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Aliexpress / panel lights

1 Trevor official store aliexpressSouth Africa

I purchased panel lights from the below store, after a few days I asked why they haven't shipped it, they said I must cancel the Oder and and lie and say I made a mistake if I want a refund. I realized that within 6 hours it will cancel by itself (customer protection, if the seller does not ship within a certain time the Oder gets cancelled and you get your refund) so I went about my day because I was busy. Before 6 hours the seller changes the status to shipped, and sends me a message and say open a dispute and say you made the Oder by mistaken. You can only open a dispute after 10 days, the waiting period for a refund is somewhere between 3 to 15 days. The Seller's reason for not shipping, is that my address is in a remote area, I live in a capital city of my country in the surbabs, so I am being made a full fool of and feel scammed and not protected. AliExpress protects Seller's and not buyers. And does not provide a service where buyers can complain about scams such as this. I have no where, no phone number to call AliExpress and complain about this


Jan 8, 2019

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