American Express’s earns a 2.4-star rating from 9 reviews and 442 complaints, showing that the majority of cardholders are somewhat dissatisfied with financial services.
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high interest late fees problem
I have been sent to a collection agency to collect what i owe American express my account has been closed yet American express continues to hit me with high interest late fees and over limit fees. The amount sent for the collection agency keeps changing and no one from American express will talk to me about stopping these charges. Most credit card companies when sent to collection agency will stop all charges and collect only the debt owed at the time sent to collection agency. People beware of American Express.
The complaint has been investigated and resolved to the customer’s satisfaction.
credit card credit problem
I am a gold card member since 1964 for the last 6 months my A.E. gold card account has been less than 1000.00 per month. When I tried to charge a cruise cost 6050.00 to my card A.E. refused. A.E. claims only the last 6 months constitute the history to determine A.E . card credit. Previos balances were averaging 3 to 4 thosand a month. This has been the case for over 30 yrs. Now A. E. will allow my card a max. of 2000.00 credt a month. I have paid 125.00 for 2 cards annualy since I have had the card. My payments are on time and my credit rating at the top of the charts.
How can A. E. Expect brand loyalty with these poicies? A. E. Promised to call me but yet no call.
Asked customer service to reverse a late charge due to a misunderstanding with their Plan It services. Had the card for 11 years and was never late. They just kept saying it's "denied". No explanation.
I have been jerked around by American Express Travel for 5 days. I am a 39 year card member. My card ends in 33000. My return flight was cancelled by Saudi Airways and I booked through American Express Travel. I have been on hold for a total of 9 hours with no return calls.
This is not acceptable...
Already contested twice with AXP. Hertz charged over 6000.00 for a one week rental.
My account was closed and I wish I had mail notice. I did not receive the email and by the time I tried to use it -it was too late. I called customer service 6/23/23 but they happily said it was irreversible. So disappointed. I was so close to finally being able to redeem my rewards. I was a few cents short.
It's about without my knowledge or consent that Identity Theft took out my money from ATM machine and 3 times denied when filed claims dispute by my bank ( American Express Serve ). They locked my account while my funds from my income in still there so how do I get my money back please! Otherwise the lawsuit is on the way!
2023-04-12 Attempted to pay my federal taxes in the amount of $1295 online with my American Express card. Current stated available balance is $2748. Charge was declined. Customer Service states my account is currently "under review" and they will not process it.
Around 03-2022 AMEX placed limits placed on my gold and platinum card because a new account I added had withdrawals locked, it was resolved within 24 hrs and legal documentation was provided to AMEX, yet my account was never return back to normal. I have never gone 30 days yet I'm still being treating like this.
For the third time this year, I can't log into my account. It says I must change my password but when I try that it say the system is down, try again later. This is exactly what happened the two previous times. That means a lengthily phone call again, and again and agaain.
Never been late with my american express account was late with my payment fee of $29.00 3 days. The agent showed very little empathy.
I have tried to contact American Express credit Card services but I have not been successful. According to the law 15 USC 1692, 15 USC 1666, 12 CFR 1026.13. They are in direct violation. I would like for this matter to be resolved within 2 business days.
Overview of American Express complaint handling
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American Express Contacts
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American Express phone numbers+1 (800) 528-4800+1 (800) 528-4800Click up if you have successfully reached American Express by calling +1 (800) 528-4800 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 528-4800 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 528-4800 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 528-4800 phone numberPersonal Cards+1 (800) 492-3344+1 (800) 492-3344Click up if you have successfully reached American Express by calling +1 (800) 492-3344 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 492-3344 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 492-3344 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 492-3344 phone numberSmall Business+1 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if you have successfully reached American Express by calling +1 (800) 954-0559 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 954-0559 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 954-0559 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 954-0559 phone numberAmerican Express Serve+1 (877) 297-4438+1 (877) 297-4438Click up if you have successfully reached American Express by calling +1 (877) 297-4438 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (877) 297-4438 phone number Click down if you have unsuccessfully reached American Express by calling +1 (877) 297-4438 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (877) 297-4438 phone numberAmerican Express Gift Cards+1 (800) 221-7282+1 (800) 221-7282Click up if you have successfully reached American Express by calling +1 (800) 221-7282 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 221-7282 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 221-7282 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 221-7282 phone numberGift or Travelers Cheques+1 (844) 273-1384+1 (844) 273-1384Click up if you have successfully reached American Express by calling +1 (844) 273-1384 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (844) 273-1384 phone number Click down if you have unsuccessfully reached American Express by calling +1 (844) 273-1384 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (844) 273-1384 phone numberAmerican Express Loans
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American Express emailsinfo@aexp.com100%Confidence score: 100%Supportauemailfraud@americanexpress.com99%Confidence score: 99%spoof@americanexpress.com98%Confidence score: 98%ukemailfraud@americanexpress.com97%Confidence score: 97%support@americanexpress.com85%Confidence score: 85%support
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American Express address200 Vesey Street, New York, New York, 10285-3106, United States
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American Express social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 01, 2025 - View all American Express contacts
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I can varify this persons complaint completely. I too came across hard times and have a balance that I've been paying on at the rate of $1000 / month. Yet AMEX is charging me $200 / month in fees and refuse to work with me on this. Once paid in full, I will never use another credit card again. I can pay myself $1000 / month and save enough to have plenty of spare cash in the future and not owe anyone anything. I HATE ALL BANKS!
I want this ### canceal