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Aldo / bad customer service

1 Singapore Review updated:

Hi, i would like to make a very important feedback about one aldo staff working in singapore, at suntec city named mindy who doesnt know her products well, and she definitely is not a customer service oriented and very unhelpful, she even argued with me. When i asked her if the watch can be adjusted, she said no. Does it has a service centre she said no. How do we adjust it, she said she doesnt know. When i asked her how are we gonna buy if you know nothing. . She said customer still buy. So what happen if customer bought it and she has problem changing the straps. . And she said she doesnt know. The best thing is, she's in charge of the store. How is this possible? I have a receipt, dated 25 / 02 / 2010 @ 12:44:16. Watches code : 1) (Middough - 81) 31 - 14 - 1 [protected] s10 (White&gold) , 2) (Berry - 81) 31 - 14 - 1 [protected] f09 (Metal matte silver with rubber and leather straps)

Please acknowledge this and do something about this. Thank you.

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  • Re
      7th of Apr, 2010
    0 Votes

    Youre acting like you are buying a Movado watch. Yes, she could have been a little more polite(but you're probably exaggerating as most people do) but for a $35 watch, you are expecting way too much. Common sense would tell you that you can't adjust leather straps also

  • Li
      2nd of Feb, 2011
    0 Votes

    I was offered a £20 gift voucher when both heels fell of the boots I purchased! I'd only had them 10 days! Terrible customer service, it's a joke!

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