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Alltel / overcharged

United States Review updated:
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We have consistently been over billed, charged for text messages that were already included in our service and charged different rates for the exact same taxes and fees for each phone. Repeated attempts to resolve and contact Alltel have resulted in them telling us 'someone would get back to us' about why the taxes and fees were always inconsistent and over.

We were told it must be 'your phones' when we pointed out multiple discrepancies and billing for text messaging that was covered under our plan - and issued a credit for that month. But if we don't watch each month the do it all again and only resolve a small percentage of issues after HOURS of phone calls. Nothing we do resolves this problem.

We would be very happy to join ANY class action lawsuit against alltel regarding improper charges and over billing.
Va
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Cr
  11th of Dec, 2008
Agree Disagree 0 Votes
We have consistently been over billed, charged for text messages that were already included in our service and charged different rates for the exact same taxes and fees for each phone. Repeated attempts to resolve and contact Alltel have resulted in them telling us 'someone would get back to us' about why the taxes and fees were always inconsistent and over.

We were told it must be 'your phones' when we pointed out multiple discrepancies and billing for text messaging that was covered under our plan - and issued a credit for that month. But if we don't watch each month the do it all again and only resolve a small percentage of issues after HOURS of phone calls. Nothing we do resolves this problem.

We would be very happy to join ANY class action lawsuit against alltel regarding improper charges and over billing.
Lu
  29th of Jun, 2009
Agree Disagree 0 Votes
Class Action Lawsuit??

I'm there! When and where?

After getting new service to two new phones and being assured that we would get two things like NO texting, and a billing cycle that allowed us to pay at the beginning of the month. We signed.
Now we are getting double billed without recourse, an $80.00 per month bill is now $160.00 per month.
We applied for a waiver, it was denied.
We need a cell phone. And with Alltell being the Only provider in our remote area, we feel like they are stealing from us and laughing at us. So, it looks like the only thing to do is deny the bill and bring the phones back with all accessories.
Bite the bullet and pay the Hopefully only $200.00 early disconect fee.
De
  18th of Jul, 2009
Agree Disagree 0 Votes
Alltell overcharged me on my phone bill every month they double and triple charged me and when you call to get help they don't even try to help. I got help from one person and a reference number for fixing it and the next bill was tripled and when i called with the refrence number they said that it doesn't matter and they won't do anything about it. terrible company.
Ga
  5th of Aug, 2009
Agree Disagree 0 Votes
False advertisement. Alltel tells you they have nation wide coverage, but they fail to tell you that you can still be charged with roaming charges. There is no federal regulations so they can and will deceive you with every loop hole they can find.

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Verizon Communications Logo Verizon Communications
Customer Service
Overall Satisfaction Rating

1054 Reviews
1300 I Street, NW, Suite 400 West
Washington
DC
United States - 20005
+1 212 395 1000
+1 202 789 1432
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