Amazon.comcancelled prime membership

I cancelled a prime membership in April 2018. I had not used it & to pay $13.77 monthly for someth in ng I dont use is ridiculous. I cancelled by phone & in writing with both Amazon office & Synchrony bank who services the account. I am still being billed each month 7 months later. My credit score has fallen since this is showing as mon-payment. I have called Amazon several times & also contacted Synchrony Bank.
Customer Service at Amazon is horrible & can not speak English. Places you continually on brief hold (their terminology). No supervisor available.
This is unreasonable & going on for months.
I rarely ordered from Amazon before & definitely will not order from them anymore. This needs to be rectified.

Nov 26, 2018

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