ABSA Bank
reviews and complaints

ABSA BANK LIMITED case 8990/2017 in TJ/S Supreme Court.
It was prior to sequestration (10/4/2012) and are acting mala fide by obtaining Judgment and loading it after rehabilitation (12/12/2016).
I urgently need a letter from Absa confirming that they are in the wrong, because I'm in the process of buying a house and this now reflects extremely negative on my credit score.
Please contact me urgently on: +[protected]
email: [protected]@gmail.com
Louise Bezuidenhout
ID: [protected]

Incident date: 8th May 2018
Place: Matrix Branch, Wits, Johannesburg
Time: 10.30am+-

Staff A sat behind the desk, Staff B&C sat on the couch and Staff D was laying on the couch on her stomach like she were bathing in the sun.

I was helped but not too my satisfaction which was not their fault. The internet was slow.

But, the conversation between them was loud and not of a good nature. I assumed that the staff laying on the couch was the manager as she had a disagreement with the staff that was sitting behind the desk.
Staff A said" I will be leaving at 14.10 to go to the hospital.
Staff D: " why so early, no! you can only leave at 14.30 as it does not take long to get to the hospital.
Anyway there was this long loud conversation between the 2, Staff D showing who was boss!

Surely this conversation should not take place in front of clients,
Surely there is a place where staff can sit when there are no clients or you are off-line

I really felt sorry and embarrassed for staff A being interrogated in front of a client and other staff members.

I hope that this will be taken further.
Mrs I Chunilall
[protected]

I visited the branch and was referred to Yolande Knoetze. I requested a letter of good standing with the Bank. I have been a business banking client for over 5 years and have had deposits to the value of millions of rands over the period among other business with absa. I also have an investment of almost 2 million rand with absa. I was disgusted at the treatment received from Yolande. Without even going into my account or knowing my background she assumed that I was a time waster, what I gathered from her actions and manner in which I was addressed, because I am a colored male, dressed very casually and had an old absa red card in my hand. She spoke in a very degrading manner to me telling me that she could not issue me with any letters without even checking my account yet. I then contacted the municipal director who requested this letter from me for a tender that I was submitting and he spoke to her while I was standing there she further degraded me by asking him the question "What if he uses up all the money in his account?" still without checking my account history. Whilst on my way to the branch manger of Newton park with my wife (who is an ex Absa employee) to report this matter, Yolande contacted me asking for details of the contract, I have since given her the information she requested. I spoke to the branch manger Dorinda Fourie who said she will escalate the matter to Yolande's manager but I still have not had any response from the manager. Yolande has emailed me in the meantime to say she requested a general bank report from a consultant. Whilst I still require the letter I am really disappointed in this pathetic treatment. Our country has come a long way in dealing with racist issues but there are clearly those individuals such as Yolande that still continue to "judge a book by it's cover" or the color of ones skin. Please escalate this matter and resolve my request which is to get the letter of good standing from the bank as a matter of urgency. At this point an apology from Yolande is meaningless to me because she humiliated me in front of a municipal director. I also posted my complaint on hello peter and still no response from any Absa Manager. This is not acceptable

On 2018-05-2 I deposited cash into the Absa atm at N1 City Goodwood Cape Town.

The atm took the cash but issued me with a slip stating that my transaction was unsuccessful.

I went into my to enquiries and logged a complaint. Refnr 3555339.

I was told that this matter will be resolved within 5 working days and that Absa will keep me informed via sms.

That same day I received a refnr via sms and that was also the last time I heard from Absa.

On 2018-05-08 I decided to phone Absa at 0800414141. I gave my refnr and was again informed that I will be informed of progress via sms.

I am still waiting on feedback.

On the 27th of July 2016 I have made an offer on a house that was sold by Absa, my offer was accepted on the 4th of August 2016 with my ref nr Elizabeth Nhlapo /[protected]. On the 31st of August we paid an amount on R410 000 to Smit Segwoolam incorporated who was appointed by Absa to handle the sale of the propertie. The agents who acted on behalf of Absa was Smart Property Services . The house was registered on my name on the 7th of November 2016 but the previous occupant refused to leave the house. I contacted both Absa, Smit Segwoolam attorneys and the agent Frans van den Bergfrom Smart Property Services but nobody was willing to assist. I went to a laywer in Mokopane Borman Snyman and Barnard and after a year the court favoured in the previous owner a mr Kekana's favour that the house still belong to him. Borman Snyman and Barnard refered me to Hennie Smit who must help me with this case but till today, nearly 2 years later I sill don't have a house or my money back.
Absa Elizabeth Nhlapo [protected]
Smit Segwoolam Izaac Lemekoana [protected]
Smart Property serv [protected]
Borman Snyman and Barnard [protected]
Hennie Smit [protected]

To whomever it may concern.
I Lesego Malefane opened up an absa account last year as it was a savings account. I was happy with the account. I went to Mall of the South to enquire about a loan.

It was then found out I do not qualify for the loan but qualify to change from a savings account to cheque account.
I took the offer but I was not properly explained as to how it works. I get paid on the 15th of every month. My account was/is forever on a minus due to fees unknown to me. I was never informed that a missed debit order charges R150. What's even worse a stop order charges R150 if unpaid. I was never informed of this and I feel this is a rip off as you where waving a cheque account in my face without the proper informative discussion. From last year I always wondered why my account is forever on minus.

Now I'm sitting on a minus of R2600 from bank fees. I'm livid I'm besides myself with anger. I have the clearing code of the lady who changed my account. Some thing needs to be done. I refuse to be paying such ridiculous fees when i could have been given the correct information from the word go. I'm sure the ombusman can help me in this case as up to date I have probably paid over R4000 only in bank fees on a salary of R8000.00

I don't know how you going to rectify this but I'm also taking it to hello Peter as this is just wrong and unfair in all levels.
I really cannot even recommend absa to any one as I've been ripped off rather then benefiting from your services

Lesego Malefane
[protected]
[protected]

I send several times a claim on the ABSA online system to the insurance company and they give me reference numbers 44004, 44808, 45443.Nobody give attention to this matters.I claim for the lost of a ring and cell phone which was covered under the All Risks department of the policy.The last reference nr was 1- [protected] . All I need is feedback on my claim and someone to give attention to my claim. Please correspondence by E-mail as we have hearing problems.

Good day. I am not trying to get anyone into trouble, but on Saturday (05.05.2018) i was at your branch at birch acres mall in tembisa to have my internet banking account unlocked the lady was friendly and assisted she said it is now okay, but now i am trying to login it says my account is locked and worse part is that i can't access any transactions via my cellphone banking it says my login pin is incorrect when i try to reset it. it tells me that i am not registered, what is the issue. I can't always keep going into the branch for same issue please assist

Good day.

I have a unresolved complaint regarding my charges on my bank account. I am a pensioner. During February 2018 I visited that Absa in Springs mall to close my check account because I could not afford it any more. I was assisted by one of the ladies at the enquiries and was informed that the account was closed. I left the bank thinking that this account is now closed.

To my suprise I was called by the bank during April 2018 informing me that the account is over limit. On 13 April 2018 I went to the bank and found that bank charges of up to R150 was charged for a debit order of R1 that I was not aware off.

This debit order was repeated several times and every time I have to pay R150 for each time, and this after I closed the account. This is a problem to be and the bank refused to assist me say to me to pay.

Gous EF
[protected]
ABSA account number [protected]

We have been with ABSA forever. we have tried to change our postal address for 4 years now. In the branch as well as online. Worst is the statement last 2 statements are printed with the correct postal address however it still gets posted to the old post box.
How on this green earth do one get your personal details updated to reflect the latest, if ABSA don't get this right on their side?

We've been trying to open a new account unsuccessfully for our new company for over two weeks regardless of numerous phone calls, Reverence Numbers and a cancelled appointment! In desperation my wife contacted her bank (FNB). All she had to do was to complete a simple form and got an immediate reply that a consultant will contact her within 24 hours to complete the process! I've been with Absa for over 30 years and currently have both a personal (acc.no.[protected]) and business account (no.[protected]).
I would still prefer to have our new business account with Absa but the only way that is going to happen is if somebody from Absa contact her before FNB does! We can be contacted on [protected] or [protected]@triofoods.co.za and [protected]@triofoods.co.za.

Absa debit order
On 2 May 2018 there was a debit order on the church account for the amount of R4134.73. We went to bank and they could not tell us for what it was, but they are sure it is a Absa deduction. The clerk phoned head office and they told her that it is a penalty because we went in the red and we did not have a overdraft facility. Absa deducted the normal monthly internet banking fees and the other fees. The description for this deduction is : "UNAUTH DR BAL FEE R4134.73 ODL CAP.
They told us they cannot reverse this debit order, and they can not help us. We went to the Modimolle branch in Limpopo. This debit order for what ever, resulted that we went in a overdraft and then all our other debit orders did not go through. Who can we contact please.

On the 14th of April I called Absa to request my settlement amount which I was given and I paid the same day up to the last cent she quoted and on the 25th I went and collected my papers which confirmed the account has been paid in full to my suprise today I received sms from Absa"Your ford settlement amount on acc 0008383... is R80. 65 on condition we receive this amount 2080509 Refer to your settlement letter for T&C " where was this amount hiding when I was given a settlement, will this be a norm I will never get rid of Absa they will always come back with the t &c clause which by the way I never received, when you released the papers you didn't see the outstanding amount, or you just taking your chances because I'm black and maybe uneducated and wouldn't stand up to such a big bank even when I see I'm taken fo a ride.

I have been having in authorized debit orders the last time they told me investigation was done and they spoke to the company, but when am calling the number it does not exist, when I called Absa fraud department they told me the debit order from Absa, Randburg branch a consultant told me its normal this happens all the time, how can this be normal this is our money, debit order went off again,
I want this to be stopped not just once forever or I will close my account with Absa.

I walked into the bank about 12:45 it's now 13:15 and I am still waiting on the queue, and the staff is not doing anything about this, like in other ABSA branches where they have people coming to find out what you need to they can see if they can help none of that is happening.i find it very terrible that at lunch time the branch only has 3 people working at customer service with 6 banks meaning three banks are not manned.

Monday 16/04 i phoned requesting an amortization schedule for new vehicle purchased.
Was told i would receive it within 2-5 working days i.E. Latest by tues 24/04
it is now thurs 03/05 and no sight of this document.
To make matters worse, the phone goes unanswered in the accounts dept. And to remain on hold for more than 15 minutes is disgraceful. This dept. Cannot be that busy that phones cannot be answered.
Shocking service from absa!

I rented a place and the lady died and her daughter took house over, I paid in a deposit for the place I know which month it was, the year and the account number, long story short after we moved out now the daughter does not want to give back our deposit, we are busy with the housing tribunal and they requested that we come to bank to get the deposit slip since we lost it cause its been so long. Went to bank they insisted the dead woman is the only one that can request it?

Very disappointed in ABSA bank Westgate. Went there on 30/04/2018 to enquire about a cheque deposited with special clearance and was told that there was no special clearance request on cheque. I noted afterwards on my bank statement it reflect as "deposit special clearance" and that a special clearance fee was also deducted. I went back today and first consultant advised me to request the depositor to refund the special clearance fee. How on earth is it the depositors problem if the cheque is not cleared? The second consultant advised that there is special clearance on the cheque but can also not advise when the cheque will in fact be cleared. I have now received 3 different stories and do not know what the correct version is and obviously require my funds urgently hence the reason why I requested special clearance in the first place.

I have been an absa client for as long as I can remember, I have had so many issues I cannot even keep up anymore. I have considered moving my accounts to another bank as this incident was the final straw. I recently travelled abroad informing absa of my intentions, my card was given at the rental car company which they nicely processed payments on my account without my knowledge, even upon my return the rental company continued putting amounts through. I informed absa fraud of what was going on, I had my card stopped and I received a message to say that my card had been refunded. I continued using my card and paying in like I normally do, only to find that my card declined. I once again contacted fraud they couldnt help me as my card had been handed over for debt collection. I could not believe what I was hearing. I contacted debt collection only to find that the rental car company had banked the amount on the 13th April, the lady who tried to assist could not provide me with the proper information. I then tried calling fraud over and over again but with no luck.
I need answers and need them immediately I am still trying to understand what is going on.

Good day

i started banking with absa because i was convinced of the service that i will receive is the best service.

Now i am not so sure of that anymore.

I went to the absa in baywest on 27 april 2018 to open an savings account
for my daughter.

The guy i spoke to said he cant help me even though i am a customer of absa. I need a clothes account to prove address after i showed my doctors bill and statement with address and still refused to help.

I feel that i am not getting the service i deserve from absa as my adress is allready on the system and still tells me also that a doctors account is not vallid.

I will be closing my account very soon and be moving over to a different bank.

Thank you
eugene hall