A and E Factory Service — they clearly don't care about new york customers!
On 6/4, while I had my Kitchenaid range on the self clean cycle, the oven stopped working. The fuse blew and the timer on the oven went out. When I replaced the fuse the range top worked, but the timer remained out on the oven and the oven door remained locked. I sent Kitchenaid an email that day and followed up with a call the next day. I received a call back later that day. Service was set up with A and E Factory service for Saturday 6/10. I work 6 days per week, so I had to cancel patients for this service call. The tech showed up at 4:15 (I had been waiting since 1 pm). After he made several disparaging comments about the oven, he stated that he would have to order parts and would return next Saturday (6/17) to repair the oven. I was led to believe he would return with the parts. In fact, without telling me he ordered the parts to come to my home address. I work and I am not at home for deliveries. Thankfully one of my neighbors was nice enough to accept the packages. On Saturday 6/17 no one showed up. I had again canceled my afternoon patients. When I called A and E factory service I was told that the tech was over booked and that he had in fact made my appointment for 6/24. Today I again canceled my afternoon patients and sat home waiting for the tech. The tech called at 3 pm to say he was on his way. When he did not show up by 4:00 I again called A and E Factory service, who told me the tech had gone home sick! No one from A and E ever called to advise me of this. I am now waiting for a service appointment for July 3rd. Furthermore A and E won't guarantee that anyone will actually service the oven on 7/3, according to there manager "things happen, we may have several difficult repairs, or not enough techs, or a tech may go home sick". Needless to say I am very dissatisfied with both A and E Factory Service and Kitchenaid. A and E factory service is located in Texas and they clearly don't care about New York customers. With delivery and installation I paid well over $2,000 for this range. It is less than 1 year old and I have now been without an oven for 4 weeks, with at least another 10 days before A and E Factory service is scheduled to repair it. As large a company as Kitchenaid is I would expect that they would have a reliable repair sub contractor in the New York area. I really can't afford to keep giving up income waiting for a repair tech to show up. I am self employed. When I can't work I don't get paid. Maybe I need to start charging A and E Factory Service my hourly rate for their missed service calls.