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American Home Shield Corporation [AHS] / air conditioner

1 memphis, tennessee, TN, United States Review updated:
Contact information:

MY a/c was repaired on May 24th 2018 for leaking coils which froze up the unit I paid $700.00 to refill the Freon back in it. 4 month later and it freezes up again. I contacted AHS and they sent the same company out who stated the coils are leaking again but this time worse. The ac company stated he would have to re-seal the coils and pay another $550.00 to repair it but cannot guarantee it will leak again. I try to tell a supervisor from AHS but they told me to fix it again and see what happens. I told them I am not paying anymore money out of pocket since they refuse to replace my unit. They hung up the phone on me. I have called back numerous times to get a hold of a supervisor and they refused to transfer me or just hang up the phone. I contacted Corp dept. and cannot get a hold of anyone.

Oct 9, 2018
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  • Uh
      21st of Oct, 2018
    0 Votes

    The system needs to be replaced if it’s leaking refrigerant, but don’t expect AHS to do anything but keep patching. The contractors have to bear the expense themselves, with exception to the non-covered costs like refrigerant—which the customer has to pay for. If the HVAC contractor bills AHS more than an average cost per ticket of $225 including the service fee, parts and labor, they will be fired by AHS. So their choice is to eat the expense so they can keep getting more calls. Recommending HVAC equipment replacement is fine with AHS, as long as the contractor is willing to provide the equipment and the labor for free. For obvious reasons, the contractor will always choose to repair the worn out equipment, unless there is a way to get the entire claim denied. Then the customer is out the service fee and the contractor collects the same amount of money as if he had done major work! Socialism for your house! Some customers receive more than others, but the contractor gets paid the same. In the event equipment is recommended for replacement, be prepared for some long waiting, poor quality equipment and corner cutting, coupled with jacked up non-covered costs for frivolous install-related expenses. Instead of going that route, you can always ask for a cash out option, where AHS will give you the money instead of the contractor—more money, actually, than the contractor would have gotten paid by AHS—and you can then combine that with your non-covered charges you would’ve paid to the AHS contractor, and hire a decent company to handle the replacement. You get what you pay for, and if going the cheap route is your thing, AHS is the plan for you.

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