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with American Laser Skincare Customer Service. Initial American Laser Skincare complaints should be directed to their team directly. You can find contact details for American Laser Skincare above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about American Laser Skincare. Discuss the issues you have had with American Laser Skincare and work with their customer service team to find a resolution.