Allegiant Airlines / passenger handling
Do not fly Allegiant Airlines, we experienced a once in a lifetime, horrible ordeal with them. We checked in over two hours prior to our flight only to be told that our carry- on was "now" over there length requirement, "new policy",
so we had to take our bags back and rearrange to comply, which we did. Of course the plane was delayed from 6:00 departure to 8:00 because of "mechnical problems". Are we seeing a common them here?
In the course of exchanges of our items due to the new policy I asked my husband "What should I do? because you are only allowed one item of reading material and I had school books I needed to keep on my person, he replied with "I don't know" we did not have any conversation with the counter people, except to get one bag back to do some rearranging, as I turned away to go to a seating area to rearrange my baga my water bottle tossed to the ground. Here is were it would be funny if you can possibly believe this one, my husband who was still at the counter (behind me) was supposedly the target of my water bottle(we would find out this piece of nonsense much later). Would anyone like to comment on that one? He was behind me and I going the other way, my water bottle hit the floor in front of me and there was no one around that specific area. It gets better, my husband doesn't want to go through security because we have about four hours to wait and the Tri Cities Airport in Pasco, Washington is just a few gates once you clear security, so we sat on the "couches" RIGHT in front of where you would past through security for over an hour, this would one odd place for unruly people to sit, as time wore on we chose to get a drink, while my husband periodcially checked the status of the plane, finally they told him we should go through security by 6:15 because there where two other flights going out (different carriers) and it could cause security to run behind. It gets even better my husband passes through security, myself and another lady pass through, and some " lady airport cop" stops us (not my husband) and starts talking about "a problem", I just said I don't know what you are talking about and assumed that it had something to do with the other woman. She said I just ask about the delay situation. Well that did not end it, I guess lady cop was having a bad day and decided to get in my face, trying to egg it on, her words were along the lines of "we can take it there", what ever that means? I just looked at her, so she goes down to the counter and has Steve & Stephanie from Allegiant try to allege that I was intoxicated, which Steve later denied he ever said, but he did, and he would have had to because we had the receipt from the restaurant and the server could confirm if push came to shove. So we have established Steve is a liar and later we will find that he has a very bad anger management, too (but that comes later). We are still being cooperate (I don't know why) and then they tell us we will board last and requested our boarding passes, but we heard them radio to take our bags off the plan and they had the captain come out and say while he was a teetotalerand confirmed that neither of us was in any way inebriated, but by then I guess they had to cover their fanny for hassling us and total us we would not be flying, not a problem except because of their mechnical delay there were no more flights going out that night. I ask for the number to customer care and Steve decided to show his absolute true colors by yelling at me that he was off and he wasn't going to discuss it, he was done and a few other rude remarks. The bottom line here is this: do not fly this airline, cooperation will get you nowhere, they were obviously having a bad day with the delay and working over their hours on a Sunday night and had numerous people not so nice as us debate them about their "new" carry- on policy. We happened to get the bad deal, but Steve did said they were refunding our money back to our credit card, (he did give us the option of flying out on their next flight but this was on Sunday and they did not fly in or out again until Tuesday, so that did not work) . We ended up getting ahotel for the night, find ingother arrangements back home on a very nice carrier with no problems what so ever. One more thing "lady cop" came down when we got our bags and ask for my ID, which I provided and she wanted a contact number(what for?) We have never ever in all our flying years had this happen If anyone has had a similar experience and have documentation as I do, blog and I believe there is a remedy.
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