My boyfriend and I had a flight leaving from Las Vegas, NV on November 2, 2007 at 2pm. We arrived at the airport at 10am to return our rental car and to await our flight. At approximately 12:30pm we left our flight gate (D24) to get something to eat just up the corridor, we returned at exactly 1:30pm to gate D24. At this time we watched an AirTran plan back way from the terminal and taxi away. We continued to sit at the window next to the D24 terminal awaiting our flight. At approximately 3pm we approached the AirTran service desk to inquire about our flight. After showing our ticket to the guy behind the desk, Jason Carter, we were told, in a very indignant and perturbed manner, that the flight had already left and we’d missed it. We then asked what could be done to correct the situation since we’d been sitting by the terminal since 1:30pm and the flight was not scheduled to leave until 2pm. He replied sharply that someone would help us and then he walked away. The young female that was at the desk, Rashaunda Green, put us on stand-by for the next flight but stated that she could not confirm it. At this point, Mr. Carter returned and we began to question how was that we’d missed a flight that we had been waiting for in the same corridor and at the terminal for hours. Mr. Carter began to state in a rude and accusatory tone that if we were at the terminal then we would not have missed the flight. Ms. Green grabbed her belongs and began to walk off stating repeatedly “I don’t care” when we asked her for her name. Mr. Carter questioned in a very condescending tone “you didn’t see 140 people lined up at the terminal?” After expressing our frustration at how we were being treated to Mr. Carter and the inconvenience of the stand-by for the next flight, he retorted “I am trying to get you on the God-damn flight!” At this point my boyfriend demanded to see Mr. Carter’s supervisor and he responded “I am the supervisor” and stated that the other supervisor had gone for the day. After getting the name and number of the other supervisor Zeke we walked to the AirTran desk in the main airport terminal. We called Zeke who was in fact on duty and still at the airport. Zeke and a young lady by the name of Vivian was very helpful and sympathetic to our situation and were just as out-raged by the way we were treated by Mr. Carter. Zeke gave us the number to customer service to file a complaint that my boyfriend called and spoke to a guy named David (ID#: 6435) who was just as rude and disrespectful as Mr. Carter. He hung up the phone and called back and spoke with a guy name Zavario who was very helpful and took all the information for my complaint down.
We have never been so disrespected by any airline and we use AirTran frequently. I am seeking the termination of Mr. Carter, strict reprimand for David (ID#: 6435), and some sort reward for Zeke, Vivian, and Zavario for outstanding customer service. I would ask to be compensated in some fashion for the way we were treated but I don’t think I have to. I want to be notified immediately of the action taken against Mr. Carter for cursing at long-time AirTran customers and David (ID#: 6435).