Amazon
reviews and complaints

Hi My account was closed by Amazon account specialist suddenly since I sent back & got refunds for damaged/inappropriate items. No where on the website there is a mention on the limitations on the returns. Also after I got suspicious & humiliating email from them (account specialist team) to connect the customer service team & share the feedback to avoid this trouble - I did that as well. Then again I received damaged items & before send it back I spoke to customer service associate to reassure if I can send it back as I have received the scary account clousure threat from account specialist team & they affirmed me to fearlessly get the items replaced as I have given fair reasons for returning the items. But to my shock my account was closed by account specialist team & they brutally refrained in giving me the insights of the investigation. I pleaded them to call me but they are no way contactable. Now to my horror amazone has charged my credit card for an item which I already have returned them and also received a 'return received confirmation' & none of the account specialist has responded to my mail. I feel a threat to my card details saved with them. Feeling terrible with their hooligan like behaivior. Can someone please help me

My wife ordered three 72 inch long Jorgenson Bar clamps for me for Christmas, which arrived on December 24th. The clamps were sent in a cardboard box and not secured inside. The clamps should have been sent in a wooden crate and securely fastened as they are quite heavy and 3 clamps is more than you want to lift. The clamps arrived with 3 bent clamps, and one clamp had a broken part that I didn't notice until I wanted to use them for the first time. I immediately contacted them and was informed that 7 days had passed and I could not return the product and even if I could it would be subject to a 15% restocking fee. They informed me that there was nothing I could do and that they couldn't help me. They did wish me a pleasant day at the end of their email, and probably are still laughing about how they scammed another customer.

You have no ideal of the money you have cost me for filling out a suryey for ___YOU__. You gave me a product for trial for a reasonable rate @2.99$, 4, 99$ and 9.95$ but did not tell me I would get charged the full price of the product after 14 days ( rapid eye & facial cream= 99.00$ & 132.00$)( e-cigsbrand 99.00$ & 29.95$).. They should stand by the deal with filling out the surveys for a tial product & charging us for the full price. I did view Amazon as a good place to shop & I trusted them but after trying to help them with filling out a survey, I feel Like I go sh t on.. Will not shop there again. thanks for nothing.!

I placed an order on the amazon india having the order number #[protected] around the last week of october 2015 and the size of the t shirt was not correct so i returned the tshirt and said the amazon to refund my money they collected my tshirt in two three days and after sometime i checked my account but i did not got my refund and when i contacted they said they have initiated the refund on the 1st of november 2015 and you will get in 1-2 days but i did not got it then again i contacted them and i found that i have entered the wrong account number on the amazon india website in which one digit got wrong by the typographical error and due to it I was not getting the refund then i corrected or cans say updated it on the amazon india and talked with amazon india and they said you will get your refund in 24-48 hours but i never got it and they said to contact my sbi branch and file the some dispute form and then i requested them to send me the transaction number so that i can contact the bank but they sent and ambigous digits which was The reference number for the refund was NFT-151102173XXXXXXXXXXXXXX and i contacted the branch and bank said give us full transaction number without xxxx then only we can try to find a solution and bank said we can't check the incoming nft in any account and amazon is making a fool out of you and said if account number was wrong then transaction can't be completed and money is with the amazon india .But amazon india even after requesting several times is not disclosing me when i asked them to provide me the name of beneficiary, date of nft, full transaction number they are denying it to me even when i am talking with them through my registered email id..so i can say they are having the money and when we ask them to provide us the proof of submission of money in my account they are not providing the nft number.This is because in real they are thieves and don't want to refund the money and customers are suffering ..I have talked to them many many times but ever time they hears the story and says solution will be provided in 24-48 hrs but they never provides...Hope amazon india will sink soon if they keep on doing these type of monetary frauds..

I have been a seller on amazon for just a few months and i am fast learning how incredibly unfair and questionable their actions are. I have have been banned from selling in toys and games for having just 2 bad reviews on a product when all other reviews were perfect or close to perfect. I was able to get the issue resolved with the customers but it took amazon like 2 months to return my account to good standing. Recently i shipped some inventory to their fullfillment center. They received the invontory on Dec 9th 2015 and decided to forward it to another fullfillment warehouse. They never emailed me or advised me of what they were doing with my inventory. I had to call to find out. They first told me it would be two days before it got scanned in. Then they said a few more days. Then they said by Dec 18th. Well it is now December 19th and after several calls and emails, no one from customer service can tell me SPECIFICALLY what they are doing with my inventory and its been 10 days since they received it! They still havent scanned it in and they wont give me any specific information. It is in limbo and its like $200 worth of inventory. There is no kind of accountability for amazon. They do what they want with the sellers' money, inventory and account and there is nothing you can do about it. They need to be held accountable somehow!

On Saturday, Dec 12th (2015) I placed an order through Amazon for an appliance part. The money was taken out of my account the same day. On Monday the 14th, I received an email from Amazon saying the part was no longer available and that the order was cancelled. When I called Amazon today to see when my money would be back in my account, they told me it would take 10 business days! Unacceptable! But...they could give me a verification code to give to my bank and I could get my money sooner. So...I called my bank and, of course, they don't work that way. They said that Amazon has to fax a letter to them asking for the money to be refunded. So...I called Amazon and they said they can't do that! I then asked to talk to a supervisor. After being put on hold for half an hour... the person says that there are no supervisors available and could she have my number to have a supervisor call me. I give her the number and hang up. 10 minutes later I get a call back, but not from a SUPERVISOR, but from another agent! I explained that I wanted to talk to a supervisor and got put on hold again! After 15 minutes, the agent comes back and says that due to the high call volume, there were no supervisors available and could she get my name and number to give to a supervisor (AGAIN!) So...while I'm waiting, I've decided never to get anything from Amazon again. If you decide to order from them, PLEASE, PLEASE, make sure that the item you want is IN STOCK because it takes a long time to get your money back and customer service will give you a time-consuming run around!

I have shopped with using Amazon many times and have always been satisfied with it. But few months ago I have purchased some items and was disappointed with the quality. I decided to write negative feedback and review on amazon. And then I noticed that they had deleted my review. Well, if you give a product a review that is negative, Amazon will censor or delete it. That is why there are so many positive reviews. Most of the product ratings and reviews are obviously fake. And, if a product you buy harms you, you will learn that Amazon just don't care about it and will not take any responsibility. That is the truth about Amazon ownership. So, just be aware that Amazon products are not so safe. By the way, owners of this site allow deleting negative information. And they know the item reviews are fake. I once saw an interesting review on Amazon. It sounded like "Amazon is very good site. Thank you.". Now I understand that it wasn't real. Read the terms of use and you will see that Amazon has absolutely no obligation or responsibility, because they are not the seller. But they are taking your money, remember that.

I have texted, emailed, tried to call anyone at amazon to stop withdrawing monthly for amazon prime. they don't get my messages but they keep sending me threats about how i must pay them for "Amazon Prime". What good is amazon prime. the other problem with Amazon was I thought this was something to due with a store I set up, but no did I not get any views, but I couldn't even find the items I posted that took days to do. They show the inventory, to me, but not to one single customer. Either way i asked to shut the store and store taking money from me regarding prime. I can't get a hold of anyone from Amazon, for about 5 months now. I'm paying them for nothing and they threaten me. The thing is, I do buy things from Amazon, since I live far out in the country and it takes me about an hour to get to the mall. I've used Amazon for many years, but This is a very big rip off scheme. Can anyone help me here?

I spent all of September, October and November listing 1969 items on Amazon Services selling account. I was selling 4-5 items/day. I received an email Nov 23, 2013 stating that I had listed an item against the detail pages. On Nov 23, 2013 received email stating item was listed incorrectly. Amazon did not tell me which of the 1969 items it was. Am I supposed to guess which item it is? I sued them for $7372 /amended lawsuit on May 25, 2015 for $4999. I NEED AN ATTORNEY FOR TRIAL ON FEB 3, 2016. If I win Amazon will have to pay attorney's fees. I'm in bankruptcy so I can't afford attorney and need money for son. ail pages.

We had booked a small size dress with amazon. Afterwards we have cancelled that order and put a fresh order for medium size dress. Payment was done for both. It was assured that the the cancelled product will not be delivered and money will be refunded. But we have received both the product. We have been asked to send the cancelled product (Which was delivered by mistake) by courier to get the refund. We have also been assured that courier charges will be refunded. Accordingly we sent the product by couries for which we have been charged with rs 205/-. The scanned copy of the courier bill was sent to amazon. To my surprise I have received a cheque for rs 100 only. Which is totally unethical. Amount is not big but the behaviour is unethical. Either theu should pay the full amount else they need not pay anything to us. Its a type of insult of the customer as well as harassment.

Amazon have just closed my account down after spending thousands with them over the years but have have just emailed me saying " you have returned to many items so we have no choice but to close your acount " . OMG I return items that are not fit for purpose or faulty so for amazon to close my account just like that is disgusting and the worst customer service I have ever come across .

Worked for them for just a little while... They pay based on other Warehouses in the area not what the average pay is in the area... Knew it was never going to improve for 3 reasons... 1) sat in one of their meetings and they asked everyone who was there since plant opening to stand up... Maybe 7 to 10% stood. 2) my supervisor turned in her notice in the next week and when I asked why she said she was going to a job paying $4 more per hour and she was a supervisor at top pay. 3) They stated over and over that they would never pay what other good companies were, just other warehouses around, I have heard that 7 to 10% would now be 2 to 4% because of all that have left for higher paying jobs...

Paid $99.00 on Discover card 11/04/2015 - read on Yahoo where Amazon was hiring "many" people for new product introduction. Received "free personal coaching" Social Media Expert pages and got log in. Called number [protected]. Rang 1 time went into immediate song recording. No body answered. Called customer service. [protected]. Reached Facebook Money Maker recording? Was told that someone would call me next morning at 9:00 am. Then, someone called me and said that they would call me back in 2 hours? RIGHT. Not a damned call back from any body. Amazon and Facebook are BOTH taking everybody to the cleaners with this scam! No way to get money returned - tried every way to get to Amazon corporate. No executives are willing to put up direct number and/or emails for complaints! These people are not trustworthy.

Amazon.com and Amazon.co.uk are clearly hacking agencies. Don't purchase anything from this crime-hub as after a while you all credit info and entire ID package falls in the dirty hands of criminals. They also manipulate with customer reviews, allowing some authors to place 100s of fake 5-star reviews on their own books and disallowing the fans of other authors to place legitimate reviews. 99% of the "customer reviews" are FAKE, placed by amazon and their associates. There was a talented author, harassed by some psycho "maggs" at amazon.co.uk, who without making purchases, based on personal motif, had damaged 7 books from the same author by placing abusive and obscene reviews in the same day, under 7 books of the same author (without purchase or reading). When amazon.co.uk received multiple complaints about those abusive reviews that apparently violate the community guidance of decent conduct by using words like "garbage" "rubbish" "terrible" "stupid, " amazon.co.uk did nothing, moreover it responded that such reviews are "within its community guidance." Amazon's such actions are reported and filed in USA Congress and British House of Lords. We anticipate that amazon will soon be demolished because of its obvious dishonesty and for allowing mental residents dance on their platform.

On September 25, 2015 I placed an order on Amazon for Geniux Extra Strength - Limitless Pill Brain Booster Dietary Smart Pill Brain Booster The Best 30 Pills Capsules Sold by: Skinny Store $64.00 I received the pills about 1 week later. I tried the pills on the 1st two days I didn't see any changes or improvements, so I figured I would try them at least a week thinking that with most medications they take time to get into your system. Well nothing changed or I didn't feel any different. So I contacted Amazon and wanted to refund the merchandise, they put me in touch with the seller and the seller says because I opened the merchandise they would not refund my money. I was shocked because how do you know if it was going to work or not unless you tried the product. After back and forth with Amazon they too said that my grievance was not substantiated because they say their policy is that if it is opened they don't take it back. Amazon also has on their site that you should look at the product on the company website before you buy. Well I did that and GENUIX policy has a 30 day money back guarantee. So after reading that I thought surely Skinny Store/Amazon would honor that, however neither company will. I feel like I have been scammed. If I go to GNC and a product is not what it says it is you get a refund or a store credit. If you don't use a product then you don't know if it works or not. For $64 I find this unacceptable. If Skinny Store is going to sale GENUIX product or be a GENUIX representative then they should honor GENUIX policy on satisfaction guaranteed or your money back, that's a 100% guarantee. I want either Skinny Store or AMAZON to refund my money. I feel like Skinny Store should follow GENUIX policy. I feel like AMAZON should have stood by their own suggestions that I go to the products website before I buy, which I did. Someone should be held responsible. Furthermore, GENUIX is a scam it does nothing for the brain or energy boost. AMAZON should do more to protect their consumers.

I ordered an ink cartridge online from Amazon.com on October 10, 2015. I received a confirmation, and was advised that the order would not ship for 4 days, and would be delivered in 10 to 16 days. I immediately contacted Amazon to cancel the order because of the excessive delay in shipping and delivery. Amazon refused to cancel the order even though it had not yet been shipped; it hadn't even been packaged for shipment. I was told the order could not be cancelled, there were no exceptions. There is nothing on their website that warns the customer than an order can not be cancelled, even if they are advised to cancel the order before it is packaged and shipped. Frequent contact with Amazon.com customer service resulted in their promise for support, they offered me their A to Z guarantee, then they said their A to Z guarantee had been denied. This company is deceptive, unprofessional, and their customer service department is totally worthless.

I had a amazon seller account for a few years now, and from one day to another amazon closed my seller account and about a month after that they completely restricted my access, and as i have been using fba i still have about 100k worth of inventory in the warehouse over there which i dont have access to it. These price of these are going down every day because they are current cameras and they will be old models soon, i am looking for a way to get back my inventory from these robbers, i would take my business to other places but they wont give me back my inventory, i am looking for legal help for a lawyer who know this filed of business. For you other seller, this will be your complaint in some time from now, so please work on plan b, right now before you look like me, i also read these reviews not long ago thinking that this will not be me, but here i am, the reason they claim to suspend my account was that it is linked to another account, which is fully bogus, so if you have any idea please relpy to this post,

We have been suspended from selling now for the best part of seven weeks.
Despite many attempts to have Seller Central explain to us why they did this they have neither returned our mails or contacted us directly.
From reviewing your discussion boards on this site it seems we are not alone in our problems. We are now at the point of closing our business at much cost.
Does anyone have a direct line number where we can contact someone who has a higher position in the company.
We tried sending a mail to the CEO but guess what, no answer.