To Whom It Should Concern, But Now I Think Better (otherwise known as Advanced Wellness)
Like screaming “how do I get off this merry-go-round, ” I was fooled by the fine print. I should have known better! This company’s protocol for cancellation is a clear pattern of the unethical and unscrupulous, and I should have known better.
After receiving my trail packet, I realized I could not stay consistent with this procedure of teeth whitening. I thought that was it, tried it and can’t do it right now. But then I received another shipment and the charge to my visa, for which I immediately called to cancel my account. I was told it was cancelled and given a cancellation number. The following month, I was sent another shipment and charged again. I called the 1-888 number, spoke with another person saying his name was Mike Thomas, who rather than be helpful tried to circumvent my desires to cancel. Finally, after saying that he had no record of the 1st call last month, no record of a cancellation number given to me and that my account was still active, he relented in giving me another cancellation number.
This one on the phone told me in no way would I get a refund for sending the unopened packages back to this company. Well, I have spoken to Visa and will let the Better Business Bureau and other legal entities pursue this on my behalf.
The only thing you are “advanced” on, rather than wellness, is nothing more than deception. Others will hear about my experience!