SUBMIT A COMPLAINT

[Resolved] Alamo Rent A Car / claim of invoice (receipt) no ra448059703, res [protected], ext ref [protected]

United States

My contact e-mail for replay: tichy.[protected]@gmail.com

We made a reservation of the car through Rentalcars.com with Booking Reference [protected] for the rent period 20-AUG-2018 to 08-SEP-2018. Whole amount of rent fees was paid in advance. It means that everything have been already paid. In hte end we had delayedf flight and we extended the rent to 09-SEP-2018. The fees for this another day were ageed with you in amount 92, 21 USD. It means that we had to pay this amount 92, 21 USD for additional 1 day. But you deduct from my credit card amount 590, 25 USD. The result is that we pay to you extra amount 498, 04 USD.
We ask you to turn us back 498, 04 USD to this Bank account:
IBAN: CZ7527000000002111752271
BIC: BACXCZPP
Bank name: UniCredit Bank a.s.
Account holder: Leos Tichy

I attached your receipts and Booking Confirmation of Rentalcars where you can see that we paid all rent fees in advance.

Thank you in advance for money return.

Best regards

Leos Tichý
e-mail: tichy.[protected]@gmail.com

Alamo Rent A Car
Alamo Rent A Car
Alamo Rent A Car

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Alamo Rent A Car Customer Care's Response, Nov 06, 2018

    Leos, we appreciate it when customers tell us about their experiences and we'd like to help with this. Please email [protected]@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.

Le
Nov 02, 2018

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