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A&E Factory Service / house flooded and washer then burned up due to a&e tech

1 United States Review updated:

My Maytag washer machine has been nothing but trouble since I purchased it a few years ago. On Saturday Maytag Warranty sent out A&E to my home because I noticed the carpet under my feet in front of the washer was went. The tech came to our home and took apart the machine and saw a very tiny pin hole in the black tubing. he went out to his truck and got some sort of glue that he said would seal this micro size hole and he would order a new hose but I could do wash after two hours of allowing the glue to dry. I did not do any clothes on Saturday but did a load on Sunday morning., Within minutes of me walking away from the washer my son starts screaming that my house is flooded. I run to the laundry room to see water gushing out from under the washer machine. I turn off the machine and call A&E. Of course on Sunday they had people manning the phones but no one to send out under emergency conditions due to my carpets being flooded, drywall soaked as well. They said I would have to wait until Monday.

I called this morning and explained that the tech had told my husband, two boys and myself that I could wash clothes after two hours to allow the glue to dry and that now my house is flooded. They said we will send someone out today. Well by 3pm my house is starting to stink from molded wet soggy air,,,so I call them back and ask when this guy would be coming out. They said before 5pm. I called again at around 4:30pm and he was supposedlfy on his way to take photos of the damage and write out a report. Keep in mind that this tech would not give me a print out of his visit on Saturday and the instructions he gave us. He arrives at 5pm and I asked him about taking photos of the damage and he said "I am not taking any photos, we are not allowed to". I told him that is not what the A&E office has told me on Sunday and again today. He opened up my washer machine and realized HE FORGOT to attach the one end of the black hose so it was NOT the pin hole he sealed off, it was a flood in my home due to HIS NOT attaching the clamp on to the one end of the hose. He fix the clamp, ran my machine and said "see, there are no leaks, I just forgot to put the clamp on the hose. I will make out a report about this damage". I asked him if I could have a copy of this report and he said "no, that he does not do the report until later on so he left my home again without giving me anything to even prove he was at my home.

During him fiddling around with my washer, clamping the hose up etc he ran the machine for a few minutes and then I walked into the kitchen to watch that my dinner did not burn on the stove and he wrapped things up and went outside to leave. I followed him outside and again ask him to write me something stating that it was due to his negligence that my carpets were flooded. He said he could not and could NOT and neither could the A&E people tell me just WHEN they would remove this moldy damp carpet and repair my base boards etc. This tech leaves my driveway and drives down the street and with that my son comes running to me saying the washer machine was on fire.....I ran inside and my husband runs from the other end of the house to find out entire laundry full of white smoke that smelled of burned wires. This tech had left my machine running but had turned off the water to it and the machine and drum ran without water in it and it burned up...I immediatley was on the phone with A&E and told them to quickly get this tech back to my smoke filled house. The put me on hold to about 10 minutes and came back on the line stating he would NOT come out to my home, and he told them that he never touched my washer machine and told me not to do any clothes,,,which ALL of that is a lie. He said and did all of these things that I have stated in front of my, my husband and my two teenage sons..

So now I have flooded floors, ruined, carpet, mold growing in my home and a washer machine that has been burned up due to this tech NOT watching what he was doing. A&E should expedite this matter, authorize me to get estimates today, which they did NOT, and fix my home and now replace my washer machine that is burned. My house stinks of burnt wires, burnt something, and I feel I have no chose but to take these people to court.

I have informed Maytag that I feel after all of this that they are sending out a company that is rude, uncaring and not honest to say the least and has left me with no washer machine and flooded floors, base boards and drywall and they act like they could care less about the mold factor and air quality in my home.

This is just unreal...I asked A&E for their Corporate Headquarters phone number and they would not give it to me,,,they said the company would rather have you write to them with complaints. I finally got their website address and I can not find a place to email this company a complaint...

Jm
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Comments

  • El
      23rd of Oct, 2007
    0 Votes

    I have been a retailer and servicer of appliances in Michigan
    for 35 years. The consumer is not aware that since Whirlpool
    purchased Maytag, Amana, Magic-Chef and Jenn-Air they
    have changed those product service requirements to match
    Whirlpool policy. Independent services were paid millage to service appliance customers outside of a 25 mile radius. Now that Whirlpool owns these companies they have made it clear to us that A&E is to service all of their products during warranty if outside of the 20 mile zone. I was told by Whirlpool that independent services are too expensive compared to A&E. We have gone behind A&E to pick up their mess and to do the job right the first time. I want you to know that we are concerned that, you and other consumers are losing... this type of service is going to be the norm for consumers. As more and more independents are pushed out of the market it won't matter what brand you buy A&E or another company like it will be the Final word... bigger does not make better !

  • Jo
      23rd of Oct, 2007
    0 Votes

    Well... Why blame A&E??? You were the one who bought a maytag!!! You are the idiot!!! Buy a new one. Buy a Whirlpool!

  • Qu
      27th of Nov, 2007
    0 Votes

    Send letters to Sears, they own A&E but don't want to admit it. So many people are so dissatisfied with Sears that they won't let them in their house, so the Sears guy drives his truck back to the shop, changes shirts and gets in the A&E truck. Same idiot different truck.

  • Qu
      30th of Nov, 2007
    0 Votes

    Contact Sears, they own A&E even though they don't want to admit it.

  • To
      21st of Mar, 2008
    0 Votes

    There appears to be a corporate culture at A&E, which is prevalent from coast to coast, of misinformation and downright deceit. I've been over two months waiting for these people to repair my microwave oven which actually worked prior to their initial arrival. (There was a suspicion that it may have been involved in a recall - it wasn't) Since December, 07 until now March, 08 I still don't have a functioning appliance. Parts are never available, technicians are unavoidably delayed and that's not my department is typical of the kind of abuse unwitting customers are subjected to.

    It's no wonder to me why Sears is on the rocks. As far as I'm concerned Sears can fail and take A&E with them. For anyone now working for these companies, I'm sorry for you and your families. Quick, get another job.

  • An
      22nd of Mar, 2008
    0 Votes

    TO WHOM IT MAY CONCERN, I AM IN DEAPERATE NEED OF THE PHONE NUMBER OF A&E FACTORY SERVICE HEADQUATERS/OFFICE OF THE CEO. MY EFFORTS IN VAIN DEALING WIH YOU CUSTOMER SERVICE PEOPLE AT THE LEVEL OF FOLLOW UP AND COURTESY AND IT IS AT THE MOST UNPROFESSIONAL AND DAMAGING POINT OF YOUR CONTRACT SERVICES. IF THIS COMMENT CAN BE DIRECTED TO IT'S PROPER SOURCE OF INQUIRY IT WOULD BE MUCH BE APPRECIATED. MY PHONE CONTACT NO. IS HOME:856 423 5368, CELL:856 981 5509. PLEASE ADVISE, MR. ANTHONY V. BATTAGLIA

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