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Acai Berry and Cologenix Scam / Internet Fraud

1 2040 NE 163rd St No 305North Miami Beach, FL, United States Review updated:
Contact information:
Phone: 866-949-0138

You may see a website that show's Kelsey's Weight Loss program that has a nice story about a local resident that loses weight from some AMAZING products such as Acai Berry and Cologenix. There is a 14-day trial offer imbedded in the story for both Acai Berry Detox and Cologenix. If you didn't dig into the website to read the crazy and unethical terms and conditions, you might have thought that you were getting an opportunity to trial the product for 14 days RISK FREE with an easy way to cancel your order from the AUTO-BILLING to your credit card for $87.13 a pop.

The deception exists in the fact that your bank card woes begin from the time you submit your order and then escalates 14 CALENDAR days after your order confirmation. If you are lucky enough to have printed your order when you placed your order then you have a record of your date and time and the order number. If not, you will not receive an e-mail confirmation of ANYTHING. My card was charged for shipping and handling but I never received ANY product. 14 days later I found two charges for $87.13 pending on my debit card. I immediately tried calling the number on my bank statement for the two charges and the numbers were disconnected. I then found [protected] but that number rang and rang and then I was in a never ending telephony loop where no one ever picked up (I am convinced no one was even logged into the phone system). I began researching complaints and found this site, the Complaint Board. After reading a few posts, I called my bank and CANCELLED my bank card. I then found a number on this site that allowed me to get to a live person supposedly in their billing department [protected] who could actually find my order and who I was able to coerce into giving me a cancellation number for my order. I did this even though I cancelled my bank card just in case they tried to continue sending me product in the mail and billing me via mail. By the way, I still have NEVER received any product.

The key that worked for me to at least get a cancellation number is to inform the agent that you are filing a complaint with the Florida Attorney General's Office, the Better Business Bureau and the FBI Investigative Unit. This quickly changed the tone of the conversation. Also, the phone reps are in an offshore facility somewhere in the next timezone east of EST in the USA. I've learned a few things from this experience: 1) Only do business over the internet with companies YOU KNOW (i.e. Sears, Amazon, Best Buy, etc..); 2) Make sure that there are positive ratings from consumers who have used the company previously; 3) Look for endorsement by the BBB. I feel for everyone who has had a bad experience with this company. I was very upset, lost a good night's sleep, and have to deal with the hassle of cancelling my bank card and setting up a new one. Good luck and happy shopping!

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  • Ka
      3rd of May, 2009
    0 Votes

    I also have been scammed by these crooks. They have 4 different addresses listed on Florida's Better Business Bureau web site. They go by many names, also. You may have seen on your bank statements: COLOGENIX, FWM*LABORATORIES, and don't forget the MC CROSS BORDER FEE. They've stolen about $350 from me. Today I went to the bank and closed my account. I'd already closed my debit card and somehow they still got it out of my checking!

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