I have a Maytag fridge 13 months old. One day, the control panel started flashing and the ice dispenser door started flapping open and closed. I called Maytag. They told me it was a known issue covered by recall and would be covered. They dispatched A&E and said it would take 10 days. I called A&E after 6 days just to confirm they had the appt and to make sure they understood the problem so that they could fix it in one trip (it's tough living out of a cooler). A&E said that the work order would be customer paid and not covered by warranty. I had to call Maytag and have them call back A&E and then call back A&E. Then I asked A&E if they understood the problem and they said they were just told to diagnose the problem. So, back to Maytag to tell them to tell A&E that the problem was known, part of an official recall and didn't need to be diagnosed. Nope, Maytag refused and will not ship parts even though they know the problem and what part fixes it. They want me to wait 10 days for a diagnosis then order a part that will take another 10 days (it's out of stock at Maytag but readily available on appliance parts web sites). The Maytag warranty is worthless. Who can live without their Fridge for a month. It's my opionion that Maytag wants you to get so discouraged at the time it takes to resolve issues that you'll just go and pay to have the problem fixed out of your own pocket. I will never buy a Maytag, Whirlpool or Kenmore appliance again for the rest of my life. It looks like another american industry has been driven into the dirt and we'll soon be forced to buy foreign to get any degree of quality and service. Sad, really sad. The Maytag man is Dead!
Bruce from Parker, CO.