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Agoda Company / cancellation

1 Singapore, Singapore Review updated:
Contact information:

I booked with agoda and decided to cancel. (Booking id [protected]) they're website says free cancellations! This is false advertising. There are no free cancellations. The hotel i booked is not safe. I called customer service for a full refund and i keep getting the run around. The agoda representative says they called the hotel and the hotel can't find my reservation or that agoda needs to send a cancellation request to the hotel so that the hotel can approve my cancellation! That sounds like bull to me. Just cancel my reservation and refund me my money.

Jan 21, 2016
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  • Ta
      5th of Feb, 2016
    0 Votes

    I am going through the same thing, I cancelled a booking and was promised a refund, however what they had done was credited my account then immediately withdrew and retracted the refund. I have since been sent on a wild goose chase to try and locate my refund when the funds remain in their possession. And now its the banks word versus Agoda's word and I would believe my bank over this dodgy outfit anyday !!

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