con artist
we had ADT service for three years, the length of the contract. before the contract was up we sent them a cancellation notice per the contract agreement. we received a letter stating we owed three months payment. this was an automatic payment from my account they received it every three months. they received all there money..we went to the bank and they called them telling them there was no money due..ADT even tried to say there was back pay!. i informed by my bank to put in a stop payment to them since are obligation was done. so they couldn't continue to take money out of my account.. ADT told my wife they didn't get a letter. i have a copy. granted my wife should of sent it certified she has faith in people.. we then received a certified letter from ADT to pay up.. i will contact my attorney and get this cleared up which will cost me more money..the government needs to shut them down or keep an eye on there business ethics, nothing but con artist !
The complaint has been investigated and resolved to the customer’s satisfaction.
deceptive sales rep., bait-and-switch 5 yr contract
We started using ADT burglar alarm service at October 2010. After a year we decided to move out from the premises and called ADT to cancel the service. They told us the contract was for 5 years. After checking the contract we saw the 'five' years term in the small print part of the contract. (Not in numerical form but the word 'five' instead). Our sales representative Gregori Krakobski assured us that the deal did not include any commitments etc... As you may guess, he simply lied and misled us. I think ADT allows (or maybe promotes) this kind of scam done by their sales reps because they are not helpful on the phone and even if you try to contact to Corporate Customer Relations Consultants in Florida. As a result, we were not aware of a 5 year contract and the signing was like a bait-and-switch deal. After experiencing this with ADT, I personally persuaded the company I work to switch their alarm systems in 3 different locations to other security company (which offered significant discounts though, and free setup). Everything fine for now but ADT problem still not solved. Interestingly the early termination fee they want us to pay is the sum of remaining 4 years.
Sorry. the start date is October 2009.
We started using ADT burglar alarm service at October 2009. After a year we decided to move out from the premises and called ADT to cancel the service. They told us the contract was for 5 years. After checking the contract we saw the 'five' years term in the small print part of the contract. (Not in numerical form but the word 'five' instead). Our sales representative Gregori Krakobski assured us that the deal did not include any commitments etc... As you may guess, he simply lied and misled us. I think ADT allows (or maybe promotes) this kind of scam done by their sales reps because they are not helpful on the phone and even if you try to contact to Corporate Customer Relations Consultants in Florida. As a result, we were not aware of a 5 year contract and the signing was like a bait-and-switch deal. After experiencing this with ADT, I personally persuaded the company I work to switch their alarm systems in 3 different locations to other security company (which offered significant discounts though, and free setup). Everything fine for now but ADT problem still not solved. Interestingly the early termination fee they want us to pay is the sum of remaining 4 years.
faulty home security system
We had an ADT home security system installed about 3 months ago. Since then our alarm has apparently gone off twice when it was not even activated. We were not contacted to confirm if everything was in order when the alarm went off. With the first incident, we merely discovered a security officer on our property and the second we found an ADT note under our front door in the morning.
We have contacted the Service Center on 3 occassions requesting an investigation and were told that a Supervisor will contact us back. We are still waiting! This is clearly a faulty system.
misrepresentation of service
I received an invoice for renewal of a contract effective 3/1/10.
I wrote "TERMINATE 2/22/10" on the invoice and returned it to
ADT on 2/23/10. The contract was not renewed by me because,
in response to a malfunction in the system, the ADT serviceman made
a brief inspection and reported that "We can't repair the system because it is too old." No change had been made in the system from the time ADT took over the contract many years earlier. ADT continued billing
me and I continued paying their invoices for 10 years or more, even
though ADT knew or should have known that they could not service
the system. To me this constitutes misrepreentation.
They have continued to bill me for service up to 5/8/10.
ADT = A Den of Thieves!
The complaint has been investigated and resolved to the customer’s satisfaction.
i have been with ADT going on three years, i refered my mom and she also signed up they were suppose to credit me for three months of service for a referal this was two years ago and still no credit my contact is up next month and i am going to done with these people once in for all.
no service, no contract, no payment
I signed a contract with ADT in 2007 in Pta. In December 2008 I moved to Jhb, and informed ADT about the move. I asked them to sypply my with a radio link for the Jhb area. Well, time went by, and early in December I phoned numerous times to get it done. On the 10th of December, I phoned again, asked them where can I get a transmitter, will install it myself. I owned a security company, so installation of a radio transmitter is nothing new for me).
I was told to go to ADT in Randburg. I took time of from work, went all the way to Randburg, and was told, no, they don't keep stock of radio transmitters.
I phoned ADT head office, and told them I will get another security company, since ADT cannot give me service. I phoned RSS that evening, and the following day, I was connected up to their control room.
Since then, I get WEEKLY sms's from ADT that my alarm doesn't work (well, clearly, since it is not connected to ADT, and I am now living in Jhb, not Pta!) and lately the sms's got threatening... my account is overdue and I will be listed on the credit bureau.
STOP HARASSING ME! You didn't give me service, and I terminated the contract on 10 December 2008.
wrongly installed somke detectors and heat sensors
In 2003 we renovated our home and had to have alarm installed in order to get home insurance.
I chose ADT due to their supposedly great service and reputation.
After having to replace many batteries over time, and after replacing them, we had to test the units to enusre they are working properly, our ears flew off from the nasty sound. We finally decided, we need a new system with a less ear numbing alarm sound and after having had problems with their service repair men and scheduling.
Turns out that ADT did not properly install the units especially the heat and fire detectors in the furnace room, and my work studio which has cathedral ceilings and is filled with flamable materials since I design rugs.
They rather placed them on a much lower area since the installer were to lazy to put them were they should belong, on the highest part of the ceivings.
Also, the box with the batterie was placed in the garage, easy for burglars to get a hold of...you name it they did it and all wrong...
The new security company advised us to call the Fire Dept. and to ask for an inspector to come to our home to inspect placements of the individual detectors, to take photos of them and then to sue ADT which we are doing now!
It is irresponsible for a company like ADT to sell and install supposed life saving fire and heat detectors if they do not even care if they are installed properly.
Lucky for us we never had a fire!
Today is 9/12/10 and I will keep you all posted of the outcome!
please stop calling me
Apparently ADT, more specifically B&H Electronics in Pinetown runs 'promotions' all year round so its not really a promotion or special at all, but the norm. PLEASE STOP CALLING ME! I get calls at least twice a week from your sales people and other ADT sales people. I have a security company already and am not going to change any time soon. I have asked once before that I get removed from your marketing lists. Now I am fed up - PLEASE REMOVE ME OFF ALL YOUR MARKETING LISTS IMMEDIATLY. I do not want another call from your sales team. If I do, I will go to the Pinetown court and lay a charge of invasion of privacy against ADT.
We got our Time Warner phone and over the next week we received 47 messages from ADT and that's not including the calls I answered to tell them I don't want their service or to stop calling me. I will never use them and these calls are driving me nuts so we had to change our number to an unlisted one. hopefully this will take care of the problem. ADT and/or their marketing affiliates are the absolute worst.
I am sick and tired of dealing with incompetent people
This account has been closed for approx 6 months, this morning I get an sms to tell me that my account is overdue and I should pay it to avoid being listed. Would the person responsible for this please be stopped immediately. If this whole procedure has to happen again, I am going to report you to the Ombudsman. I am now sick and tired of dealing with incompetent people.
All relevant documentation required to close the account was acknowledged as received when an I was told it would be cancelled immediately, please look into this today!
cancellation scam
ADT Money-Back Service Gaurantee is a SCAM - they sent out letters and advertise via e-mail (eg, spam) to get you get them for security reason. They have a 3 days refundable cancellation, but once they come and hook up and you sign that paper, they will NOT cancel the service nor refund you back any money even when you cancel. They will lied that you did not cancel within 3 days. When you fax them the cancellation paper, they will ignore it. Once you call them regarding to cancellation, they will give you the run around and say they lost your cancellation paper fax and they will LIED. Do not let them pull money out of your bank account, do not give them your debit card, they will shrink your bank account. They have bad customers service and they will not refund nor cancel. John Koch is the President and his letter is a BS. Their system does not work and the installer or mechanic will not fix anything if your system is broken. A lawsuit is coming their way and we'll be writing complaint letters all the internet till this problem is resolved!
The complaint has been investigated and resolved to the customer’s satisfaction.
they suck!
ADT Security is a joke! And a ripoff too!
I know because I worked for them for almost 2 years as a commercial and residential service engineer in Arizona.
I designed, installed and tested technical security systems at US embassies and consulates before I retired from the USG and went to work for ADT. I am an electronic engineer and had specialized USG training in all aspects of technical security. I did military communications systems engineering for 23 years prior to working in security.
When ADT hired me, they promised 30 days of training and I got nothing! They also said I would earn $75k but it was less than half that amount. And ADT managers, who knew nothing about security, expected and demanded that service personnel do at least 7 service calls per day, regardless of the complexity of the problem. Service crews were sent out with no parts and often had to call other service personnel to see if they were nearby and had the part needed.
ADT installs alarm systems that do not work and when a burglary does happen, they tell the customer ADT is not liable since the customer did not test his alarm system monthly as they are supposed to do.
Most homeowners would not even know if their system was communicating or not with ADTs monitors (they either have a communication link over a telephone circuit or a wireless connection via a cell radio transmitter). I personally saw situations where the system was installed and not working properly and the customer had been paying for months or up to a year without knowing it.
Yet despite all the shortcomings, ADT sees fit to charge $30-40 a month for a false sense of security - it's all about profit and little to do with customer service and satisfaction.
And ADT has no installation standards, installer training, or spare parts on service trucks. I was sent to one customer’s home which was about a 1 hour ride away; when I arrived he needed a few standard 1.5 volt batteries and I had none on my truck. I had to drive to the nearest Ace hardware and buy them using my own money. At other residences, I found the heavy alarm panel mounted with only drywall screws (it was falling off the wall), exposed conductors on wires, panels installed upside down, and sensors that had been installed days ago falling off.
ADT sales reps know little about security principles and how to design a proper alarm system. They advertize the $99 special, which is OK for a studio apartment at best, and then use the bait and switch scam to get the customer to shell out $1000 or more for an “expanded” home alarm system. Sales reps are out to maximize the total sale dollar amount since they get paid on commission.
And ADT will take over any system ever installed by anyone else, as long as the customer pays the $30-40 monthly fee. Then ADT will not have trained personnel or parts to support these odd ball systems when they do fail.
Buyer beware! It is a known fact that a big guard dog is a better deterrent for burglary! And keep in mind that a critical factor for any alarm system is the time it takes for police to respond to the alarm– if you are in a remote location and it takes 30 minutes for police to get there, burglars have this much time to crash and grab.
The complaint has been investigated and resolved to the customer’s satisfaction.
gave wrong address to police
I agreed there customer service sucks. My alarm went off right after I left for work and the ADT operator sent the police to the wrong address. I got to work 45 minutes later they called and the operator left a message on my work phone and said to call them. When I called back they said the police were unable to locate my house and he didn't know what to do next since he had the wrong address in his computer. I shortly hung up and called a friend to go over to my house. He went over and my garage door was open, but no one was there and nothing was missing. When I called ADT back and talked to a manager she told me that was human error and it happens. I am a single female living alone and if someone had hurt me this morning I would still be lying there waiting for help... the point of paying $45 per month for an alarm is so that help shows up when it goes off. I want out of my contact so I can switch to another company but ADT said there is nothing they can do. I just have to hope that next time the operator gives the wring address to the police! DON'T USE ADT, there monitoring service and customer service suck.
The complaint has been investigated and resolved to the customer’s satisfaction.
bad ethics
They don't clearly explain that their contract binds you to pay $1, 000's if you cancel service, no matter the circumstances, even if you are not happy with their service, even if your small business is going broke.
They do not follow-up to make sure their services are working correctly.
They do not call you if your alarm goes off.
They charge you less $ to replace the Entire system and more $ Just to replace the battery. I think that is very wasteful.
They allow their customer service employees (& us) to have to listen to a continual beeping noise sound during phone calls.
They charge you by the number of days in the month instead of monthly. If you pay by automatic through your bank, you will get major late fees for the 31day months.
ADT a company that needs to greatly improve their ethics and appreciate their employees and customers.
I do not suggest anyone use ADT services.
I'm a very unhappy customer and wish I was never mislead by joining them, now there are no turning back bind by a contract they didn't explain to me.
crooks
We attained the services of adt. 1 month later our home was broken into. The system failed to protect us. We chose adt because of the rebate they offered; pay $300 installation fee and get $200 back within 4 to 6 weeks. Never ever got the check after multiple complaints. They have another gurantee that states ; if you are not happy within 6 months of adt services we will refund all monotoring fees and installation. Adt will not honor that gurantee either. The other gurantee states: adt will reimburse you up to $500 in the event of bulgary. Its all a bunch of lies just to get you to sign their 3 year contract. My mother attained their services as well. It has been 6 months and still no rebate check. They are a bunch of crooks I honestly have to question the honesty of their employees as well. I would not be surprised if the police told me that the fingerprints lead back to an adt employee. Go elseware they will not honor any of their gurantees and the honesty of their employee is questionable.
did you read the fine print?
Yes Adt are crooks just want to get you with crooked contracts !
lawsuit
I am currently conducting an investigation that ADT was knowingly installing faulty systems into customers homes. We are specifically looking for anyone who had issues with the GE Concord Express including, but not limited to: problems with the cellular fault lines, end of line resistors, delay in zones and control panel malfunctions.
If you have any information and would be interested in speaking to us, please email me at [protected]@gmail.com.
Thank you.
I am currently conducting an investigation that ADT was knowingly installing faulty systems into customers homes. We are specifically looking for anyone who had issues with the GE Concord Express including, but not limited to: problems with the cellular fault lines, end of line resistors, delay in zones and control panel malfunctions.
If you have any information and would be interested in speaking to us, please email me at alarmsystemsinvestigation@gmail.com.
Thank you.
The complaint has been investigated and resolved to the customer’s satisfaction.
ADT= PROVIDES NO SERVICE, CONTINUES TO BILL- EDISON HAD A POWER OUTAGE IN MY AREA, MONTH + AGO- ADT NEVER CALLED, SO I UNPLUGGED THE UNIT- NEVER CALLED. COULD BE DEAD, ROBBED, BOTH- HAVE RECEIVED 2 BILLS WHEN UNIT IS UNPLUGGED- FRAUD
ADT Security is a joke! And a ripoff too!
I know because I worked for them for almost 2 years as a commercial and residential service engineer in Arizona.
I designed, installed and tested technical security systems at US embassies and consulates before I retired from the USG and went to work for ADT. I am an electronic engineer and had specialized USG training in all aspects of technical security. I did military communications systems engineering for 23 years prior to working in security.
When ADT hired me, they promised 30 days of training and I got nothing! They also said I would earn $75k but it was less than half that amount. And ADT managers, who knew nothing about security, expected and demanded that service personnel do at least 7 service calls per day, regardless of the complexity of the problem. Service crews were sent out with no parts and often had to call other service personnel to see if they were nearby and had the part needed.
ADT installs alarm systems that do not work and when a burglary does happen, they tell the customer ADT is not liable since the customer did not test his alarm system monthly as they are supposed to do.
Most homeowners would not even know if their system was communicating or not with ADTs monitors (they either have a communication link over a telephone circuit or a wireless connection via a cell radio transmitter). I personally saw situations where the system was installed and not working properly and the customer had been paying for months or up to a year without knowing it.
Yet despite all the shortcomings, ADT sees fit to charge $30-40 a month for a false sense of security - it's all about profit and little to do with customer service and satisfaction.
And ADT has no installation standards, installer training, or spare parts on service trucks. I was sent to one customer’s home which was about a 1 hour ride away; when I arrived he needed a few standard 1.5 volt batteries and I had none on my truck. I had to drive to the nearest Ace hardware and buy them using my own money. At other residences, I found the heavy alarm panel mounted with only drywall screws (it was falling off the wall), exposed conductors on wires, panels installed upside down, and sensors that had been installed days ago falling off.
ADT sales reps know little about security principles and how to design a proper alarm system. They advertize the $99 special, which is OK for a studio apartment at best, and then use the bait and switch scam to get the customer to shell out $1000 or more for an “expanded” home alarm system. Sales reps are out to maximize the total sale dollar amount since they get paid on commission.
And ADT will take over any system ever installed by anyone else, as long as the customer pays the $30-40 monthly fee. Then ADT will not have trained personnel or parts to support these odd ball systems when they do fail.
Buyer beware! It is a known fact that a big guard dog is a better deterrent for burglary! And keep in mind that a critical factor for any alarm system is the time it takes for police to respond to the alarm– if you are in a remote location and it takes 30 minutes for police to get there, burglars have this much time to crash and grab.
investigation
I am currently conducting an investigation that ADT knowingly installed faulty systems into customers homes. We are specifically looking for anyone who had problems with their GE Concord Express systems.
If you have any information and are interested in potentially being part of a class action suit, please contact me at [protected]@gmail.com.
Thank you in advance.
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud
I am currently conducting an investigation that ADT knowingly installed faulty GE Concord Express security systems into customers homes. If you have a GE Concord Express and have experienced any problems with the system, please contact me at [protected]@gmail.com.
Look forward to hearing from you
The complaint has been investigated and resolved to the customer’s satisfaction.
Still no help. Just answering machines and sorry i can't help you...you need another department. I have called many times. I have waited for 3 months. When i tell them i am going to cancel the contract that i have been paying on for three months due to no service they tell me about all the fees i would have to pay. Please do not do business with ADT they are the worst in customer service i have ever seen. One of their own sales men told me it is hard for him to come back and help me once he has made the sale becouse he has a quota to meet and he does not have time for me once the contract has been signed I called ADT among many other alarm companies when I was shopping for a service. After about an hour long conversation, I agreed to have someone come out and look around my home to discuss setting up the service and signing their contract. I was told my credit card would not be charged until the contract was signed and I just had to give them the number to hold the appointment. Two days later I had a charge for $107, their activation fee +tax. When I called customer service, I was told that's their policy and I would have to wait 30 days for my refund. When I explained that wasn't good enough and I had been promised that nothing would be charged in the first place, he told me to read my brochure (which I didn't have, I'd spoken to someone on the phone) and I would have to wait 30 days like everyone else. That's when I asked for a supervisor and the call got really bad. I spent 20 minutes on the phone with the CUSTOMER SERVICE rep telling me that a supervisor was not available but they would call me back. When I said I wanted to hold, he told me that this wasn't a supervisor issue and they were going to tell me the same thing he had already explained. By the end of my phone call with him, he was threatening to "disconnect the call" if I couldn't realize that I didn't need to speak to a supervisor. I finally got the supervisor who said she would escalate the refund (that should not have been charged in the first place)! I HATE ADT'S CUSTOMER SERVICE AND SALESMEN AND CANNOT UNDERSTAND HOW THEY ARE STILL IN BUSINESS!
unprofessional and misleading service
Super-nice agent when he came to my apartment to sign me up. 2 years later, I was moving to another apartment and it was all fine with their "moving" option. Suddenly, I get a letter in the mail saying my account was with collections! This is inspite of the fact, I called twice and made sure that the account is still active and I could get it activated in another location. Very obnoxious customer service. Not to mention, the alarm unit was defective. It never worked for one of the windows. And when I called them, they said I would have to pay more to get it fixed. Stay away.
intentional registration of false alarm
Elaborate scam!
At 6:07 pm on monday, 5/17/2010 according to adt there was an alarm event that took place at my residence in san francisco. Adt called the sfpd to report the alarm event at 6:17 pm. The sfpd dispatcher sent the message out to a district patrol car that cruised by my residence at 6:30 pm and noted in their report that 'the property appeared to be secure'. The report was filed as a false alarm event against the alarm license that all the sfpd made no attempt to physically check the premises, e. G. Ring the door bell [ probably because they could see me from the street watching a large flat screen tv and eating dinner in the front living room of my residence without leaving their squad car, there was no evidence of the alarm bell sounding and there wasn't any evidence of any suspicious activity on or around my residence.
At 6:57 pm adt called the sfpd dispatcher to try to cancel their request for police department investigation and were told by the sfpd dispatcher that the police had alreadt come and gone from my residence and that everything seemed to be secure.
At 6:50 pm I picked up my lap top computer which was next to my dinner to check my email. I found an email from one of the contact persons on my list of people to call in case adt was unable to contact me directly by telephone. The email read. "adt co
ELABORATE SCAM! [cont] (part b)
The email said, ADT called and said your alarm is going off. Are you OK."
My alarm system was and is functioning without a glitch and the bell works just fine [and it is very loud].
At 6:10 pm my land line rang and it registered an 800 number that I didn't recognize. This is dinner time and the only land line I have left in my residence is for my small remodel construction business, which is the line out to ADT Monitoring. In- coming 800 number calls, especially at dinner time are all unsolicited sales calls. I never pick up these calls. At 6:13 pm my cell phone received an 800 number call that I didn't recognize. I ignored it.
At 5:13 pm I received an unsolicited and unrecognizable [by me] sales call that left a message in my cell phone voice mail pitching "Must buy now, only a very small number left of newly discovered US gold coins imported from Europe". I erased it and keep on eating my dinner and turned the volume up on my TV, which by the way could never drown out the sound that the alarm bell makes. The bell is right outside the window where I was having dinner.
There was never an alarm event. The alarm bell never went off.
At 8:05 am in the morning on the same day as the alleged alarm event a residential sales rep was at my residence to sell me the "The Companion Home Health Services". I set this appointment up after receiving an unsolicited email from ADT offering a 50% discount on this service. After the sales rep arrive and had a chance to assess my living situation he suggested that the service wasn't appropriate and that if I wanted the service I would need to provide a plug receptacle and a nearby telephone jack outlet. He said that ADT could provide a similar service to achieve the health security that I wanted and that he would get back to me with information the next day. I never heard back from the rep about this.
I called the 800 number that I had for the email solicitation and got a very unsatisfactory explanation run around with attitude.
The next day I called the sales rep to ask him if he knew how to contact a manager and that I was very suspect about ADT calling in the alarm event to the police after a sale was not made that same morning. His immediate reaction was that my suspicion was over the top and not founded in reality. It is mandatory in San Francisco to have your alarm system registered and licensed with the city. Ostensibly this ordinance was enacted to control the number of false alarms being called into the SFPD. This is reasonable, however there are substantial penalty fees after the first [a freebee] false alarm event which make the prospect of mistakes by ADT intentional or not alarming to say the least.
Am I way off base here? Am I grasping at straws? Has anybody else had this similar problem?
ADT Security is a joke! And a ripoff too!
I know because I worked for them for almost 2 years as a commercial and residential service engineer in Arizona.
I designed, installed and tested technical security systems at US embassies and consulates before I retired from the USG and went to work for ADT. I am an electronic engineer and had specialized USG training in all aspects of technical security. I did military communications systems engineering for 23 years prior to working in security.
When ADT hired me, they promised 30 days of training and I got nothing! They also said I would earn $75k but it was less than half that amount. And ADT managers, who knew nothing about security, expected and demanded that service personnel do at least 7 service calls per day, regardless of the complexity of the problem. Service crews were sent out with no parts and often had to call other service personnel to see if they were nearby and had the part needed.
ADT installs alarm systems that do not work and when a burglary does happen, they tell the customer ADT is not liable since the customer did not test his alarm system monthly as they are supposed to do.
Most homeowners would not even know if their system was communicating or not with ADTs monitors (they either have a communication link over a telephone circuit or a wireless connection via a cell radio transmitter). I personally saw situations where the system was installed and not working properly and the customer had been paying for months or up to a year without knowing it.
Yet despite all the shortcomings, ADT sees fit to charge $30-40 a month for a false sense of security - it's all about profit and little to do with customer service and satisfaction.
And ADT has no installation standards, installer training, or spare parts on service trucks. I was sent to one customer’s home which was about a 1 hour ride away; when I arrived he needed a few standard 1.5 volt batteries and I had none on my truck. I had to drive to the nearest Ace hardware and buy them using my own money. At other residences, I found the heavy alarm panel mounted with only drywall screws (it was falling off the wall), exposed conductors on wires, panels installed upside down, and sensors that had been installed days ago falling off.
ADT sales reps know little about security principles and how to design a proper alarm system. They advertize the $99 special, which is OK for a studio apartment at best, and then use the bait and switch scam to get the customer to shell out $1000 or more for an “expanded” home alarm system. Sales reps are out to maximize the total sale dollar amount since they get paid on commission.
And ADT will take over any system ever installed by anyone else, as long as the customer pays the $30-40 monthly fee. Then ADT will not have trained personnel or parts to support these odd ball systems when they do fail.
Buyer beware! It is a known fact that a big guard dog is a better deterrent for burglary! And keep in mind that a critical factor for any alarm system is the time it takes for police to respond to the alarm– if you are in a remote location and it takes 30 minutes for police to get there, burglars have this much time to crash and grab.
I worked for ADT for a couple of years so even though I think the company is run by a bunch of idiots the system did what it was suppose too. The system picked up an event false or otherwise and ADT called you. You didn't answer so they went down your call list. No success so they called the PD. That's the service they provide. I have an active system in my house. ADT calls me even when they detect a fault in my system. Even when I'm aware of it.
Question, did you buy from ADT or a dealer? Dealers are total ### and will tell you anything to close the deal. I got tried of explaining that to people.
bad service
I signed a contract with ADT. They showed up, yanked out my old system, then told me they wouldn't install the new system as we agreed unless I payed for 4-8 hours of labor. I said no and so now I have a hole in my wall form where they yanked out my old system and my old system not working. I've called them on several occassions. They told me they would be out to put back my old system on two occasions but never showed up - just left me sitting there waiting for them - not even a call to say they weren't coming!
Adt has the worst customer service. they set the appointment for service problems with their system and then pull a no show leaving you unprotected
for days on end. when they didnt show up i called them to find out what was going on they said there werent any techs available at the time but i could pay extra for emergency service? thats right folks they wanted me to pay extra for the service call they scheduled and didnt show up for!
please research carefully when choosing a security company to protect you.
the biggest doesnt necessarily mean the best.
warranty not worth it
Just got ADT security service transferred to a new place of residence. Instead of continuing the previous contract, they started it all over again. Had to pay over $300 for them to install a new system even though I am an existing customer who happen to move. After only a couple of weeks with the new system, an "Act of God" occurred frying the motherboard. I pay monthly extended warranty, but it really does not cover anything if you read over it carefully. I just had to pay over another $300 (with a "discount" after lengthy complaining, otherwise it would have been almost $500) to have the motherboard replaced and to get the system working again. The labor fee is ridiculous. They charge over $100 for the first 30 minutes, and then over $20 for each additional 15 minutes. On top of that, you have to pay for parts replacement. I am furious and do not recommend getting the warranty much less their service. I recommend trying a different security service other than ADT.
The complaint has been investigated and resolved to the customer’s satisfaction.
How about a complete and secure home security system for about $250 with no monthly monitoring fee ever? Beside being wireless, you can install it yourself and modify the program to meet your exact needs. It can call your cell phone, the police, the hospital or anyone else that you want it to call. I have had mine installed for 3 months and I'm sorry I didn't know about it about ten years ago. I also have Magicjack VOIP phone line that costs me just $19.95 a year...that's right $19.95 a year!
If your interested give me a call @ [protected] or cell: [protected].
My E-mail address is: trrose@bellsouth.net.
Have a great day!
TR Rose II
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I've been an ADT company since I moved into our home in 1999. A few weeks ago we saw a battery weak indicator on the panel and called ADT to have them service our system. Days later they came to change the batteries. The next day another battery weak message was on the panel as the tech forgot to actually check all the batteries -- despite them charging us for the service call.
Then came last Saturday night. We were out and the kids came home. The disarmed the system and when they press "off" the entire system shut down. As in there was no message on any of the panels. I called ADT Sunday morning and they told me that they could have a tech on Wednesday. So here we pay a monthly fee to have an alarm but we would not have an alarm for 3 days. We agreed - as what else could I do. Sunday afternoon the carbon monoxide alarm goes off on 2 units - although there were still no indicators on the panels as the system was in fact not working. Thankfully the alarm stopped after a grueling 10 minutes - meanwhile we were actually in ADT "test mode" so the fire department wasn't alerted to the alarm event.
After being transferred 3 times and repeating the same story over and over again ADT agreed to send someone Monday morning.
Monday morning came and the tech came and left - no paperwork, no report and no phone call. What he did leave however, was a mess in my bedroom as he replaced the older panel with a new one and there was paint chips all over the floors. I called ADT and after being transferred 4 more times, I was told that the tech was going to call me. It was my mistake as I should have told them that the tech left $50 in my home and I bet he would have called then. I still haven't gotten an apology.
I was told that they have in fact informed the "regional office" and that if I didn't hear from them in 48 hours that I should call back.
Imagine - no one at ADT actually taking responsibility for the trouble they have caused me, the hours I have wasted in dealing with this matter and the mess they left behind (actually mess that the tech didn't clean up).
Time Warner Cable has a great home security program costing around the same per month though they want me to replace all the security components as they provide 100% service and maintenance on their equipment. Believe me if it wasn't for the upfront cost (that Time Warner is now willing to spread over 3 months) I would have left 15 years of a relationship with ADT -- how much of this nonsense could anyone really tolerate. I checked my portfolio with my money managers and mutual funds and thankfully we don't own any ADT as I would never own shares in a company that is unable to provide a decent level of customer support. ADT gets a huge "F" in this area.
Is this really the best is can be?
This is the worst service I have ever seen.
I resorted to begging for help.
Still no help. Just answering machines and sorry I can't help you... You need another department. I have called many times. I ave waited for 3 months. When I tell them I am going to cancel the contract that I have been paying on for three months due to no service they tell me about all the fees I would have to pay.
Please do not do business with adt they are the worst in customer service I have ever seen. One of their own sales men told me it is hard for him to come back and help me once he has made the sale becouse he has a quota to meet and he does not have time for me once the contract has been signed.
ADT installed 3 security cameras for me at the perimeter of my building that do not work in the dark - they're useless at night! The salesman only listed color cameras on my contract and made no claim that they would operate at night or without a great deal of illumination. I have lighting on the outside of my building, but nothing to the degree that these cameras need to capture a clear picture. On top of what I have already paid, ADT is quoting me $175 per camera to upgrade to a model intended to work in no light - low light conditions.
I called ADT since I'm looking into replacing the Security Company I have now. I spoke to Mike on February 18th @ 11:21 am for 22:44 minutes. I explained Mike that the present company does not want to speak to me and my husband is too busy to take care of this matter. Mike promissed me that My husband or I could make a call with no problems. After talking about the system I have, Mike suggested to have an inspection done. We discuss fees, I thought it was expensive and I was not sure if I wanted the services. An appointment was schedule and Mike promissed there were no binding contracts since it was just an inspection of my system. 2 Days later they withdraw money without my authorization.
I called ADT and "they could not speak with me" I being treated just like my present company. My husband gave verbal authorization in a 3 way call which they did not even asked any personal information from him, don't know why they needed to get authorization from him. After I explained Jason the Supervisor, he bragged about ADT securing all the government buildings. If ADT promisses and do the opposite I do not wante their service I don't care that they secure all the goverments of the world. ADT is not the company I can trust.
The most disgusting company doing business. I had an alarm system, my house was burglarized...my insurance company determined the alarm failed due to FAULTY EQUIPMENT. ADT took no responsibility and claims no liability. I lost over $15, 000 due to ADT's negligence. And guess what, when you sign your contract - you are signing to allow for the system to fail. They guarantee you nothing! Read the fine print people - DO NOT USE ADT! Use someone local please! Don't believe me, check this out: http://www.scrippsnews.com/content/family-murdered-woman-sues-adt-over-alarm-system This has to stop! It's not fair for people to be put in danger when they buy a security system to protect them!
I had to have my phone company come to redo my phone system because ADT system interfered with my phones. They stopped working also my internet service would not work from the time the ADT system was installed. The people who sold us on this system would not return or answer calls. Then they had the wrong account number to charge through my bank. They now want me to pay them 75% of the 3 year contract off if I cancel. BEWARE DO NOT DEAL WITH THIS COMPANY!
So being a small business owner I try to do the right thing for my business. After being open 1 year, a store next to me was broken into. Thought maybe I used get a security system. Called ADT had it install and signed the paperwork was I assumed was the "yeah, you installed and everything works fine" normal paperwork you sign after something is installed. After 2 years of a very rough economy I started the project of reducing my expenses. So, the alarm system I never use should go. $40 a month is huge to me these days. Well ADT says I signed a 5 year contact. I thought to myself, well that was dumb since i only had 4 years left on my lease when I got the security system. So I searched my paperwork for a contact. Can't find one. Call ADT, please send me a copy. It took them 2 phone calls and 2 months and 3 months of not paying my bill to receive what they consider my contact, the "yeah, you installed and everything works fine" paper i signed. Ok my eyeglass and a magnifying glass I found the statement about 5 years. If everything is honest and fair, why are they hiding this statement in tiny print and why they are not telling anyone before the install or after they install the equipment. From what I am reading most people only find out when they want to cancel.
Still no help. Just answering machines and sorry i can't help you...you need another department. I have called many times. I have waited for 3 months. When i tell them i am going to cancel the contract that i have been paying on for three months due to no service they tell me about all the fees i would have to pay. Please do not do business with ADT they are the worst in customer service i have ever seen. One of their own sales men told me it is hard for him to come back and help me once he has made the sale becouse he has a quota to meet and he does not have time for me once the contract has been signed I called ADT among many other alarm companies when I was shopping for a service. After about an hour long conversation, I agreed to have someone come out and look around my home to discuss setting up the service and signing their contract. I was told my credit card would not be charged until the contract was signed and I just had to give them the number to hold the appointment. Two days later I had a charge for $107, their activation fee +tax. When I called customer service, I was told that's their policy and I would have to wait 30 days for my refund. When I explained that wasn't good enough and I had been promised that nothing would be charged in the first place, he told me to read my brochure (which I didn't have, I'd spoken to someone on the phone) and I would have to wait 30 days like everyone else. That's when I asked for a supervisor and the call got really bad. I spent 20 minutes on the phone with the CUSTOMER SERVICE rep telling me that a supervisor was not available but they would call me back. When I said I wanted to hold, he told me that this wasn't a supervisor issue and they were going to tell me the same thing he had already explained. By the end of my phone call with him, he was threatening to "disconnect the call" if I couldn't realize that I didn't need to speak to a supervisor. I finally got the supervisor who said she would escalate the refund (that should not have been charged in the first place)! I HATE ADT'S CUSTOMER SERVICE AND SALESMEN AND CANNOT UNDERSTAND HOW THEY ARE STILL IN BUSINESS!
we had a fire accident, ADT didn't even aware of the accident. when I called the customer service about the issue, they are saying that every time we have to inform the ADT company about accidents. How funny is that. we are paying them hell lot of money just to educate them about burglary or fire accident etc.,
My sincere suggestion to my fellow citizens please think twice before having ADT system. you'll get worst system you ever imagine.
We contracted with ADT a little over a year ago to install a new system. We wanted a system that did not need to be dependent on a land line and we wanted 4 cameras initially with the option to expand to 8 later. The sales person suggested which equipment we should purchase and the placement of items so we agreed. From the beginning our concerns were ignored. First of all we requested that the installation happen in one day, so that we would not have to take multiple days off. This was ignored, they would come install a piece or two then tell us someone else would come in a couple of days. Then another person would show up and so on. We had 3 different techs on 3 different days and they all complained about the previous installers work. From the MOMENT our system was up and running we knew there were issues. The cellular phone system they installed was not working correctly and the alarm would go off randomly. I would call and complain and they would tell me its our land line. ATT would come out and tell us there was nothing wrong with our landline. The other issue from the beginning was that smoke alarms would go off at random times with no provocation. ADT refused to come out and take care of these issues unless I agreed to a technician charging me a minimum of $143 for half hour and on from there. I argued that this was ridiculous since it was a brand new installation that had not worked correctly from the start. This argument went on for an entire year and kept getting escalated, the entire time we were without protection. Finally customer service decided to incur the cost of repair and sent someone out. It turned out that they had installed one system but were showing a different system all together, so the software wasn't working and that is why we had the alarms going off. They fixed that problem but when they looked at the DVR that they had given us, they told us it could only take 4 cameras and since we had owned it for a year there was nothing they could do for us. This went against what their salesperson had promised us. They also repaired the smoke alarm but it only started going off AGAIN. Now they want to charge me for the repair. They did credit us half of what we paid in services for the first year.
This company is rude, irresponsible and uncaring. They would not even give me a physical address for the company when I requested it so that I could make this complaint. They said they didn't give out that information. I have on several occasions requested a copy of our contract which they have refused to send to us. I would like to end our business arrangement with ADT with no further monetary obligations. I would like to contract with a reputable company that actually likes its customers and understands their importance.
I would never use this company again.