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Amazon / stores123 at amazon - bent and broken product (woodworking bar clamps)

1 Amazon.comAmazoncom, United States
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My wife ordered three 72 inch long Jorgenson Bar clamps for me for Christmas, which arrived on December 24th. The clamps were sent in a cardboard box and not secured inside. The clamps should have been sent in a wooden crate and securely fastened as they are quite heavy and 3 clamps is more than you want to lift. The clamps arrived with 3 bent clamps, and one clamp had a broken part that I didn't notice until I wanted to use them for the first time. I immediately contacted them and was informed that 7 days had passed and I could not return the product and even if I could it would be subject to a 15% restocking fee. They informed me that there was nothing I could do and that they couldn't help me. They did wish me a pleasant day at the end of their email, and probably are still laughing about how they scammed another customer.

Jan 6, 2016

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