SUBMIT A COMPLAINT

American Automobile Association / AAA.comroadside assistance

This morning 7:15 am called AAA emergency roadside assistance line for a tire blow out on the interstate hwy. call went directly to, "sorry we are experiencing longer than normal call volumes right now, your call will be answered as soon as a rep is available". After 8 mins I gave up and changed the tire myself. This is the second time, since I have paid for the AAA coverage that they were not able to service my needs. I feel this is totally inappropriate and for the coverage that is offered, there should always be a voice to answer the phone. I should at least receive a credit of what the tow company would have been paid to change my tire..and a cleaning bill payment for my cloths.

Why pay for this "emergency" service, if it is not available when it is needed (in the emergency)?

11/27/18
7:15 am
[protected]
Jeff Prestmo

Li
Nov 27, 2018

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