Where do I start?
This company should be investigated for outright fraud. The major appliance companies that contract their work with A&E Factory Services need to be made aware of the horrible nature of this company. We were lied to, told conflicting information by each person who answered the phone, stood up, taken for fools, and blown off. Below is a timeline summary of what happened. From the looks of things, it seems that our story is not unque and that there is a pattern of lies and fraud involved with the way A&E does business.
1. Whirlpool refrigerator fan goes out after 9 months. Whirlpool assigns A&E Factory Services to the case.
2. A&E schedules for an early Friday AM block from 8-12. No show by 1pm.
3. Called A&E who says "Truck broke down, be there by 3pm". No show by 4pm
4. Called A&E who says, "you're next on list. Tech will be there by 5pm". Tech shows up close to 6pm.
5. Tech opens refrigerator and, without testing anything, declares "Your fan motor is dead".
6. Tech orders a new motor, and despite my suggestion to visually inspect the fan, says he doesn't need to because "he just knows".
7. Because of 4th July weekend, part doesn't arrive until Wednesday.
8. A&E says they will come Thursday to install part.
9. We wait ALL DAY for tech to come. We make 6 calls to A&E inquiring on status. Each time, operator says that the tech is en route.
10. At 6pm, tech still isn't there. So, we speak to manager at call center. He informs us that our order for service was never processed. The tech was never en route. We were lied to.
11. Manager finally has tech show up at 8am the next day, Friday. It's a new tech, and he opens up the fridge to install the new fan motor and finds that the original is not broken. It had something lodged in the blades, and once removed, works perfectly.
The moral of this story: If the first tech had showed up on time, and actually looked at the problem instead of using clairvoyance to diagnose the problem, it could have been fixed on day 1. Also, don't trust a single word that comes out of the mouth of anyone that answers the phone at A&E.