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2.4 9 Reviews 442 Complaints
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American Express Complaints 442

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American Express high interest late fees problem

I have been sent to a collection agency to collect what i owe American express my account has been closed yet American express continues to hit me with high interest late fees and over limit fees. The amount sent for the collection agency keeps changing and no one from American express will talk to me about stopping these charges. Most credit card companies when sent to collection agency will stop all charges and collect only the debt owed at the time sent to collection agency. People beware of American Express.

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SouthernKudzu
Atlanta, US
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Mar 01, 2011 2:23 pm EST

I can varify this persons complaint completely. I too came across hard times and have a balance that I've been paying on at the rate of $1000 / month. Yet AMEX is charging me $200 / month in fees and refuse to work with me on this. Once paid in full, I will never use another credit card again. I can pay myself $1000 / month and save enough to have plenty of spare cash in the future and not owe anyone anything. I HATE ALL BANKS!

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Evonne Pratt
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Mar 08, 2008 11:57 pm EST

I want this ### canceal

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12:00 am EDT

American Express credit card credit problem

I am a gold card member since 1964 for the last 6 months my A.E. gold card account has been less than 1000.00 per month. When I tried to charge a cruise cost 6050.00 to my card A.E. refused. A.E. claims only the last 6 months constitute the history to determine A.E . card credit. Previos balances were averaging 3 to 4 thosand a month. This has been the case for over 30 yrs. Now A. E. will allow my card a max. of 2000.00 credt a month. I have paid 125.00 for 2 cards annualy since I have had the card. My payments are on time and my credit rating at the top of the charts.

How can A. E. Expect brand loyalty with these poicies? A. E. Promised to call me but yet no call.

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Ckelly6556
US
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Jun 29, 2025 12:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Asked customer service to reverse a late charge due to a misunderstanding with their Plan It services. Had the card for 11 years and was never late. They just kept saying it's "denied". No explanation.

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double pissed customer
318 Timber Lakes, Heber City Utah, US
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Mar 20, 2024 5:50 am EDT

I have been jerked around by American Express Travel for 5 days. I am a 39 year card member. My card ends in 33000. My return flight was cancelled by Saudi Airways and I booked through American Express Travel. I have been on hold for a total of 9 hours with no return calls.

This is not acceptable...

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jamana1935
Sister Bay, US
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Aug 20, 2023 6:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Already contested twice with AXP. Hertz charged over 6000.00 for a one week rental.

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Alicia23
Hillsboro, US
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Jul 01, 2023 12:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My account was closed and I wish I had mail notice. I did not receive the email and by the time I tried to use it -it was too late. I called customer service 6/23/23 but they happily said it was irreversible. So disappointed. I was so close to finally being able to redeem my rewards. I was a few cents short.

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Yeru Dawson
US
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Jun 25, 2023 9:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

It's about without my knowledge or consent that Identity Theft took out my money from ATM machine and 3 times denied when filed claims dispute by my bank ( American Express Serve ). They locked my account while my funds from my income in still there so how do I get my money back please! Otherwise the lawsuit is on the way!

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Bella Cucire
BRUCETON MILLS, US
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Apr 20, 2023 12:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

2023-04-12 Attempted to pay my federal taxes in the amount of $1295 online with my American Express card. Current stated available balance is $2748. Charge was declined. Customer Service states my account is currently "under review" and they will not process it.

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punbee27
Los Angeles, US
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Apr 02, 2023 10:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Around 03-2022 AMEX placed limits placed on my gold and platinum card because a new account I added had withdrawals locked, it was resolved within 24 hrs and legal documentation was provided to AMEX, yet my account was never return back to normal. I have never gone 30 days yet I'm still being treating like this.

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Linda Lee Hudson-Von Axelson
US
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Mar 11, 2023 9:22 pm EST

For the third time this year, I can't log into my account. It says I must change my password but when I try that it say the system is down, try again later. This is exactly what happened the two previous times. That means a lengthily phone call again, and again and agaain.

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Joseph Brougher
US
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Jan 28, 2023 11:33 am EST

Never been late with my american express account was late with my payment fee of $29.00 3 days. The agent showed very little empathy.

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L.Young
US
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Dec 21, 2022 2:57 am EST

I have tried to contact American Express credit Card services but I have not been successful. According to the law 15 USC 1692, 15 USC 1666, 12 CFR 1026.13. They are in direct violation. I would like for this matter to be resolved within 2 business days.

Overview of American Express complaint handling

American Express reviews first appeared on Complaints Board on Sep 21, 2006. The latest review Amex refuses to provide an email address for written consumer complaints as amex misappropriates funds: was posted on Dec 27, 2024. The latest complaint refuse to reserve the emergency credit was resolved on Jul 16, 2014. American Express has an average consumer rating of 2 stars from 451 reviews. American Express has resolved 145 complaints.
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  1. American Express Contacts

  2. American Express phone numbers
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    American Express Loans
    More phone numbers
  3. American Express emails
  4. American Express address
    200 Vesey Street, New York, New York, 10285-3106, United States
  5. American Express social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 01, 2025
  7. View all American Express contacts
American Express Category
American Express is ranked 1 among 104 companies in the Credit Cards category

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