Amazon.com / guarantee not honored
The Amazon.com A-To-Z Guarantee Is A Joke And Not Usable and does not give you any guarantee!
I have tried to use this Amazon.com A-to-Z guarantee on several ocassions and they denied my requests for reasons not stated in their denial.
(After appealing their denial they told me that they denied my guarantee because I did not contact the
seller within 14 days of receipt of the products).
This 14 day window is hidden in their description of their A-to-Z guarantee but is not obvious when you
purchase a product. The product descriptions never say that "You have only 14 days to complain about this product".
When you purchase products that are sealed in hard plastic bubble packaging you do not expect that you
have to open the packages Immediately (or within 14 days) to try out or test the products.
For example, you purchase a wireless USB 801.11n adaptor and because the price is right you order 3 of
them. When you receive them they are all nicely packaged in fancy hard plastic packages. Do you expect
that you will have to open each package and test each item? Of course not. You would expect that the
products you received were working and that you could use them several months or years after you
Now this is the problem and the deception about Amazon.com's A-to-Z Guarantee: They require you to open and test the products that they (or their third party sellers) sell within 14 days or they will not honor
their A-to-Z Guarantee!
This is really bad. Who expects to review or use all products within 14 days?
My advice at this point is to not purchase anything from Amazon.com that you cannot verify that is good
and working within 14 days of receipt. That is, do not purchase anything from Amazon.com unless you
intend to use it immediately.
(So much for buying stuff for future use - Forget it!)
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